Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are looking for someone with a good blend of Market Access skills and a data analytics background. If you are passionate to work on unstructured business problems that can be solved using data, we would like to talk to you.

RESPONSIBILITIES:

About the Role

We are looking for a driven and strategic Business Development Manager (BDM) to lead our Marketing & Sales initiatives for IT services and solutions. This role is central to accelerating business growth, driving client acquisition, and building a strong market presence. You will work closely with leadership to shape go-to-market strategies and execute high-impact sales activities.

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Key Responsibilities

Business Development & Sales

· Identify and acquire new clients across IT, software, and digital transformation segments.

· Build and manage a strong sales pipeline; track opportunities from lead generation to closure.

· Conduct client meetings, product/service presentations, and solution positioning.

· Prepare proposals, RFP responses, and commercial quotations.

· Achieve monthly/quarterly revenue and target goals.

· Develop strategic partnerships and alliances to expand market reach.

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Marketing & Brand Growth

· Support marketing campaigns, digital initiatives, and lead-generation activities.

· Work closely with marketing teams on content, case studies, and promotional assets.

· Build brand visibility through events, webinars, client showcases, and networking forums.

· Conduct competitor analysis and market research to shape positioning and messaging.

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Client Relationship Management

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.

Key Responsibilities

• Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
• Assist customers with gameplay questions, account management, and technical issues.
• Engage with customers to inform them about promotions, new game releases, and gaming features.
• Document interactions and maintain accurate records in our CRM system for quality assurance.
• Effectively resolve customer complaints, ensuring a positive outcome for our clients.
• Collaborate with other departments to enhance customer service practices and initiatives.

Requirements

Mercier Consultancy MD is seeking a dedicated Slovak Technical Support Specialist to join our remote team in Greece. This position is excellent for individuals who enjoy problem-solving and providing exceptional customer service in the tech space. As a Technical Support Specialist, you will assist Slovak-speaking customers in resolving technical issues related to our products and services, ensuring a smooth and positive experience for them.

Key Responsibilities

• Provide high-quality technical support to Slovak-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot technical problems efficiently and effectively.
• Guide customers through step-by-step solutions and empower them to understand our products better.
• Document customer interactions and technical issues accurately using the CRM system.
• Collaborate with technical teams to escalate unresolved issues and contribute to product improvement.
• Stay updated on product features, technical updates, and best practices within the industry.

Requirements

Mercier Consultancy MD is seeking a dedicated Romanian Customer Support Travel Consultant to join our team in the vibrant city of Athens. In this role, you will assist Romanian-speaking clients in planning and booking their travel experiences, delivering exceptional customer service and travel solutions tailored to their needs.

Key Responsibilities

• Provide outstanding customer support to Romanian-speaking clients via phone, email, and chat, addressing their travel inquiries and booking needs.
• Offer expert advice on travel options, including destinations, accommodations, and travel packages.
• Create customized travel itineraries based on clients’ preferences and requirements to enhance their travel experience.
• Handle customer complaints or issues effectively, ensuring a positive resolution and high customer satisfaction.
• Document all customer interactions accurately in the CRM system to track inquiries and follow-ups.
• Stay informed about travel trends, new offerings, and best practices to provide informed recommendations to clients.

Requirements

Mercier Consultancy MD is pleased to offer a position for a Romanian Customer Support Representative in the vibrant city of Athens, Greece. This role is perfect for individuals who are passionate about customer service and are eager to support our Romanian-speaking clients in achieving their goals and resolving their inquiries.

Key Responsibilities

• Provide exceptional customer support to Romanian-speaking clients through various channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and policies with clarity and professionalism.
• Effectively manage and resolve customer complaints and issues to enhance customer satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing improvements.
• Collaborate with team members to deliver comprehensive solutions and enhance service quality.
• Stay informed about company offerings, product updates, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is looking for a passionate and knowledgeable Portuguese Travel Consultant to join our team in Athens! In this exciting role, you will provide expert advice and support to Portuguese-speaking clients, helping them to create unforgettable travel experiences while enjoying the vibrant culture and history of Greece.

Key Responsibilities

• Assist Portuguese-speaking clients with their travel inquiries via phone, email, and in-person consultations.
• Provide detailed recommendations on travel packages, accommodations, and destinations to meet client needs.
• Design customized travel itineraries that reflect the unique preferences and desires of each client.
• Manage and resolve customer complaints and inquiries with professionalism and efficiency.
• Maintain accurate records of client interactions and preferences in our CRM system to ensure seamless service.
• Stay updated on travel industry trends and local attractions to offer insightful recommendations to clients.

Requirements

Mercier Consultancy MD is looking for a talented Portuguese Customer Support Specialist to join our team in Athens. This position is perfect for individuals who are fluent in Portuguese and have a passion for helping customers. In this role, you will be the first point of contact for our Portuguese-speaking clients, ensuring that their needs are met and their questions are answered.

Key Responsibilities

• Provide excellent customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and account management.
• Document customer interactions and follow up when necessary to ensure client satisfaction.
• Collaborate with internal teams to resolve more complex customer issues.
• Stay knowledgeable about products and services to provide accurate and helpful information.
• Participate in training sessions to improve service skills and product knowledge.

Requirements

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.

Key Responsibilities

• Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
• Assist customers with account management, gameplay questions, and technical troubleshooting.
• Provide information on promotions, features, and services available on our gaming platform.
• Document and track customer interactions in our CRM system for quality assurance and reporting.
• Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
• Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements