Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Government & Public Sector industry. This role is ideal for individuals who are dedicated to public service and possess a strong desire to help others. As a customer service representative, you will assist citizens with their inquiries, providing them with vital information and support in Czech.

Key Responsibilities

• Respond to customer inquiries related to government services, programs, and policies via phone, email, and chat in Czech.
• Provide accurate information and guidance to customers concerning public services and regulations.
• Assist with application processes, documentation requirements, and service navigations.
• Resolve issues and complaints efficiently while ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and document outcomes in the CRM system.
• Collaborate with internal departments to facilitate service delivery and improve public interactions.
• Stay informed about changes in government regulations and public service offerings to provide relevant assistance.

Requirements

Location: Cape Town

Contract duration: Start with 6 months

Domain: Retail

Job Summary

Responsible for participating in the support, scoping and implementation of SAP UDF Solution.  Provide leadership in process analysis, process and system design, systems development, configuration, testing, implementation, and training to support the SAP functions of our Pick n Pay’s Supply Chain Planning Division

Duties & Responsibilities:

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a Service Coordinator to manage and oversee the day-to-day operations of our digital service portfolio. Acting as a central coordination point, this role ensures smooth service delivery, effective incident and problem management, and continuous improvement of operational processes. The Service Coordinator will also monitor service contracts and SLAs to maintain compliance and performance standards.

Responsibilities:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy helping users navigate their experiences, this role is perfect for you. You will be instrumental in delivering top-notch support, assisting clients with inquiries related to social media platforms, and ensuring a seamless user experience in Czech.

Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and functionalities via phone, email, and chat in Czech.
• Provide assistance with account setup, issues, and general inquiries about platform policies.
• Resolve user complaints and technical problems promptly, ensuring a positive experience.
• Document all interactions with customers accurately in the CRM system for reference.
• Collaborate with internal teams to improve service delivery based on customer feedback.
• Stay updated on social media trends and platform updates to provide accurate information and support.

Requirements

Mercier Consultancy MD is excited to offer a great opportunity for Czech Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and committed to providing exemplary customer support. In this role, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive accurate and helpful information in Czech.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and chat in Czech.
• Provide accurate information about medications, dosages, potential side effects, and usage instructions.
• Assist healthcare professionals and patients with order tracking, billing issues, and service inquiries.
• Resolve complaints and issues in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system to maintain thorough records.
• Collaborate with team members and other departments to enhance service delivery and address customer needs.
• Stay informed about industry regulations, new products, and service offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals with a passion for media services and customer engagement. You will be responsible for providing outstanding support to clients, assisting them with their inquiries, and enhancing their overall experience in the dynamic world of media and entertainment.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
• Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
• Provide clear and detailed information about new releases, promotions, and service features.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company products to deliver the most relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.

Key Responsibilities

• Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
• Provide accurate information regarding shipping options, delivery timelines, and service policies.
• Assist customers with order management, tracking shipments, and resolving issues.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
• Stay informed about industry trends and updates to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech.

Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech.
• Provide information on policy details, coverage options, and premium rates.
• Assist customers with the claims process and ensure timely resolutions.
• Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Collaborate with other departments to enhance service delivery and customer experience.
• Stay informed about industry trends and updates to provide relevant information to customers.

Requirements