Mercier Consultancy MD is pleased to announce an exciting opportunity for Slovak Speaking Customer Service Representatives for Booking.com, with the flexibility of remote work from Greece. This role is ideal for individuals who enjoy travel and are enthusiastic about helping customers navigate their travel bookings. As a customer service representative, you will assist clients in Slovak, providing support and guidance for their accommodation needs.

Key Responsibilities

• Assist customers with inquiries related to hotel bookings, cancellations, and modifications via phone, email, and chat in Slovak.
• Provide detailed information about properties, amenities, and special offers to enhance the customer experience.
• Resolve booking issues and customer complaints effectively to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with various teams to facilitate smooth booking processes and address customer needs.
• Stay informed about industry trends and Booking.com policies to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Greek Speaking Customer Service Agent at a prestigious financial company located in Athens. In this office-based role, you will be responsible for delivering outstanding support to our Greek-speaking clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Assist Greek-speaking customers in person and via phone, email, and chat, addressing inquiries related to financial products and services.
• Provide detailed information on account management, transactions, and service offerings.
• Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to track inquiries and feedback.
• Collaborate with team members to enhance the customer experience and propose improvements.
• Stay updated on company offerings, financial regulations, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
• Provide customers with information about accommodation options, pricing, and availability.
• Assist customers in navigating the Booking.com platform and resolving any technical issues.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

Requirements

Join the adventure of a lifetime with Mercier Consultancy MD as a Dutch Speaking Travel Consultant! Imagine working under the sunny skies of Greece while helping travelers explore breathtaking destinations. We are looking for enthusiastic individuals who can communicate fluently in Dutch and who have a passion for creating unforgettable travel experiences.

Your Role

• Connect with Dutch-speaking clients and assist them in planning their ideal getaways through engaging conversations.
• Offer expert insights into travel packages, unique destinations, and luxurious accommodations tailored to client needs.
• Design custom travel itineraries that cater to individual preferences, ensuring every detail is just right.
• Tackle customer concerns with a positive attitude and swift solutions, emphasizing our commitment to service excellence.
• Maintain detailed records of customer interactions in our CRM system to ensure seamless follow-up.
• Keep up with travel trends and updates to provide the most relevant and exciting options to clients.

Requirements

🌟 Join the dynamic team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative for Booking.com! If you're passionate about travel, love helping others, and want the flexibility of working remotely from beautiful Greece, this is the perfect opportunity for you!

What You'll Do:

• Engage with customers in Dutch, providing top-notch support for their travel inquiries, bookings, and experiences.
• Assist users with account management, booking modifications, and resolving any issues they might encounter.
• Deliver clear, engaging information on destinations, accommodations, and local attractions to create memorable travel experiences.
• Handle feedback and escalate issues to ensure a high level of customer satisfaction.
• Maintain accurate records of customer interactions and ensure smooth communication in our CRM system.
• Collaborate with team members to share insights and enhance service quality.

Requirements

Embark on an exciting career journey with Mercier Consultancy MD as a Czech Speaking Travel Consultant! This unique role offers you the chance to live and work in stunning Greece, with all relocation expenses paid. You'll be responsible for helping Czech-speaking clients craft their perfect vacations, leveraging your travel expertise and customer service skills.

Key Responsibilities

• Provide exceptional support to Czech-speaking clients during all stages of their travel planning.
• Offer detailed insights into travel options, including packages, destinations, and accommodations that cater to client desires.
• Create tailored travel itineraries that align with individual preferences and interests.
• Address and resolve customer queries and concerns promptly and effectively.
• Log customer interactions and preferences in our CRM system to ensure tailored follow-ups.
• Stay informed about the latest travel trends and destination highlights to provide clients with relevant advice.

Requirements

🌟 **Join Our Team at Mercier Consultancy MD!** 🌟 Are you a passionate and engaging individual with a flair for customer service? We are currently seeking Czech Speaking Customer Service Representatives for Booking.com, and the best part? You can work remotely from beautiful Greece! If you love travel and helping people, this role is made for you!

What You’ll Be Doing

• Connecting with customers in Czech, providing top-notch support for their travel inquiries, bookings, and experiences.
• Helping travelers navigate the Booking.com platform, ensuring their questions are answered and problems resolved swiftly.
• Providing personalized recommendations and guidance to enhance customer travel experiences.
• Documenting all customer interactions in our CRM system to keep track of inquiries and feedback.
• Working collaboratively with our dynamic team to share insights and improve service delivery.
• Staying updated on the latest travel trends and offers to provide customers with current information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, working remotely from Greece. This role is perfect for individuals who enjoy helping customers plan their travel experiences and are dedicated to providing world-class customer service. As a representative, you will assist clients in Croatian, addressing their inquiries and ensuring they have an exceptional experience using Booking.com.

Key Responsibilities

• Handle customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in Croatian.
• Provide detailed information regarding reservation processes, cancellation policies, and promotional offers.
• Assist customers with modifications to their bookings, ensuring a smooth and seamless experience.
• Effectively resolve issues and complaints, maintaining a focus on customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay updated on trends in the travel industry and Booking.com offerings to better assist customers.

Requirements

DSI, a trusted and authorized partner of AT&T, is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for our AT&T customer service and escalation teams. This individual will play a key role in shaping agent performance, driving customer satisfaction, and supporting ongoing operational excellence within our contact center environment.

The ideal candidate brings a strong background in training within a wireless telecom contact center, along with expertise in managing escalated customer interactions, resolving issues through research and collaboration, and coaching others to perform at a high level. This role requires someone who can effectively demonstrate best practices and ensure frontline teams are prepared to handle a wide range of customer needs with professionalism and empathy.

If you’re passionate about training, thrive in fast-paced environments, and have experience in the wireless telecom industry—this is the opportunity for you.

• This is an in-office position that will report to our Richardson, Texas
• Full-time, Monday – Friday 9am – 5pm

About DSI

Mercier Consultancy MD is on the lookout for a dedicated Swedish Customer Advisor to join our team, offering a remote work opportunity throughout Greece. If you are passionate about customer service and possess excellent communication skills, this is the perfect chance to assist Swedish-speaking customers while working from the comfort of your home.

Key Responsibilities

• Provide exceptional support to Swedish-speaking clients through various channels including phone, email, and chat.
• Address customer inquiries, provide solutions, and ensure satisfaction with our products and services.
• Assist customers with troubleshooting and resolve any product-related issues they may encounter.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with cross-functional teams to enhance customer experience and service delivery.
• Stay updated on company products and industry trends to provide the best support possible.

Requirements