Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

• Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
• Document all customer interactions thoroughly in our CRM system for continuous improvement.
• Work collaboratively with other departments to address customer needs and enhance service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work arrangement based in beautiful Greece. This role is ideal for enthusiastic individuals who are passionate about providing excellent customer service while enjoying the flexibility of working from home.

Key Responsibilities

• Provide exceptional customer support to Dutch/Flemish-speaking clients through various channels including phone, email, and chat.
• Address client inquiries regarding products, services, and company policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
• Document interactions thoroughly in our CRM system to ensure seamless service delivery.
• Collaborate with internal teams to deliver comprehensive solutions and address customer needs.
• Stay informed about company offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat.
• Address inquiries related to products, services, and company policies promptly and professionally.
• Resolve customer complaints and issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system to enable continuous improvement.
• Work collaboratively with other departments to deliver comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to enhance the quality of customer support provided.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for customer service professionals eager to provide top-notch support to our Dutch and Flemish-speaking clients while enjoying the beautiful surroundings of Greece.

Key Responsibilities

• Deliver exceptional customer support to Dutch and Flemish-speaking clients via phone, email, and live chat.
• Address inquiries related to products, services, and company policies with accuracy and efficiency.
• Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document customer interactions thoroughly in our CRM system for enhanced service quality.
• Collaborate with various teams to provide comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from the beautiful country of Greece. This role is ideal for individuals who are enthusiastic about delivering exceptional customer service while enjoying the beautiful Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Danish-speaking clients through a variety of communication channels, including phone, email, and live chat.
• Address inquiries concerning products, services, and company policies accurately and professionally.
• Proactively resolve customer issues and complaints to ensure a high level of customer satisfaction.
• Accurately document customer interactions and feedback in our CRM system for continuous improvement.
• Collaborate with cross-functional teams to deliver comprehensive solutions tailored to customer needs.
• Stay updated on company offerings and industry trends to enhance the quality of support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Danish Speaking Customer Support Representative to join our team remotely from the beautiful country of Greece. This role is perfect for individuals who thrive on providing exceptional customer service and wish to enjoy the benefits of working in a scenic and culturally rich environment.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients via various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and company policies promptly and accurately.
• Effectively resolve customer complaints and issues to enhance overall customer satisfaction.
• Document customer interactions systematically in our CRM system for future reference and continuous improvement.
• Collaborate with other departments to ensure comprehensive solutions are provided to customer needs.
• Stay up-to-date with product knowledge and industry trends to offer informed support.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe.

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via phone, email, and chat.
• Address inquiries related to products, services, and policies promptly and professionally.
• Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system to support ongoing improvements.
• Collaborate with various departments to enhance customer service delivery and implement client solutions.
• Stay updated on product knowledge and industry trends to provide informed and relevant assistance.

Requirements

We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.

Key Responsibilities

Outbound (Proactive Care)

• Deliver exceptional consumer experiences
• Conduct post-purchase follow-ups and retention efforts
• Engage users for feedback, trade-in & adoption initiatives
• Cross-sell and upsell products
• Update CRM systems with consumer interactions

Inbound (Reactive Care)

• Provide first-contact resolution for inquiries and technical support
• Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
• Guide consumers on proper usage, maintenance, and best practices
• Process warranty claims, replacements, and returns
• Handle complaints empathetically and escalate when required
• Educate consumers on devices, accessories, and stick options

Requirements

Are you passionate about technology and gadgets? Do you speak Czech fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle!

We are looking for talented Czech-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from the Czech Republic, following full training by certified instructors, while experiencing life in one of the most beautiful countries in the world.

What You’ll Do

• Communicate with customers via phone, chat, and email
• Track and resolve cases efficiently and professionally
• Maintain high customer satisfaction while representing major global brands
• Troubleshoot mobile devices (phones, tablets, and more)
• Help customers manage and secure their accounts and passwords
• Coordinate hardware repairs when needed

Requirements

• Fluency in Czech
• Advanced English skills
• Familiarity with iOS, MacOS, or similar technology is a plus
• Excellent communication and problem-solving skills
• Previous customer support experience is an advantage

Benefits

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.

Responsibilities

• Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.
• Deliver personalized and efficient service, ensuring all client needs are met with professionalism.
• Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate and comprehensive support.

Requirements