The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.

The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.

The main purpose of the Sales Development Representative (SDR) is to generate and qualify outbound sales opportunities by initiating high-level, personalized outreach to prospective clients.

As an SDR at Hustler Marketing, you will be responsible for building the top of the sales funnel from scratch through outbound prospecting efforts. This includes conducting in-depth research, crafting highly personalized outreach messages, and booking discovery meetings with qualified prospects.

Unlike a Business Development Representative (BDR) role, this position focuses exclusively on outbound activity. You will not rely on Marketing Qualified Leads (MQLs), but instead will proactively identify, research, and initiate conversations with potential clients.

The SDR will report directly to the Sales Department Lead and collaborate closely with the Sales and Service Departments to ensure a smooth transition from prospecting to discovery and closing.

About the Role:

Mission statement:

The primary mission of our Sales Development Representative is to consistently generate high-quality discovery meetings through strategic outbound prospecting, high-level personalization, and effective communication.

Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team for Booking.com, one of the world's leading travel and booking platforms. This role allows you to work in beautiful Greece while providing exceptional support to German-speaking customers booking their travel experiences.

Responsibilities

• Assist German-speaking customers through phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
• Provide detailed information about accommodations, travel policies, and ensure a seamless booking process.
• Resolve customer issues and complaints professionally, striving for high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain service quality.
• Collaborate with team members and internal departments to ensure customer needs are met effectively.
• Stay informed about current promotions, travel trends, and platform updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Customer Service Agent for Booking.com, one of the world's leading travel platforms. This role provides the opportunity to work in the picturesque setting of Greece, where you will assist Dutch-speaking customers with their travel inquiries and bookings, ensuring a stellar experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat, addressing inquiries related to bookings, accommodations, and travel plans.
• Provide information on travel destinations, explain policies, and guide customers through the booking process.
• Resolve customer issues and complaints promptly and professionally to ensure high levels of satisfaction.
• Document all interactions accurately in the CRM system to maintain communication and track customer feedback.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about current promotions, travel trends, and destination highlights to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Croatian Speaking Customer Service Agent to join our team, supporting the renowned platform Booking.com while working in beautiful Greece. In this role, you will be responsible for providing excellent support to Croatian-speaking customers, assisting them with their travel inquiries and ensuring a seamless booking experience.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing all inquiries related to bookings and travel services.
• Provide detailed information about accommodation options, booking processes, and travel policies.
• Resolve customer complaints efficiently and ensure a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Collaborate with team members to enhance service delivery and share best practices.
• Stay updated on current promotions, travel trends, and company policies to advise customers effectively.

Requirements

Bereit, deine Karriere ins Ausland zu verlagern und wertvolle internationale Erfahrung zu sammeln – und das unter der griechischen Sonne?

Werde Teil des Booking.com Teams in Griechenland und unterstütze Reisende dabei, ihre Traumreisen zu planen – während du gleichzeitig deine eigene internationale Laufbahn aufbaust.

Ob du deine Sprachkenntnisse in einem multikulturellen Umfeld stärken, in einem globalen Unternehmen wachsen oder einfach einen Neustart in einem neuen Land wagen möchtest – diese Rolle bietet dir die perfekte Mischung aus Lifestyle, Entwicklung und Stabilität.

Was du tun wirst

Als Customer Support Specialist unterstützt du deutschsprachige Booking.com‑Nutzer:innen bei allem – von einfachen Fragen bis hin zu kompletten Reiseplanungen. Deine Arbeit sorgt dafür, dass Reisende sich sicher, gut informiert und inspiriert fühlen.

Deine täglichen Aufgaben umfassen:

• Bearbeitung eingehender Anrufe, Nachrichten und E-Mails von Booking.com‑Nutzer:innen
• Verwaltung von Reservierungen, Sonderwünschen, Änderungen und Beschwerden
• Recherche von Reiseoptionen basierend auf Kundenbedürfnissen
• Anpassung von Buchungen nach Kundenwunsch
• Bearbeitung von Zahlungen, Stornierungen und Änderungen

Requirements

Our client is a world leader in contact Centre services provider and you will work with the Booking.com Customer Service team in Greece, helping Booking.com customers.

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to help Dutch-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and live chat.
• Assist customers with the booking process, including modifications and cancellations to their reservations.
• Troubleshoot and resolve any issues related to bookings to ensure customer satisfaction.
• Document all customer interactions and insights in the CRM system for quality assurance.
• Collaborate with other teams to ensure swift resolutions to complex customer issues.
• Stay informed about the company's services, policies, and promotions to provide accurate information to customers.

Requirements