Imagine finishing your workday and heading straight to the beach.

Or starting your morning with a coffee on your balcony overlooking the Mediterranean.

With this opportunity, you can build an international career while enjoying the lifestyle Greece is famous for.

Our client is looking for Italian-speaking Tech Support Advisors to join a global support team assisting users of one of the world's most recognised technology brands. The role is fully remote within Greece, giving you the freedom to work from home while enjoying everything this incredible country has to offer.

Whether you prefer the energy of Athens, the relaxed pace of Crete, the charm of Thessaloniki, or life on one of Greece's beautiful islands, you'll have the flexibility to create a lifestyle that works for you.

What you'll be doing

As part of the technical support team, you'll help customers get the most out of their devices and services.

Your responsibilities will include:

Are you ready to make the digital world a safer place? Mercier Consultancy MD is excited to invite applications for the role of Danish Speaking Digital Trust and Safety Analyst for Social Media based in beautiful Sofia, Bulgaria! In this engaging position, you'll be at the forefront of ensuring a secure online environment on our social media platforms while collaborating with a passionate team dedicated to user safety.

What You'll Do

• Monitor user content and interactions across social media channels to identify and address safety violations enthusiastically.
• Dive into investigations of reported incidents, using your analytical skills to assess situations accurately and make informed recommendations.
• Collaborate creatively with our teams to enhance and implement safety policies that resonate with our community values.
• Prepare detailed and insightful reports that provide valuable information to enhance our strategic approach to digital safety.
• Stay engaged with the latest trends in social media safety, ensuring our protocols are cutting-edge and effective.
• Empower users by educating them on best practices for safe online interactions, fostering an informed and active community.

Requirements

• Maintaining the office front desk and receiving calls on the front desk
• Database Management – Maintain all the leads in excel format
• Use scripts provided to inform the clients about product’s features and present their benefits.
• Calling leads generated from Events, Digital campaigns, Direct calls, showrooms etc.
• Segregating the leads
• Assigning the filtered leads to the sales team
• Follow up on the leads with the sales team
• Preparing a report on the salient leads and achievements
• Attending to customer grievances and passing it on to the technical team
• Answering incoming calls from prospective customers
• Maintaining the inventory of the marketing material
• Take up the role of a showroom consultant once the showroom is in place

Requirements

• Politeness
• Organization
• Good communication
• Flexibility
• Consistency
• Willingness

• Ability to communicate and think analytically
• Ability to perform under pressure
• A systematic and tactical way of working
• Responsibility and effectiveness in lead-capturing