Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives for a leading Social Media Company based in Greece. This position is perfect for individuals who are enthusiastic about social media and passionate about assisting users in navigating their online experiences. In this role, you will support Dutch-speaking clients, providing guidance and information regarding their social media inquiries.

Key Responsibilities

• Respond to customer inquiries in Dutch related to social media account management, features, and policies via phone, email, and live chat.
• Assist customers with issues regarding account setup, content guidelines, and troubleshooting technical problems.
• Provide accurate and timely information on platform updates, features, and best practices.
• Resolve customer complaints and any operational issues efficiently and effectively.
• Document customer interactions thoroughly and accurately in the CRM system.
• Work collaboratively with internal teams to improve customer satisfaction and service delivery.
• Stay informed about social media trends and platform changes to enhance the customer experience.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to join an esteemed Automotive Company in Greece. This role is perfect for individuals who are passionate about the automotive industry and possess a strong commitment to customer satisfaction. As a customer service representative, you will assist clients in Dutch, addressing their inquiries and providing assistance related to automotive products and services.

Key Responsibilities

• Manage customer inquiries regarding automotive products, services, and support via phone, email, and live chat in Dutch.
• Provide accurate information about vehicle features, pricing, availability, and warranties.
• Assist customers with order placements, service bookings, and any related inquiries.
• Resolve customer complaints and technical issues effectively while maintaining high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure a seamless customer experience and timely resolutions.
• Stay informed about automotive trends, product updates, and company initiatives to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives at an esteemed Entertainment Company based in Greece. This role is perfect for individuals who are enthusiastic about entertainment and dedicated to delivering exceptional customer experiences. You will provide assistance in Danish, helping customers navigate entertainment offerings and resolve inquiries while contributing to a vibrant service environment.

Key Responsibilities

• Address customer inquiries related to entertainment services, events, and promotions via phone, email, and chat in Danish.
• Provide detailed information on available entertainment options and assist with bookings and reservations.
• Resolve customer complaints and issues with empathy and professionalism, ensuring satisfaction.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with event coordinators and marketing teams to enhance customer engagement and experience.
• Stay informed about the latest entertainment trends and offerings to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Chinese Speaking Customer Service Representatives for a prestigious luxury car company, with remote work options available in Greece. This position is ideal for individuals who are passionate about the automotive industry and luxury brands while providing excellent customer service to a discerning clientele. As part of the team, you will assist customers in navigating their inquiries and ensuring a seamless experience with our luxury vehicle offerings.

Key Responsibilities

• Respond to customer inquiries regarding luxury vehicle features, specifications, and services via phone, email, and live chat in Chinese.
• Provide personalized support for customers interested in luxury car purchases, maintenance, and warranty services.
• Assist clients with appointments, service schedules, and any issues related to their vehicles.
• Resolve customer concerns and complaints promptly and professionally to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with sales and service teams to enhance customer experience and loyalty.
• Stay informed about the latest luxury automotive trends and product offerings to provide relevant insights.

Requirements

Mercier Consultancy MD is searching for a dedicated Polish Speaking Technical Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals with a passion for technology and customer service, as you will assist our Polish-speaking clients in resolving technical issues related to our products and services. If you enjoy problem-solving and helping others, this position is the perfect fit for you!

Key Responsibilities

• Provide outstanding technical support to Polish-speaking customers through various channels, including phone, email, and chat.
• Diagnose and troubleshoot technical problems effectively and efficiently.
• Guide customers step-by-step through their technical inquiries and provide clear instructions.
• Document customer interactions and technical issues accurately in the CRM system.
• Collaborate with engineering and product teams to escalate complex problems and ensure timely resolutions.
• Stay updated on product knowledge and enhancements to deliver accurate information to customers.

Requirements

🌟 Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative! If you are passionate about helping customers and eager for a new adventure, this opportunity is perfect for you. We’re offering a fully paid relocation to beautiful Bulgaria!

Your role will involve providing outstanding customer support to our Dutch-speaking clientele. You'll be part of a friendly and supportive team, dedicated to delivering top-notch service while enjoying a fulfilling work-life balance.

Your Role:

• Engage with Dutch-speaking customers via phone, email, and chat, addressing their inquiries with professionalism and enthusiasm.
• Utilize your problem-solving skills to provide effective solutions and ensure customer satisfaction.
• Collaborate with team members and utilize our proprietary systems to enhance customer interactions.
• Receive ongoing training and development to help you excel in your role and advance your career.

Requirements

Senior Full Stack Engineer (Frontend-Centric) - AI Marketing & Data Platform

Location: Remote - US or Canada

Compensation: $180,000 – $270,000

We are a high-growth, $1.2B-valued company that pioneered the Composable Customer Data Platform (CDP), empowering every business user to take action on their data. We are building the next generation of marketing products, including an AI Decisioning platform that allows marketers to set goals for AI agents to personalize customer interactions. We are seeking a Senior Full Stack Engineer (70-80% Frontend) to develop the intuitive, interactive interface that makes advanced AI and deep analytics accessible to non-technical users.

You will be instrumental in the end-to-end design and implementation of highly interactive user interfaces for a new era of marketing and growth products. This is a frontend-centric role that requires strong architectural ownership, proficiency in modern web stacks, and a solid understanding of backend API design to integrate complex machine learning models into intuitive user experiences.

On a typical day, you will:

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account management, game rules, promotions, and technical issues.
• Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address and escalate any complex issues that arise.
• Stay updated on industry trends, gaming regulations, and company policies to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a French Speaking Customer Service Agent, offering fully paid relocation to Greece. In this role, you will be pivotal in delivering outstanding service to our French-speaking customers, helping them navigate our products and services while enjoying the beautiful surroundings of Greece.

Responsibilities

• Provide top-notch customer support to French-speaking clients via phone, email, and chat, addressing inquiries and providing guidance.
• Foster positive customer relationships by understanding their needs and delivering personalized service.
• Resolve customer issues efficiently and professionally, ensuring high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system to maintain accuracy and continuity.
• Collaborate with teams to enhance customer experience and streamline service processes.
• Stay updated on product knowledge, company policies, and promotions to effectively assist customers.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming.

Key Responsibilities

• Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat.
• Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.
• Document customer interactions accurately for tracking and feedback purposes in our CRM system.
• Identify and escalate complex issues to appropriate departments for faster resolution.
• Assist in the continuous improvement of customer support processes and policies.
• Stay informed about industry trends and changes to effectively assist clients.

Requirements