Italian Speaking Customer Service for Energy Company - Work remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a leading Energy Company. This remote position, based in Greece, is perfect for individuals who are passionate about renewable energy and customer service. You will play a pivotal role in assisting customers with their inquiries while providing comprehensive support in Italian.
Key Responsibilities
- Handle customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Italian.
- Provide detailed information about energy plans, pricing options, and sustainability initiatives.
- Assist customers with account setup, service modifications, and troubleshooting issues.
- Resolve customer complaints and inquiries efficiently, ensuring a positive experience.
- Document all customer interactions in the CRM system for accurate record-keeping.
- Collaborate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay informed about industry trends and updates in the energy sector to provide relevant assistance.
Requirements