Mercier Consultancy MD is excited to offer a position for a Spanish Customer Advisor for High-End Home Appliances, available for remote work from Greece. This role is ideal for individuals who are passionate about customer service and have a keen interest in high-quality home appliances. As a Customer Advisor, you will assist our Spanish-speaking clients with inquiries, product information, and support, ensuring they have a delightful experience.

Key Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and live chat regarding high-end home appliances.
• Assist customers in selecting the right products based on their needs and preferences.
• Address inquiries and resolve any issues related to product functionality, features, and warranties.
• Build rapport with clients to enhance customer satisfaction and loyalty.
• Document customer interactions and maintain accurate records in the CRM system.
• Stay updated on product knowledge, specifications, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues.

Key Responsibilities

• Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding delivery services, timelines, and tracking information.
• Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process.
• Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
• Collaborate with warehouse and logistics teams to address and escalate issues when necessary.
• Stay informed about service updates and company policies to provide accurate support to customers.

Requirements

Mercier Consultancy MD is searching for an enthusiastic Italian Customer Care Agent to join our dynamic team. This position is fully remote and available across Greece, offering you the chance to work from the comfort of your home. As an essential member of our e-commerce division, you will be responsible for delivering exceptional customer service to our Italian-speaking clients, enhancing their shopping experience with our products.

Key Responsibilities

• Provide high-quality customer support in Italian through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding orders, products, and services, ensuring a smooth and pleasant experience.
• Record and maintain accurate customer interactions and feedback using our CRM system.
• Effectively resolve customer complaints and concerns to ensure satisfaction and loyalty.
• Work closely with other departments to escalate issues and provide timely solutions.
• Keep up-to-date with product knowledge, promotions, and any changes in the e-commerce platform.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Customer Service Representatives for an Electronics Company based in Athens. If you are passionate about electronics and technology while delivering exceptional customer service, we invite you to join our dynamic team at MCG! In this role, you will assist German-speaking customers with their inquiries and provide top-notch support for electronic products and services.

Key Responsibilities

• Handle customer inquiries related to electronic products, technical support, and warranty services via phone, email, and chat in German.
• Provide clear and accurate information on product specifications, features, and usability.
• Assist customers with troubleshooting issues and guide them through basic repairs or setup procedures.
• Resolve customer complaints efficiently to ensure satisfaction and a positive experience.
• Document customer interactions accurately within the CRM system.
• Collaborate with the technical support and sales teams to enhance customer experience.
• Stay updated on product developments and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a French Customer Support Representative for a prestigious Jewelry Company, with the flexibility of working remotely from Athens, Greece. This role is perfect for individuals who possess a passion for luxury products and exceptional customer service. You will play a key role in supporting French-speaking clients, ensuring they receive superior assistance and guidance regarding their jewelry inquiries.

Key Responsibilities

• Provide dedicated customer support to French-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to jewelry products, orders, and company policies.
• Resolve customer issues and complaints efficiently to maintain high levels of satisfaction.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate closely with the sales and product teams to ensure exceptional service delivery.
• Stay informed about the latest jewelry trends, collections, and industry developments.

Requirements

Mercier Consultancy MD is proud to present an exciting opportunity for a Danish Customer Support Representative for a leading Domestic Appliance Company, working remotely from Greece. In this role, you will become an integral part of a team dedicated to providing exceptional support to Danish-speaking customers. Your expertise and commitment will help ensure that clients receive the highest level of service as they navigate their inquiries and issues.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking customers via phone, email, and chat, providing exceptional support for domestic appliance products.
• Assist customers with product inquiries, troubleshooting, and after-sales support.
• Resolve customer complaints and technical issues efficiently, ensuring a positive customer experience.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with the technical and product teams to provide comprehensive solutions to customer queries.
• Stay updated on product knowledge, features, and services to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Nederlandse Klanten Service Agent, based in Greece. This role is ideal for individuals who have a passion for customer service and are fluent in Dutch. You will be responsible for providing outstanding support to our Dutch-speaking clients, ensuring their inquiries and concerns are resolved effectively.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Address inquiries related to products and services, providing accurate and timely information.
• Resolve issues and complaints with a focus on customer satisfaction, ensuring a positive experience.
• Document customer interactions in the CRM system for tracking and follow-up purposes.
• Collaborate with team members to improve service delivery and customer experience.
• Stay knowledgeable about company policies, promotions, and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is seeking a German Speaking Technical Support Customer Representative to join our team remotely from Greece. This role is perfect for individuals who are passionate about technology and enjoy helping customers solve technical issues. As a representative of our company, you will provide expert assistance to our German-speaking clients, ensuring they have a seamless experience with our products and services.

Key Responsibilities

• Provide top-notch technical support to German-speaking customers through phone, email, and live chat.
• Troubleshoot and resolve technical issues and product inquiries efficiently.
• Guide customers through product features and troubleshooting steps clearly and patiently.
• Document customer interactions and solutions accurately in the CRM system.
• Collaborate with product and development teams to escalate complex technical problems.
• Stay updated on product knowledge, features, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for French Speakers looking to relocate to Bulgaria! We offer a fully paid relocation package to ensure a smooth transition to your new working environment. As a member of our team, you will join a diverse and vibrant workplace while enjoying all the benefits that Bulgaria has to offer.

What We Offer

• Competitive salary along with additional benefits tailored to support your career growth.
• A fully paid relocation package, including assistance with housing and settling into Bulgaria.
• Opportunities for professional development and career advancement in a dynamic company.
• An engaging work environment with a team that values collaboration and creativity.
• Access to comprehensive training programs to help you succeed in your new role.

Key Responsibilities

• Provide exceptional service and support to French-speaking clients through various communication channels.
• Assist customers with inquiries, issues, and product-related knowledge.
• Document and manage customer interactions effectively through our CRM system.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Stay updated on company products and industry trends to provide accurate advice and recommendations.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!

Key Responsibilities

• Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
• Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
• Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
• Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
• Generate reports on customer interactions, feedback, and trends to help refine service strategies.
• Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Requirements