We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

Mercier Consultancy MD is excited to offer a position for a Polish Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is designed for individuals who are passionate about the gaming industry and excel in providing high-quality customer support. Your contributions will ensure that our Polish-speaking customers receive exceptional service and assistance in their gaming experience.

Key Responsibilities

• Provide back office support for Polish-speaking customers, addressing gaming-related inquiries through various communication channels.
• Collaborate with internal teams to effectively investigate and resolve customer issues.
• Document customer interactions with high accuracy and maintain comprehensive records of processes.
• Identify areas for improvement in operational procedures to enhance customer satisfaction and efficiency.
• Stay up-to-date with gaming products, industry developments, and relevant regulations to deliver knowledgeable support.
• Engage in continuous training and professional development to enhance skills and knowledge in the gaming sector.

Requirements

Join Our Team!

Are you fluent in German and looking for an incredible opportunity to work (remotely) from Greece? Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Customer Representative. This role also comes with the benefit of paid relocation to Greece!

Embrace this chance to enjoy a vibrant lifestyle while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Learn our client systems to provide accurate solutions and high-quality service.
• Work collaboratively with team members to ensure timely and efficient resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-oriented attitude.
• Eager to learn new tools and technologies suited for a remote work environment.
• Self-motivated, proactive, and able to thrive in a dynamic setting.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in German and looking for an exciting new opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the unique chance to work remotely while embracing the beautiful lifestyle that Greece has to offer, with paid relocation support to make your transition smooth and enjoyable.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality services quickly and efficiently.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

Join Our Team!

Are you fluent in German and looking for an amazing opportunity to work remotely in Greece? Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Representative that includes paid relocation to Greece!

This role not only allows you to provide exceptional customer service but also to experience the vibrant culture and scenic beauty of Greece while working from home.

Your Role:

• Deliver outstanding customer support to German-speaking clients, handling their inquiries with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our client systems to ensure prompt and high-quality service delivery.
• Work collaboratively with team members to resolve customer issues swiftly and efficiently.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies conducive to remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you a fluent Dutch speaker looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a dedicated and enthusiastic Dutch Speaking Customer Representative to join our team.

This position not only offers the chance to provide exceptional customer service but also includes paid relocation to Greece, giving you the opportunity to embrace a vibrant new lifestyle!

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients by addressing their inquiries with professionalism and care.
• Utilize various communication channels including phone, email, and chat to assist clients effectively.
• Become proficient in our client systems to ensure high-quality service delivery.
• Work collaboratively with colleagues to guarantee prompt resolutions for customer issues.

Requirements

Join Our Team!

Are you fluent in Dutch and seeking an amazing (remote) opportunity with the added benefit of paid relocation to Greece? At Mercier Consultancy MD, we are excited to welcome a passionate and dedicated Dutch Speaking Customer Representative to our team.

This position not only allows you to work remotely but also provides you with the chance to experience Greece's vibrant culture and lifestyle, fully funded by us!

Your Role:

• Provide exceptional customer support to Dutch-speaking clients, ensuring their inquiries are handled with professionalism and warmth.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become acquainted with our client systems to deliver accurate and timely solutions.
• Collaborate with your team to ensure swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a keen focus on customer satisfaction.
• Eagerness to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic work environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch and looking for a fantastic opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to announce an opening for a Dutch Speaking Customer Representative with the added benefit of paid relocation to Greece!

This is a unique chance to embrace a new lifestyle while providing exceptional service to our clients from the comfort of your home.

Your Role:

• Provide outstanding customer support to Dutch-speaking clients, ensuring their inquiries are handled with professionalism and efficiency.
• Communicate effectively via phone, email, and chat to assist customers with their needs.
• Familiarize yourself with our client systems to deliver accurate and prompt solutions.
• Collaborate within a team to ensure swift resolution of customer issues and elevate overall service quality.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective client communication.
• Strong interpersonal and communication skills, with a focus on customer satisfaction.
• Eager to learn new tools and technologies suitable for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this exceptional opportunity!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an exciting opportunity that offers paid relocation to Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Danish Speaking Customer Representative to join our vibrant team.

This position allows you to work remotely while enjoying the rich culture and beauty of Greece, along with the added benefit of relocation assistance.

Your Role:

• Provide outstanding customer support to Danish-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Utilize multiple communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our client systems to deliver high-quality service promptly.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eager to learn new tools and technologies for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to relocate to Greece and embrace the remote work lifestyle!

Benefits

Join Our Team!

Are you fluent in Danish and looking for an exciting opportunity to work remotely in Greece? At Mercier Consultancy MD, we are thrilled to offer a Danish Speaking Customer Representative position with the amazing benefit of paid relocation to Greece!

This is a fantastic chance to embrace a new lifestyle in a beautiful country while providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Danish-speaking clients, addressing inquiries with professionalism and care.
• Utilize various communication platforms, including phone, email, and chat, to assist customers effectively.
• Gain proficiency in our systems to provide accurate and efficient solutions.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Danish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a customer-focused mindset.
• Willingness to learn new tools and technologies for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic work environment.
• Willingness to relocate to Greece for this unique opportunity!

Benefits