Italian Speaking Customer Service Agent For American Multinational
posted by: spj_bot
Mercier Consultancy MD is looking for an Italian Speaking Customer Service Agent to join a dynamic team at a renowned American multinational company. In this role, you will provide critical support to Italian-speaking customers, ensuring their needs are met with utmost professionalism and care, while representing a brand known for its excellence and innovation.
Responsibilities
- Provide assistance to Italian-speaking customers through phone, email, and chat regarding inquiries about products and services.
- Deliver detailed product information, support order placements, and assist with account-related issues.
- Handle customer complaints with grace and empathy, striving to resolve issues effectively and ensure customer satisfaction.
- Document customer interactions in the CRM system accurately for follow-up and quality assurance.
- Collaborate with team members and other departments to improve service delivery and streamline processes.
- Keep up-to-date with product knowledge, company updates, and industry trends to provide informed assistance.
Requirements