Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and customer support. As a representative, you will assist customers in managing their telecommunications needs and ensure a high level of satisfaction while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications products and services via phone, email, and chat in Danish.
• Assist customers with account management, billing questions, and service modifications.
• Provide information about service plans, promotions, and technical support options.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document customer interactions accurately in the CRM system for reference and follow-up.
• Work collaboratively with internal teams to improve service delivery and address customer needs.
• Stay informed about new products, services, and industry developments to enhance customer support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the telecommunications industry. If you have a passion for technology and a commitment to providing excellent customer service, this role is perfect for you. As a customer service representative, you will assist clients with their inquiries and help ensure a positive experience, communicating effectively in Spanish.

Key Responsibilities

• Respond to customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Spanish.
• Assist customers with account management, including billing inquiries, service changes, and new installations.
• Provide accurate information regarding product features, current promotions, and service availability.
• Resolve customer complaints and technical issues promptly and professionally to enhance customer satisfaction.
• Document all customer interactions meticulously in the CRM system to ensure accurate records.
• Collaborate with internal departments to improve service delivery and customer engagement.
• Stay informed about the latest products, services, and industry trends to provide effective support and recommendations.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a representative, you will engage with clients in Italian, assisting them with their telecommunications inquiries and ensuring exceptional service throughout their experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Italian.
• Assist customers with account setups, billing questions, and service modifications.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay informed about new products, services, and telecommunications trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the telecommunications industry. This role offers an excellent opportunity for individuals who are enthusiastic about technology and dedicated to providing stellar customer support. As a key member of our customer service team, you will assist customers with inquiries about telecommunications products and services in German, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, product features, and billing issues via phone, email, and chat in German.
• Assist customers with service activation, troubleshooting, and account management.
• Provide clear information on plans, promotions, and service options available to customers.
• Resolve issues and complaints efficiently, maintaining a high level of customer satisfaction.
• Document customer interactions accurately within the CRM system for future reference.
• Collaborate with technical support teams to address and resolve service-related challenges.
• Keep updated on telecommunications industry developments and product knowledge to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for enthusiastic individuals who are dedicated to providing exceptional customer support and have a strong command of the French language. As a customer service representative, you will assist clients with their telecommunications inquiries, ensuring they receive effective and efficient service.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide information about service plans, pricing, and device features.
• Assist customers with troubleshooting technical issues and resolving complaints.
• Document customer interactions accurately and update account information in the CRM system.
• Collaborate with technical support teams to address complex inquiries.
• Stay informed about the latest telecommunications trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry! This role is perfect for individuals who are enthusiastic about technology and communication, and who possess a strong desire to provide excellent customer service. As part of our team, you will engage with customers in Italian to assist them with their telecommunications inquiries and support their experience with our products and services.

Key Responsibilities

• Manage customer inquiries related to telecom services, plans, and devices via phone, email, and live chat in Italian.
• Provide guidance on service activation, troubleshooting, and account management.
• Assist in resolving issues effectively, ensuring a positive customer experience.
• Maintain detailed documentation of customer interactions within the CRM system.
• Work closely with technical support teams to address and resolve service-related challenges.
• Stay current with telecom products and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to offer a fantastic opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are enthusiastic about technology and customer care. As a key member of our customer service team, you will assist French-speaking customers with their telecommunications inquiries, ensuring they receive timely and effective support.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide guidance on service activation, troubleshooting, and account management.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical support and other teams to enhance the overall customer experience.
• Keep up to date with industry changes and product knowledge to effectively assist customers.

Requirements

TELCOSERV S.A., part of the ADAPTIT Group, specializes in the installation, parameterization, and maintenance of telecom equipment and network and plays a key role in developing critical infrastructure across Greece.  

ADAPTIT Group, guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.  

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike. 

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the telecommunications industry. This opportunity is perfect for individuals passionate about technology and providing excellent customer service. In this role, you will assist customers in Spanish with their telecommunications inquiries, helping them access and understand the services offered.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, plans, and technical support via phone, email, and chat in Spanish.
• Provide assistance with service activation, billing issues, and troubleshooting technical problems.
• Help customers manage their accounts, including upgrades, changes to plans, and service cancellations.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Resolve customer complaints and escalate issues as necessary to ensure complete satisfaction.
• Maintain updated knowledge of telecommunications products and promotions available to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Portuguese Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who are enthusiastic about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will engage with clients in Portuguese, assisting them with their telecommunications needs and ensuring they receive the best possible experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Portuguese.
• Assist customers with account setup, billing inquiries, and service modifications.
• Provide timely and accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues effectively to ensure customer satisfaction.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance service delivery and overall customer experience.
• Stay updated on new products, services, and industry trends to better assist customers.

Requirements