Mercier Consultancy MD is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative for an international company, with paid relocation to Bulgaria. This position is ideal for motivated individuals looking to advance their careers in a vibrant and multicultural environment while enjoying the benefits of living in a beautiful country.

Key Responsibilities

• Deliver exceptional customer service support to Dutch-speaking clients via phone, email, and chat.
• Address customer inquiries regarding products, services, and account-related issues in a timely and professional manner.
• Troubleshoot and resolve customer complaints with empathy and a focus on providing effective solutions.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members and other departments to enhance service delivery and overall customer satisfaction.
• Stay up to date with product knowledge, company policies, and industry developments to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an incredible opportunity for a Dutch-language Appointment Planner, with paid relocation to beautiful Bulgaria. This role is perfect for enthusiastic individuals seeking to enhance their career while exploring a new country. As an Appointment Planner, your primary responsibility will be to connect with potential clients, build relationships, and schedule appointments for our team. 🌍

Key Responsibilities

• Engage with Dutch-speaking prospects through various communication channels to identify potential leads.
• Effectively present the value of our services and arrange appointments for the sales team.
• Conduct follow-up communications with leads to nurture relationships and confirm appointments.
• Keep accurate records of outreach efforts and scheduled appointments within our CRM system.
• Work closely with the sales team to ensure a seamless transition for appointments and follow-up activities.
• Provide insights and feedback on lead quality and appointment scheduling processes to improve efficiency.
• Stay updated on industry trends and product knowledge to engage prospects effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and policies promptly and accurately.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain thorough documentation of customer interactions and feedback in our CRM system.
• Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
• Stay updated on product knowledge, services, and industry trends to provide the best possible support.

Requirements

Mercier Consultancy MD is seeking a skilled Content Moderator fluent in Polish, Czech, or Slovak, alongside English, to join our team in Sofia, Bulgaria! This role includes a paid relocation package, making it an ideal opportunity for individuals looking to embrace a new cultural experience while playing a critical role in maintaining a safe online community. In this position, you will be responsible for moderating user-generated content to ensure it adheres to community standards and guidelines.

Key Responsibilities

• Moderate and evaluate online content in Polish, Czech, or Slovak, as well as English, to ensure compliance with community guidelines.
• Classify and assess content according to established moderation policies.
• Identify and report inappropriate content or policy violations to the necessary teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Collaborate with colleagues to enhance content moderation processes.
• Remain up-to-date on company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is excited to present a remarkable opportunity to kickstart your technical career with Proximus, including a paid relocation package. This position is ideal for motivated individuals looking to advance their technical skills in a dynamic and innovative environment. As part of the Proximus team, you'll be at the forefront of cutting-edge technology and customer service, helping to shape the future of telecommunications.

Key Responsibilities

• Engage in comprehensive training programs to develop technical knowledge and skills relevant to the telecommunications sector.
• Support and assist customers with technical inquiries and troubleshooting to enhance their experience.
• Collaborate with experienced professionals and participate in projects that drive service improvements and operational excellence.
• Document and report on technical issues, contributing to ongoing improvement initiatives.
• Stay informed on the latest technologies, products, and services offered by Proximus to provide informed support.

Requirements

Start your career as an Inbound Sales Advisor with Mercier Consultancy MD! We are offering an exciting opportunity for enthusiastic individuals to join our team. If you are looking to kickstart your sales career and are open to relocation, we will cover your moving expenses! As an Inbound Sales Advisor, you will be the first point of contact for our clients, assisting them in identifying their needs and providing them with the best solutions.

Key Responsibilities

• Respond to inbound inquiries from potential customers, understanding their requirements and providing tailored solutions.
• Engage with customers via phone, email, and chat, ensuring a high level of service throughout the interaction.
• Convert inquiries into sales by effectively communicating the benefits of our services.
• Maintain accurate records of customer interactions and sales in our CRM system.
• Collaborate with team members to share insights and contribute to sales strategies.
• Continuously improve product knowledge to better assist customers and support sales efforts.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Slovak Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to enhance their career in a vibrant environment while providing exceptional customer service to Slovak-speaking clients.

Responsibilities

• Assist Slovak-speaking customers through various communication channels including phone, email, and chat.
• Address inquiries related to products and services, providing clear and accurate information.
• Resolve customer complaints swiftly and effectively, ensuring a high level of customer satisfaction.
• Maintain customer interaction records in the CRM system to facilitate follow-ups and improve service quality.
• Collaborate with team members to enhance the overall customer experience.
• Stay informed about company products, promotions, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with fully paid relocation provided. This exciting opportunity allows you to immerse yourself in a vibrant environment while offering exceptional customer support to Polish-speaking clients. Your role will be pivotal in ensuring customer satisfaction and fostering long-lasting relationships.

Responsibilities

• Serve Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide comprehensive information, assist with order management, and help resolve customer issues promptly.
• Troubleshoot problems and complaints with a focus on effective resolution and customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with team members to enhance service delivery and improve customer experience.
• Stay updated on company policies, product offerings, and promotions to inform clients accurately.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity to work remotely for Eneco in Bulgaria! This position invites energetic individuals to explore, experience, and contribute to a leading energy company while enjoying the perks of a paid relocation. Joining Eneco means being part of a forward-thinking organization dedicated to sustainability and innovative energy solutions.

Het salaris voor deze functie ligt tussen € 1.675 en € 1.804 bruto per maand.

Key Responsibilities

• Provide exceptional customer service to Eneco clients, assisting them with inquiries related to energy services and products.
• Engage with customers through various communication channels, ensuring their concerns and questions are addressed promptly.
• Collaborate with team members to share knowledge and improve service delivery and customer experience.
• Document interactions accurately in the company's CRM system to maintain quality standards.
• Stay informed about Eneco's product offerings, promotions, and industry changes to provide up-to-date information to customers.
• Participate in training sessions and workshops to enhance your skills and knowledge in the energy sector.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Agent to join our team in Bulgaria, with fully paid relocation provided. This role allows you to immerse yourself in a vibrant new culture while delivering exceptional customer support to our Norwegian-speaking clientele.

Responsibilities

• Provide support to Norwegian-speaking customers via phone, email, and chat, addressing inquiries related to products and services.
• Ensure clear communication, delivering detailed information and resolving customer issues with a friendly and professional demeanor.
• Document all customer interactions accurately within the CRM system for quality assurance and future reference.
• Collaborate with team members and internal departments to facilitate efficient problem resolution and enhance customer satisfaction.
• Stay informed about product offerings, promotions, and company policies to assist customers effectively.
• Participate in training and development opportunities to enhance your service capabilities and product knowledge.

Requirements