Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Customer Experience Specialist, complete with paid relocation to the stunning landscape of Greece! In this dynamic role, you will be the bridge between our company and our Dutch-speaking clients, ensuring they receive top-notch support and engaging experiences. Your contributions will play a significant role in fostering client satisfaction and loyalty in a vibrant and culturally rich environment.

Key Responsibilities

• Act as the primary point of contact for Dutch-speaking clients, effectively managing inquiries and providing tailored assistance.
• Utilize various communication platforms (phone, email, chat) to engage with customers, resolving issues with efficiency and professionalism.
• Keep accurate records of client interactions in our CRM system to support follow-ups and service enhancements.
• Conduct regular check-ins to gauge client satisfaction and address potential challenges proactively.
• Collaborate with internal teams to continuously improve service offerings based on client feedback.
• Stay updated with product changes and market trends to provide clients with informed and accurate information.

Requirements

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

This is a bilingual, 6-month contract role responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies. You will also handle key administrative tasks to ensure the smooth operation of payment and collections processes.

What you'll do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

This is a bilingual, 6-month contract role responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies. You will also handle key administrative tasks to ensure the smooth operation of payment and collections processes.

What you'll do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

This is a 6-month contract role responsible for resolving outstanding accounts from existing customers, resolving billing problems, and reducing delinquencies. You will also handle key administrative tasks to ensure the smooth operation of payment and collections processes.

What you'll do: