Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Start your new adventure with free relocation to a holiday paradise! ✨

Looking for a fresh career start and the chance to live in one of Europe’s most beautiful destination? This is your opportunity. We are hiring German-speaking team members to deliver customer support. No previous experience required, full paid training is provided.

What you will be doing:

• Communicate with customers via phone, chat, and e-mail
• Track and follow up on cases to ensure timely and efficient resolution
• Maintain high customer satisfaction while representing a major brand
• Work toward targets based on client requirements and internal goals

Requirements

• Fluency in German
• Good communication skills in English
• Strong soft skills and problem-solving abilities
• Basic computer literacy and tech curiosity
• Ability to multitask and stay organized
• Team spirit and comfort in a dynamic environment

Benefits

A complete relocation package to Greece at absolutely NO cost to you.
Our client covers your flight tickets, hotel accommodation, and support with the house-search process, ensuring an easy and stress-free start to your new life in Greece.

You will also receive:

Take on an exciting opportunity with Mercier Consultancy MD for German Speaking Jobs in Poland! We are looking for enthusiastic candidates interested in relocating to Poland with a fully paid relocation package. In this role, you will be an integral part of our team, providing exceptional service and support to our clients in the German-speaking community.

Key Responsibilities

• Provide outstanding customer service in German, responding to inquiries via phone, email, and live chat.
• Assist clients with their questions and concerns, ensuring a positive experience throughout their engagement.
• Collaborate with various departments to address client needs and manage account-related tasks efficiently.
• Document all client interactions in the CRM system to ensure accurate records and follow-ups.
• Participate in team meetings and training sessions to enhance service standards and knowledge of industry trends.
• Help promote our services and resolve escalated issues in a timely manner.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an Infrastructure Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives for a prominent Finance Company. This remote position is perfect for individuals based in Greece who are passionate about financial services and dedicated to providing exceptional customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in Spanish.
• Provide information on account management, loan processes, investment options, and financial advice.
• Assist customers with account setups, troubleshooting issues, and service-related queries.
• Document all customer interactions accurately in the CRM system for record-keeping purposes.
• Collaborate with financial advisors and other departments to effectively resolve customer issues.
• Stay updated on financial industry trends and company offerings to provide accurate information.

Requirements

Join Our Team!

Are you fluent in German and looking for an exciting opportunity to work remotely from Greece? At Mercier Consultancy MD, we are on the hunt for a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work from the comfort of your home while participating in a supportive team environment that prioritizes customer service excellence.

Your Role:

• Deliver exceptional customer support to German-speaking clients, ensuring their inquiries are managed with care and professionalism.
• Communicate through various channels including phone, email, and chat.
• Become knowledgeable about our client systems to provide high-quality assistance.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Excellent interpersonal and communication skills with a focus on customer satisfaction.
• Ability to learn new technologies and adapt to remote working tools.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to work in a remote role from Greece.

Benefits

Join Our Team!

Are you fluent in German and looking for a flexible remote opportunity in a beautiful location? At Mercier Consultancy MD, we are excited to recruit a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to work remotely from Greece, where you can enjoy a vibrant lifestyle while bringing your skills in customer service to our esteemed clients.

Your Role:

• Provide exceptional customer support to German-speaking clients, addressing their inquiries with professionalism and expertise.
• Engage with clients through various communication channels, including phone, email, and chat.
• Become familiar with our client systems to deliver high-quality service effectively.
• Work collaboratively with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies for a remote work environment.
• Self-motivated, proactive, and able to thrive in a fast-paced scenario.
• Ability to work independently while being part of a remote team.

Benefits

Join Our Team!

Are you fluent in Spanish and looking for a thrilling opportunity that involves relocating to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and dynamic Spanish Speaking Customer Representative.

This role offers you the chance to immerse yourself in a new culture while making significant contributions to our customer service team.

Your Role:

• Provide top-notch customer support to Spanish-speaking clients, ensuring their inquiries are addressed professionally and promptly.
• Communicate effectively through various platforms, including phone, email, and chat.
• Become acquainted with our client systems to offer exceptional service.
• Collaborate with colleagues to ensure swift resolution of customer issues.

Requirements

• Fluency in Spanish (both written and spoken) is necessary for effective communication with clients.
• Excellent communication skills and a strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and tools.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Willingness to relocate to Greece to seize this amazing opportunity!

Benefits

Join Our Team!

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic Spanish Speaking Customer Representative.

This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team.

Your Role:

• Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate efficiently through various channels, including phone, email, and chat.
• Become proficient in our client systems to ensure high-quality service delivery.
• Work collaboratively with team members to achieve timely resolution of customer issues.

Requirements

• Fluency in Spanish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies and remote work tools.
• Self-motivated, proactive, and capable of thriving in a fast-paced environment.
• Willingness to relocate to Greece for this incredible opportunity!

Benefits

Join Our Team!

Are you fluent in Portuguese and ready for an exciting career opportunity? At Mercier Consultancy MD, we are on the lookout for a dedicated and passionate Portuguese Speaking Customer Representative.

This position offers the fantastic benefit of paid relocation to Greece, allowing you to immerse yourself in a new culture while excelling in customer support.

Your Role:

• Deliver exceptional customer service to Portuguese-speaking clients, addressing inquiries and providing solutions with professionalism.
• Communicate effectively across various channels, including phone, email, and chat.
• Become familiar with client systems to ensure the delivery of outstanding service.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Portuguese (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Eagerness to learn new technologies and adapt to tools for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Willingness to relocate to Greece for this amazing opportunity!

Benefits