Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. You will serve as a vital point of contact for customers, assisting them with their telecommunications needs and ensuring a seamless experience.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, plans, and devices through phone, email, and chat in Swedish.
• Provide information on service features, billing inquiries, and account management.
• Assist customers with troubleshooting issues related to their telecommunications services.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical support and other internal teams to ensure timely resolution of customer issues.
• Stay up-to-date on the latest telecommunications products and services to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this role, you will engage with clients in Finnish, assisting them with their telecommunications needs and ensuring they have a positive experience.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, including account management, billing, and technical support via phone, email, and chat in Finnish.
• Assist customers with service inquiries, changes, and troubleshooting issues effectively.
• Provide accurate information about product offerings, promotions, and service plans.
• Resolve customer complaints and technical issues promptly, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and document all changes in the CRM system.
• Collaborate with technical and operational teams to enhance service delivery.
• Stay informed about new products, services, and industry trends to better assist customers.

Requirements

DSI is a sales enablement company that has an immediate career opportunity for a sales rock star to join our expanding team. This Account Manager plays a key role in supporting DIRECTV’s sales efforts in Lodging, Institutions (L&I), and Enterprise verticals.

As the DIRECTV L&I Account Manager, you will engage in every aspect of the sales cycle including front-end lead nurturing through to closing the deals. You will work cross-functionally with our sales and project leadership. Additionally, you will collaborate with the most exciting product vendors in the entertainment space to cultivate solutions to meet their needs.

DSI’s unique go-to-market strategy, cutting-edge proprietary systems, and family-oriented culture make this an outstanding opportunity for the right candidate.

This is an in-office position that will report to our Urbandale, Iowa location.

About DSI

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the telecommunications industry. This exciting role is perfect for individuals who are dedicated to providing exceptional customer support and are fluent in Portuguese. You will assist customers in navigating their telecommunications inquiries and ensure they have a positive experience with our services.

Key Responsibilities

• Respond to customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Portuguese.
• Provide assistance with service activation, account management, and troubleshooting technical issues.
• Educate customers on products, billing, and service upgrades.
• Address customer complaints and resolve issues efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical support teams to resolve customer issues effectively.
• Stay knowledgeable about new products and promotions to provide current information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for those who are passionate about technology and dedicated to providing exceptional support to customers. In this position, you will assist clients in navigating their telecommunications needs, ensuring they receive accurate information and assistance in Polish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, including plans, devices, and billing, via phone, email, and chat in Polish.
• Provide technical support and troubleshoot service-related issues for customers.
• Educate customers on product features and guide them in making informed decisions.
• Resolve complaints and issues promptly while ensuring high levels of customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on the latest telecommunications technologies and offerings.

Requirements

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and customer support. As a representative, you will assist customers in managing their telecommunications needs and ensure a high level of satisfaction while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications products and services via phone, email, and chat in Danish.
• Assist customers with account management, billing questions, and service modifications.
• Provide information about service plans, promotions, and technical support options.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document customer interactions accurately in the CRM system for reference and follow-up.
• Work collaboratively with internal teams to improve service delivery and address customer needs.
• Stay informed about new products, services, and industry developments to enhance customer support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the telecommunications industry. If you have a passion for technology and a commitment to providing excellent customer service, this role is perfect for you. As a customer service representative, you will assist clients with their inquiries and help ensure a positive experience, communicating effectively in Spanish.

Key Responsibilities

• Respond to customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Spanish.
• Assist customers with account management, including billing inquiries, service changes, and new installations.
• Provide accurate information regarding product features, current promotions, and service availability.
• Resolve customer complaints and technical issues promptly and professionally to enhance customer satisfaction.
• Document all customer interactions meticulously in the CRM system to ensure accurate records.
• Collaborate with internal departments to improve service delivery and customer engagement.
• Stay informed about the latest products, services, and industry trends to provide effective support and recommendations.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a representative, you will engage with clients in Italian, assisting them with their telecommunications inquiries and ensuring exceptional service throughout their experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Italian.
• Assist customers with account setups, billing questions, and service modifications.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay informed about new products, services, and telecommunications trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the telecommunications industry. This role offers an excellent opportunity for individuals who are enthusiastic about technology and dedicated to providing stellar customer support. As a key member of our customer service team, you will assist customers with inquiries about telecommunications products and services in German, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, product features, and billing issues via phone, email, and chat in German.
• Assist customers with service activation, troubleshooting, and account management.
• Provide clear information on plans, promotions, and service options available to customers.
• Resolve issues and complaints efficiently, maintaining a high level of customer satisfaction.
• Document customer interactions accurately within the CRM system for future reference.
• Collaborate with technical support teams to address and resolve service-related challenges.
• Keep updated on telecommunications industry developments and product knowledge to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for enthusiastic individuals who are dedicated to providing exceptional customer support and have a strong command of the French language. As a customer service representative, you will assist clients with their telecommunications inquiries, ensuring they receive effective and efficient service.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide information about service plans, pricing, and device features.
• Assist customers with troubleshooting technical issues and resolving complaints.
• Document customer interactions accurately and update account information in the CRM system.
• Collaborate with technical support teams to address complex inquiries.
• Stay informed about the latest telecommunications trends and product offerings to better assist customers.

Requirements