Are you ready to make the digital world a safer place? Mercier Consultancy MD is excited to invite applications for the role of Danish Speaking Digital Trust and Safety Analyst for Social Media based in beautiful Sofia, Bulgaria! In this engaging position, you'll be at the forefront of ensuring a secure online environment on our social media platforms while collaborating with a passionate team dedicated to user safety.

What You'll Do

• Monitor user content and interactions across social media channels to identify and address safety violations enthusiastically.
• Dive into investigations of reported incidents, using your analytical skills to assess situations accurately and make informed recommendations.
• Collaborate creatively with our teams to enhance and implement safety policies that resonate with our community values.
• Prepare detailed and insightful reports that provide valuable information to enhance our strategic approach to digital safety.
• Stay engaged with the latest trends in social media safety, ensuring our protocols are cutting-edge and effective.
• Empower users by educating them on best practices for safe online interactions, fostering an informed and active community.

Requirements

• Maintaining the office front desk and receiving calls on the front desk
• Database Management – Maintain all the leads in excel format
• Use scripts provided to inform the clients about product’s features and present their benefits.
• Calling leads generated from Events, Digital campaigns, Direct calls, showrooms etc.
• Segregating the leads
• Assigning the filtered leads to the sales team
• Follow up on the leads with the sales team
• Preparing a report on the salient leads and achievements
• Attending to customer grievances and passing it on to the technical team
• Answering incoming calls from prospective customers
• Maintaining the inventory of the marketing material
• Take up the role of a showroom consultant once the showroom is in place

Requirements

• Politeness
• Organization
• Good communication
• Flexibility
• Consistency
• Willingness

• Ability to communicate and think analytically
• Ability to perform under pressure
• A systematic and tactical way of working
• Responsibility and effectiveness in lead-capturing