company developments

Dutch Speaking Customer Service for Energy Company - Work In Sofia, Bulgaria

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an exciting opportunity for Dutch Speaking Customer Service Representatives at an energy company, located in Sofia, Bulgaria. This position is perfect for individuals who are customer-focused and eager to work in a dynamic environment within the energy sector. As part of our customer service team, you will assist clients in Dutch, providing information and support related to energy products and services.


Key Responsibilities

  • Respond to customer inquiries regarding energy services, plans, and account management through phone, email, and live chat in Dutch.
  • Provide clarity on pricing, contract terms, and service offerings to customers.
  • Assist customers with setup, billing questions, and resolving service-related issues.
  • Accurately document all customer interactions in our CRM system for record-keeping and follow-up.
  • Collaborate with internal teams to ensure efficient service delivery and resolution of customer queries.
  • Stay updated on energy industry trends and company developments to offer informed guidance to clients.

Requirements

Job Skills

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Hungarian Speaking Gaming Support Representative - Paid Relocation to Sofia

posted by: spj_bot

Exciting opportunities await at Mercier Consultancy MD! We are looking for a passionate Hungarian Speaking Gaming Support Representative to join our dynamic team. This role offers the unique benefit of paid relocation to Sofia, Bulgaria, making it the perfect chance to advance your career while discovering a new culture. In this position, you will assist our Hungarian-speaking customers, providing them with top-notch support as they explore our gaming products and services.

Key Responsibilities

  • Deliver outstanding customer support via various communication channels to Hungarian-speaking clients.
  • Address inquiries related to game functionalities, account issues, and provide troubleshooting assistance.
  • Record customer interactions and feedback for continuous enhancement of service quality.
  • Work closely with the development team to escalate and resolve complex gaming-related issues.
  • Stay informed on game updates, community trends, and company developments.

Requirements

Job Skills

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French Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for those who are passionate about media content and eager to assist customers with their entertainment needs. As a representative, you will provide essential support to clients while ensuring they enjoy a seamless and engaging experience in French.


Key Responsibilities

  • Manage customer inquiries related to media services, subscriptions, and entertainment options via phone, email, and live chat in French.
  • Assist customers with account issues, including subscription changes, cancellations, and troubleshooting technical problems.
  • Provide information on new releases, company offerings, and promotional campaigns.
  • Resolve customer complaints efficiently and maintain a high standard of customer satisfaction.
  • Accurately document all interactions in the CRM system and follow up as required.
  • Collaborate with other departments to improve service delivery and customer experience.
  • Stay informed about industry trends and company developments to better assist customers.

Requirements

Job Skills

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