Mercier Consultancy MD is thrilled to offer an opportunity for Swedish Speaking Customer Service Representatives to join an automotive company in the beautiful location of Greece. This role is perfect for individuals who are passionate about the automotive industry and eager to provide excellent customer service while experiencing the vibrant lifestyle in Greece. As part of our customer service team, you will assist customers in Swedish, providing them with the necessary support and information related to automotive products and services.

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and technical support via phone, email, and live chat in Swedish.
• Provide comprehensive information about vehicle specifications, pricing, and maintenance services.
• Assist customers with booking service appointments and resolving any issues or complaints promptly.
• Document all customer interactions accurately in our CRM system to ensure follow-up and accountability.
• Work collaboratively with internal teams to enhance the customer experience and ensure effective service delivery.
• Stay informed about automotive trends, company products, and promotions to offer valuable insights to customers.

Requirements

Mercier Consultancy MD is seeking a Dutch Speaking Technical Support Agent to work remotely from Greece, offering a competitive salary of 1722 Euro per month. This position is perfect for individuals who are enthusiastic about technology and customer service, and who are looking to make a difference by helping our Dutch-speaking clients navigate technical challenges related to our products.

Key Responsibilities

• Provide high-quality technical support to Dutch-speaking customers via telephone, email, and live chat.
• Diagnose and resolve technical issues efficiently and effectively.
• Guide customers through solutions with clear and concise instructions.
• Accurately document customer issues and solutions within our support system.
• Collaborate with the product and engineering teams to escalate complex technical issues when necessary.
• Keep up-to-date with product changes and developments to continuously improve the support experience.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Outbound Sales Agent for Eneco! This remote position based in Greece offers an exciting opportunity to work with one of the leading energy companies in the Netherlands. In this role, you will engage with potential customers to promote Eneco's services and solutions, helping them transition to sustainable energy options.

Key Responsibilities

• Make outbound calls to Dutch-speaking prospects to inform them about Eneco’s products and services.
• Utilize persuasive communication skills to effectively sell energy solutions and convert leads into loyal customers.
• Achieve quarterly sales targets by consistently following up on leads and managing the sales cycle.
• Maintain an accurate record of customer interactions and sales activity using our CRM system.
• Work collaboratively with the marketing team to refine outreach strategies and enhance lead generation efforts.
• Deliver exceptional customer service to ensure client satisfaction while addressing inquiries and resolving issues as needed.
• Stay informed about Eneco’s offerings and industry trends to effectively communicate value propositions to potential clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Dutch Speaking Customer Service Representatives for Eneco, a leading energy company, available for remote work in Greece. This role is perfect for individuals who are enthusiastic about energy services and passionate about providing excellent customer support. As a customer service representative, you will assist Dutch-speaking customers with their inquiries related to energy products and services.

Key Responsibilities

• Manage customer inquiries in Dutch regarding energy services, billing, and account management via phone, email, and chat.
• Provide accurate information on Eneco's products, services, and energy-saving tips.
• Assist customers with account setup, changes, and troubleshooting any issues they may encounter.
• Resolve customer complaints and concerns efficiently to ensure a positive customer experience.
• Document all interactions accurately in the CRM system for follow-up and improvement purposes.
• Stay informed about new products and industry trends to provide customers with relevant information.
• Collaborate with internal teams to enhance overall customer satisfaction and service efficiency.

Requirements

Mercier Consultancy MD is excited to offer a position for a Content Moderator fluent in Spanish to work in beautiful Greece! This role provides a fantastic opportunity to immerse yourself in a rich cultural setting while contributing to a secure online community. As a Content Moderator, you will be responsible for reviewing and managing user-generated content in Spanish, ensuring it complies with our community guidelines and standards.

Key Responsibilities

• Evaluate and moderate user-generated content in Spanish to ensure compliance with community standards.
• Accurately classify content based on established policies and moderation guidelines.
• Identify and report inappropriate content or policy violations to the appropriate teams.
• Provide feedback on content trends and user interactions to support moderation strategies.
• Collaborate with team members to enhance content moderation processes and efficiency.
• Stay updated on company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a Content Moderator fluent in German to work in the beautiful country of Greece! This position includes a fully paid relocation package, allowing you to immerse yourself in a rich cultural experience while contributing to a safer online environment. As a Content Moderator, you will review and manage user-generated content to ensure it adheres to community standards, ensuring a positive experience for our German-speaking users.

Key Responsibilities

• Evaluate and moderate user-generated content in German to ensure compliance with community guidelines.
• Classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide insights on content trends and user interactions to refine moderation strategies.
• Collaborate effectively with team members to enhance content moderation processes.
• Stay informed about company policies related to content moderation and community engagement.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Create and execute manual test cases based on functional specifications
• Build and maintain test plans in Zephyr (JIRA)
• Identify, log, and track defects in JIRA; verify fixes and perform retesting
• Validate user stories against acceptance criteria
• Collaborate closely with Product and Development teams using a Shift-Left approach
• Participate in daily stand-ups and sprint ceremonies
• Support test automation efforts and contribute to CI/CD pipelines
• Perform smoke, regression, and production testing

What you need to succeed in this role: