Mercier Consultancy MD is seeking a skilled Digital Trust and Safety Specialist fluent in both Czech and English. In this vital role, you will be responsible for ensuring the safety and integrity of our online platforms. You will help protect users from malpractices and maintain a trustworthy environment by monitoring content, handling incidents, and implementing safety measures.

Key Responsibilities

• Monitor user interactions and content on our platforms to identify and address potential violations of community standards.
• Conduct thorough investigations into reported issues, analyzing evidence and determining appropriate actions.
• Collaborate with cross-functional teams to develop policies and practices that enhance digital trust and safety.
• Prepare and present detailed reports on safety incidents and insights to leadership teams for strategic decision-making.
• Stay updated on digital safety trends, threats, and best practices to proactively enhance security measures.
• Engage with users to inform them about safety protocols and promote community awareness regarding digital safety.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Digital Trust and Safety Analyst in Sofia! We are excited to offer a role that not only enhances our team but also comes with fully paid relocation to the vibrant city of Sofia. In this position, you will play a vital role in safeguarding our digital platforms, ensuring a secure environment for all users.

Key Responsibilities

• Monitor and assess user-generated content across our platforms to identify violations of safety policies.
• Thoroughly investigate reported incidents, leveraging your analytical skills to evaluate data and make informed decisions.
• Work closely with our technical and security teams to shape and enforce safety protocols and policies.
• Compile and present insightful reports on findings to key stakeholders, driving improvements in digital trust and safety.
• Stay abreast of the latest developments in digital threats and safety measures to proactively mitigate risks.
• Engage with users to foster awareness and understanding of digital safety best practices.

Requirements

Octopus by RTG is hiring for a partner organization in KSA a Technical Business Analyst.

We're seeking a motivated and detail-oriented Technical Business Analyst with experience working across internal core applications such as CMS (Content Management Systems), ERP (Enterprise Resource Planning), and Data Projects. The ideal candidate will serve as the bridge between business stakeholders and technical teams, ensuring that technology solutions meet business needs, enhance operational efficiency, and support data-driven decision-making.

Key Activities

Requirements Gathering:

• Collaborate with business stakeholders to gather, define, and validate business requirements for enhancements, integrations, or new functionalities across multiple enterprise systems.

• Analyze current business processes, workflows, and system capabilities to identify gaps, inefficiencies, and improvement opportunities.

• Translate business needs into clear, detailed functional specifications, user stories, and acceptance criteria for technical teams.

Solution Design Support:

Mercier Consultancy MD is on the lookout for a meticulous Czech Speaking Digital Trust and Safety Analyst to join our dedicated team. This role is critical for ensuring that our online platforms remain safe and trustworthy for users. As a Digital Trust and Safety Analyst, you will be responsible for monitoring, analyzing, and responding to potential safety and security issues related to our digital services.

Key Responsibilities

• Monitor user-generated content and interactions on our platforms to identify potential risks and violations of community guidelines.
• Conduct thorough investigations into reported incidents, analyzing data to determine the appropriate actions necessary.
• Collaborate with technical and security teams to develop and implement policies and procedures that enhance digital safety.
• Develop reports and insights based on findings to inform stakeholders and improve overall platform safety.
• Stay updated on emerging threats and digital safety trends to proactively address potential vulnerabilities.
• Engage with users and stakeholders to educate them about best practices in digital safety and security.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Lithuanian Speaking Customer Service Representatives in the Social Media industry. This is an exciting opportunity for individuals who are passionate about digital communication and social media platforms. In this role, you will support users by addressing their inquiries and providing solutions in Lithuanian, ensuring a positive experience across our social media channels.

Key Responsibilities

• Manage customer inquiries regarding social media platform features, policies, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist users with account settings, privacy concerns, and content management.
• Provide timely updates on platform changes, trends, and new features.
• Resolve user complaints and issues with a focus on delivering exceptional customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve user experience and address issues.
• Stay informed about the latest social media developments and best practices to provide relevant guidance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Norwegian Speaking Customer Service Representatives in the fast-paced Social Media industry. This role is ideal for individuals who are enthusiastic about social media and are dedicated to providing exceptional service to users navigating our platforms. As a part of our team, you will assist customers in addressing their inquiries, enhancing their social media experience, and resolving any issues they may encounter.

Key Responsibilities

• Manage customer inquiries related to social media platform features, account management, and community guidelines via phone, email, and chat in Norwegian.
• Provide assistance with account setup, content management, and privacy settings.
• Resolve customer issues related to platform usage and troubleshooting technical problems.
• Document customer interactions accurately to improve service quality and user experience.
• Collaborate with product and technical teams to ensure timely resolution of customer issues.
• Stay updated on social media trends and platform changes to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovak Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will engage with clients in Slovak, providing support and ensuring they have a positive experience while using our services.

Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and content management via phone, email, and chat in Slovak.
• Assist users with account setup, privacy settings, and troubleshooting issues.
• Provide information and guidance on platform policies, community guidelines, and best practices.
• Resolve user complaints and technical issues effectively to maintain high customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve user experience and address feedback.
• Stay informed about social media trends and platform updates to assist users effectively.

Requirements

Mercier Consultancy MD is excited to announce a position for Dutch Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media and enjoy helping users navigate their experiences online. As a representative, you will provide outstanding support to our users in Dutch, addressing inquiries, troubleshooting issues, and enhancing overall user engagement.

Key Responsibilities

• Handle inquiries related to social media platform features, account management, and content guidelines via phone, email, and live chat in Dutch.
• Assist users in resolving account-related issues, including login problems and content management.
• Provide guidance on best practices, community standards, and safety features.
• Document customer interactions accurately and ensure prompt follow-up on unresolved issues.
• Collaborate with internal teams to relay user feedback and enhance platform usability.
• Stay updated on social media trends and policies to provide relevant assistance.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Web Editor/Creator Content Editor to coordinate the digital content of the portal.

Responsibilities:

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Web Content Creator to provide editorial input to the portal.

Responsibilities: