consultancy

Italian Speaking Customer Service Agent For American Multinational

posted by: spj_bot

Mercier Consultancy MD is looking for an Italian Speaking Customer Service Agent to join a dynamic team at a renowned American multinational company. In this role, you will provide critical support to Italian-speaking customers, ensuring their needs are met with utmost professionalism and care, while representing a brand known for its excellence and innovation.


Responsibilities

  • Provide assistance to Italian-speaking customers through phone, email, and chat regarding inquiries about products and services.
  • Deliver detailed product information, support order placements, and assist with account-related issues.
  • Handle customer complaints with grace and empathy, striving to resolve issues effectively and ensure customer satisfaction.
  • Document customer interactions in the CRM system accurately for follow-up and quality assurance.
  • Collaborate with team members and other departments to improve service delivery and streamline processes.
  • Keep up-to-date with product knowledge, company updates, and industry trends to provide informed assistance.

Requirements

Job Skills

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German Speaking Sales Expert - 2000 Euro Gross Per Month - Paid Relocation

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for a German Speaking Sales Expert, offering a gross salary of 2000 Euro per month along with paid relocation support. This is an excellent opportunity for driven sales professionals who are fluent in German and ready to make a significant impact in our team. As a Sales Expert, you will be responsible for developing relationships with clients, driving sales initiatives, and contributing to our growth in the German-speaking market.


Key Responsibilities

  • Engage with potential clients through various outreach strategies to promote our services in German-speaking markets.
  • Build and maintain strong relationships with existing and prospective clients to maximize sales opportunities.
  • Conduct presentations and product demonstrations tailored to meet client needs.
  • Manage the entire sales cycle from prospecting to closing deals, ensuring a smooth and efficient process.
  • Collaborate with marketing and product teams to enhance offerings and address customer feedback.
  • Document all sales activities and customer interactions in our CRM system for accurate reporting and analysis.
  • Consistently meet or exceed sales targets and key performance indicators.

Requirements

Job Skills

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French Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and possess a keen interest in transportation solutions, this role is ideal for you. You will be instrumental in assisting customers with their transportation needs while delivering exceptional service in French.


Key Responsibilities

  • Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in French.
  • Provide information on shipping options, expected delivery times, and service regulations.
  • Assist customers with booking processes, changes, and cancellations of services.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction.
  • Keep accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with operational teams to provide real-time information to customers.
  • Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients in navigating their telecommunications needs while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in French.
  • Assist customers with account setup, billing inquiries, and service modifications.
  • Provide accurate and timely information regarding product features, promotions, and service availability.
  • Resolve customer complaints and technical issues efficiently to ensure satisfaction.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Collaborate with internal teams to enhance service delivery and customer experience.
  • Stay updated on new products, services, and industry trends to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Social Media industry. If you're passionate about technology and social media, this role is tailored for you. You will engage directly with users to address their inquiries, provide support, and enhance their overall experience with our social media services, all while communicating effectively in French.


Key Responsibilities

  • Respond to customer inquiries related to social media platforms, accounts, and features via phone, email, and chat in French.
  • Assist users with account setups, troubleshooting access issues, and navigating platform features.
  • Provide guidance on best practices, community guidelines, and support queries.
  • Resolve user complaints and escalate issues as necessary to ensure high levels of satisfaction.
  • Document all customer interactions accurately in the CRM system for continuity and reference.
  • Collaborate with internal teams to ensure seamless service delivery and address user concerns effectively.
  • Stay informed about the latest trends in social media to provide relevant and up-to-date information to users.

Requirements

Job Skills

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French Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the retail industry. This role is tailored for individuals who are passionate about customer service and love engaging with clients. As a key member of our team, you will assist customers with their inquiries about products, services, and promotions, ensuring a top-notch experience while communicating in French.


Key Responsibilities

  • Respond to customer inquiries regarding retail products, orders, and services through phone, email, and live chat in French.
  • Provide detailed information about product availability, pricing, and ongoing promotions.
  • Assist customers with the order process, including returns, exchanges, and special requests.
  • Resolve customer complaints and issues with a focus on achieving customer satisfaction.
  • Accurately documentcustomer interactions and maintain records in the CRM system.
  • Collaborate with other departments to improve customer experience and streamline operations.
  • Stay informed about retail trends and product knowledge to enhance customer interactions.

Requirements

Job Skills

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French Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for French Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to provide exceptional service, this role is for you. You'll be engaging with customers to help them understand renewable energy solutions while ensuring a seamless experience in French.


Key Responsibilities

  • Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French.
  • Educate customers on energy efficiency programs, benefits of renewable energy options, and how to make informed choices.
  • Assist customers with account management, service inquiries, and troubleshooting any issues.
  • Document all customer interactions accurately per regulatory compliance in our CRM system.
  • Collaborate with technical teams to resolve issues and enhance the overall customer experience.
  • Stay informed on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for French Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about real estate and dedicated to providing top-notch customer service. As a representative, you will assist clients with their inquiries regarding property listings, transactions, and services, all while communicating effectively in French.


Key Responsibilities

  • Handle customer inquiries related to real estate listings, property values, and sale processes via phone, email, and chat in French.
  • Provide detailed information about available properties, including pricing, features, and neighborhood insights.
  • Assist clients with scheduling property viewings, submitting offers, and navigating the buying or renting process.
  • Resolve any customer complaints or issues promptly and efficiently.
  • Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
  • Collaborate with real estate agents and other team members to streamline customer interactions.
  • Stay informed on market trends and property listings to provide accurate and helpful information to clients.

Requirements

Job Skills

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French Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional service. As a customer service representative, you will assist clients with their inquiries and concerns regarding pharmaceutical products and services, ensuring they receive accurate and timely information in French.


Key Responsibilities

  • Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in French.
  • Provide information on medication details, side effects, dosage, and product availability.
  • Assist healthcare professionals and customers with order management, billing details, and service inquiries.
  • Resolve customer complaints and questions efficiently while ensuring high levels of satisfaction.
  • Document all customer interactions accurately in the CRM system for compliance and quality control.
  • Collaborate with internal teams to ensure prompt resolution of customer issues and enhance service delivery.
  • Stay updated on industry regulations, product knowledge, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and are eager to assist customers in navigating their services. As a customer service representative, you will engage with clients in French, providing exceptional support and ensuring a memorable experience.


Key Responsibilities

  • Respond to customer inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in French.
  • Assist customers with account management, including modifications to subscriptions and addressing service issues.
  • Provide detailed information about new releases, services, promotions, and features available in the media and entertainment sector.
  • Efficiently resolve customer complaints to ensure complete satisfaction.
  • Document customer interactions meticulously for future reference and follow-up.
  • Collaborate with internal teams to improve service delivery and fulfill customer needs.
  • Keep abreast of the latest industry trends and company offerings to provide up-to-date information to customers.

Requirements

Job Skills

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