Mercier Consultancy MD is thrilled to announce an exciting opportunity for Spanish Speaking professionals looking to work in vibrant Sofia, Bulgaria! Our company offers fully paid relocation for this role, where you will leverage your language skills to enhance our customer service experience for Spanish-speaking clients.

Key Responsibilities

• Manage inbound communication from Spanish-speaking clients through various channels, including phone, email, and chat.
• Provide comprehensive information about our services and assist with inquiries and bookings to ensure client satisfaction.
• Expertly handle customer concerns, resolving any issues effectively and maintaining a high level of professionalism.
• Document client interactions and update records in the CRM system accurately.
• Foster strong relationships with clients by delivering personalized service and demonstrating product knowledge.
• Collaborate with teams to identify improvements in processes and enhance the overall customer experience.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German-speaking professionals eager to work in Sofia, Bulgaria, with fully paid relocation! Join our dedicated team and immerse yourself in Bulgaria’s vibrant culture while utilizing your language skills in a rewarding work environment.

Key Responsibilities

• Provide exceptional customer service in German to clients via phone, email, and chat, addressing their inquiries and concerns.
• Assist clients with a variety of tasks including account management, product information, and troubleshooting issues.
• Collaborate with team members to ensure consistent customer experience across all platforms.
• Maintain accurate records of customer interactions in our CRM system to facilitate seamless communication and follow-ups.
• Conduct market research to stay updated on industry trends and enhance service offerings based on customer feedback.
• Participate in training sessions to enhance skills and knowledge related to products and services.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for French Speaking professionals looking to work in Bulgaria. This position is based in the vibrant city of Sofia, with fully paid relocation to ensure a smooth transition. As part of our team, you will engage with French-speaking clients and provide exceptional support in various roles tailored to your expertise.

Key Responsibilities

• Communicate effectively with French-speaking clients through various channels (phone, email, chat).
• Assist clients with inquiries, ensuring their needs are met with professionalism and efficiency.
• Provide information about products or services, helping clients to navigate their options.
• Support day-to-day operations and collaborate with team members to enhance customer experience.
• Maintain up-to-date knowledge of company offerings and market trends relevant to French-speaking clients.
• Document client interactions and manage records effectively for teamwork and reporting purposes.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Danish Speaking professional in vibrant Sofia, Bulgaria! This position offers fully paid relocation, making it an ideal choice for those looking to explore a new country while utilizing their language skills. In this role, you will engage with Danish-speaking clients, delivering exceptional service and support.

Key Responsibilities

• Respond to inquiries from Danish clients, providing accurate information and assistance via phone, email, and chat.
• Support customers throughout their journey, ensuring satisfaction with our services and addressing any concerns promptly.
• Process requests and manage account information while maintaining high records accuracy within our CRM system.
• Collaborate with various teams to enhance customer experience and drive service improvements.
• Keep abreast of internal product offerings and local insights to advise clients effectively.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for a Greek Customer Service Agent with a leading financial company situated in Athens. In this role, you will be at the forefront of customer support, assisting Greek-speaking clients with their inquiries and providing them with exceptional service related to financial products and services.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products.
• Resolve customer queries, issues, and complaints in a professional and efficient manner.
• Document all customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed.
• Stay informed about financial services and industry trends to provide customers with up-to-date information.
• Contribute to a positive customer experience by providing thorough and thoughtful support.

Requirements

Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
• Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
• Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
• Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
• Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Danish Speaking Customer Service Representative for Booking.com, based in Greece, with fully paid relocation. In this role, you will be the main point of contact for Danish-speaking customers, providing exceptional support and assistance to enhance their experience with our service.

Key Responsibilities

• Provide high-quality customer service support to Danish-speaking clients via phone, email, and chat.
• Assist with inquiries regarding bookings, cancellations, and changes to reservations.
• Resolve customer issues promptly and effectively while maintaining a positive attitude.
• Gather customer feedback and suggest improvements to enhance service quality.
• Collaborate with team members and share best practices to improve customer experience.
• Stay updated on Booking.com policies and procedures to provide accurate information to customers.

Requirements

Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.

This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.

The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.

Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.

The Role

As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.

You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.

Start Your Career in Greece

Are you a German speaker looking for an international career opportunity? Join our growing customer support team in Greece and work with some of the world’s leading brands while enjoying the Mediterranean lifestyle.

We are looking for motivated German-speaking Customer Support Agents who are passionate about helping people and delivering excellent service.

Your Responsibilities

• Provide high-quality customer support in German via phone, email, and chat
• Assist customers with product questions, account issues, and troubleshooting
• Ensure a positive and professional customer experience
• Document customer interactions accurately in the system
• Work closely with internal teams to resolve customer requests

Requirements

• Fluent German (C1–C2)
• Good English skills (B2+)
• Strong communication and problem-solving skills
• Customer-focused attitude
• Basic computer and typing skills
• Previous customer service experience is an advantage but not required

Benefits

Next Job Abroad is currently hiring on behalf of our client for a Senior Training & Quality Assurance Specialist to join an international operations team with a finance company in Malta.

This is an excellent opportunity for an experienced Training Specialist, QA Analyst, Learning & Development professional, or Customer Operations Coach who enjoys improving team performance, building structured training programs, and driving service excellence in customer-facing environments.

The role combines training design, facilitation, quality assurance and coaching, making it ideal for someone who thrives in fast-paced environments such as customer support operations, call centers, service delivery teams, or international support hubs.

Whether you are already based in Malta or considering a career move to one of Europe’s leading international business hubs, this role offers the chance to work with multicultural teams and play a key role in shaping operational quality and employee development.

The Role

As a Senior Training & QA Specialist, you will be responsible for ensuring that customer-facing teams consistently deliver high-quality service and meet operational standards.

You will design and deliver training programs, monitor quality performance across multiple channels, and provide structured coaching to help teams continuously improve their communication, compliance, and service delivery.