Do you have a knack for marketing operations and a passion for e-commerce?

We are seeking a detail-oriented Ecommerce Admin & Operations Specialist to join the team in Warsaw. In this role, you will be responsible for overseeing various operational aspects of our e-commerce platform, ensuring that our processes run smoothly and efficiently. You will work closely with multiple departments to optimize the systems and enhance the overall experience.

Your Key Activities Will Include:

• Managing daily operations of our e-commerce platform, including inventory management;
• Perform portfolio and pricing management, and related tasks;
• Ensure marketing and ecommerce systems set-up, maintenance, troubleshooting (e.g. in Shopify);
• Test, integrate, audit ecommerce and other marketing tools in line with company strategy and goals;
• Ensure data maintenance in Excel, CSV and other data management tools;
• Analyze marketing operational performance and identify areas for improvement;
• Collaborate with the marketing team.

What You Need:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to help customers make informed decisions about their energy solutions, this position is ideal for you. You will assist customers with their inquiries related to renewable energy products and services, all while delivering outstanding service in Czech.

Key Responsibilities

• Manage customer inquiries regarding renewable energy options, programs, and services via phone, email, and chat in Czech.
• Educate customers on the benefits of renewable energy solutions and energy efficiency practices.
• Assist customers with account management, service inquiries, and troubleshooting.
• Keep detailed and accurate records of customer interactions in the CRM system.
• Collaborate with technical teams to quickly resolve customer issues and enhance satisfaction.
• Stay informed about industry trends and company offerings to provide relevant and accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals with a passion for media services and customer engagement. You will be responsible for providing outstanding support to clients, assisting them with their inquiries, and enhancing their overall experience in the dynamic world of media and entertainment.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
• Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
• Provide clear and detailed information about new releases, promotions, and service features.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company products to deliver the most relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech.

Key Responsibilities

• Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech.
• Assist users with troubleshooting issues, software installation, and product functionality.
• Provide clear and detailed information on product features, updates, and service offerings.
• Resolve technical issues promptly, ensuring a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with technical teams to provide detailed feedback and enhance service quality.
• Stay updated on IT industry trends and company products to deliver informed support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Czech Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to assist students and educators in maximizing their learning experiences. In this position, you will provide valuable support and guidance while communicating in Czech.

Key Responsibilities

• Manage customer inquiries related to educational programs, online courses, and e-learning platforms via phone, email, and chat in Czech.
• Provide information on course content, enrollment procedures, and platform navigation.
• Assist users with account management, including registration, troubleshooting, and payment inquiries.
• Resolve any issues or complaints promptly and professionally to ensure customer satisfaction.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with educational content teams to provide comprehensive support and resources to customers.
• Stay informed about industry trends and updates to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and biotechnology, and who excel at providing outstanding customer service. As a member of our team, you will assist clients with inquiries related to biotechnology products and services, ensuring they receive the support they need in Czech.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, services, and solutions via phone, email, and chat in Czech.
• Provide support to customers regarding product information, usage, and troubleshooting.
• Assist with order processing and follow up on delivery status.
• Resolve customer complaints and issues efficiently and professionally to ensure a high level of satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to improve service delivery and responsiveness.
• Stay informed about industry developments and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy connecting with users, this role is ideal for you. You will be responsible for assisting clients with their inquiries, troubleshooting issues, and enhancing their experience on our platform, all while communicating effectively in Polish.

Key Responsibilities

• Provide exceptional customer service by managing inquiries related to social media platforms, user accounts, and features via phone, email, and chat in Polish.
• Assist users with account setup, password recovery, and security inquiries.
• Offer support in navigating platform features, community guidelines, and troubleshooting common issues.
• Resolve user complaints and concerns efficiently and professionally to ensure satisfaction.
• Document all customer interactions accurately within the CRM system for follow-up and quality assurance.
• Collaborate with internal teams to enhance service delivery and address user feedback.
• Stay informed about platform updates, trends in social media, and best practices to provide relevant advice to users.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. If you have a strong commitment to customer satisfaction and a passion for sustainable energy solutions, this role is tailor-made for you. As a customer service representative, you will assist customers in understanding renewable energy options while providing outstanding support in Polish.

Key Responsibilities

• Address customer inquiries related to renewable energy products, programs, and services via phone, email, and live chat in Polish.
• Educate customers on energy efficiency initiatives and the benefits of renewable energy solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system while adhering to regulatory standards.
• Collaborate with technical experts to resolve customer concerns and enhance their experience.
• Stay informed about industry trends, company offerings, and customer preferences to provide relevant and accurate information.

Requirements

Mercier Consultancy MD is excited to provide an opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainable solutions and dedicated to providing excellent customer service. As a customer service representative, you will assist customers in navigating renewable energy options while communicating effectively in Polish.

Key Responsibilities

• Handle customer inquiries regarding renewable energy products, services, and programs via phone, email, and chat in Polish.
• Educate customers about energy efficiency, benefits of renewable energy, and available solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system, ensuring compliance with regulations.
• Collaborate with technical teams to resolve customer issues and enhance the overall experience.
• Stay updated on industry developments and company offerings to provide relevant information to customers.

Requirements