We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team!

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:

• Provide technical support to end users  via calls, ticketing system and emails
• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).
• Install and configure software applications
• Monitor and manage local network  connections (lan,switches,wifi)
• Perform routine diagnostic checks
• Ensure all requests are documented, tracked and resolved in a timely manner

• Contribute to knowledge base articles and support documentation
• Create and update user manuals

• Collaborate with other IT departments to improve systems, tools and processes
• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

Your profile:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

About us

Navarino Group is an innovative global technology group of companies with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for a diligent and committed Electronic Engineer to join us as in the role of Senior Service Engineer and to be part of our growing team. In this role, you will be responsible for installations, repairs and maintaining Bridge Radio Navigation and Safety equipment on board of shipping vessels as well as providing a five-star customer service. This role has both regional and abroad travel. 

Requirements

·         University degree; preferred in Electronic Engineering

·         Excellent technical skills with 5 years’ experience in Electronic Engineering

·         Analytical skills, problem solving and troubleshooting.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

To act as one of the main interfaces between customers and various Navarino departments, in conjunction with 3 other internal interfaces- Account Managers, Project Managers and Aftersales Support. The overall goal is to simplify customer’s communication with Navarino, faster response times, optimizing order executions and creating more efficient internal communication.

Position: Microsoft Dynamics 365 Finance and Operations Managed Services Consultant
Location: India (Remote)
Type: Full-time

Department: Managed Service

Overview

We are seeking a highly skilled Microsoft Dynamics 365 Finance and Operations Managed Services Managing Consultant to join our team. The ideal candidate will have extensive experience in implementing, managing, and optimizing Microsoft Dynamics 365 Finance and Operations solutions. This role involves working closely with clients to enhance their business processes, provide expert guidance, and ensure the smooth operation of their ERP systems.

Key Responsibilities:

• Managed Services Support:

Provide ongoing support, maintenance, and optimization of D365 FO systems within a managed services agreement. 

Join us as a Senior Dynamics 365 Power Platform Developer!

As a Senior Dynamics 365 Power Platform Developer, you'll chart your own career and personal growth path with the backing of our organization. Collaborating closely with clients, you'll make a tangible impact while immersing yourself in the cutting-edge world of business consultancy and process optimization, empowered by the latest Microsoft solutions.

Responsibilities