Mercier Consultancy MD is offering an exciting opportunity for Dutch Speaking professionals looking for job positions in Bulgaria, with a fully paid relocation package. This program is perfect for those who wish to start a new chapter in their careers while experiencing the rich culture and beauty of Bulgaria. We are seeking applicants who are passionate about delivering excellent customer service and are eager to contribute to our team.

Key Responsibilities

• Provide outstanding customer service to Dutch-speaking clients via various communication channels.
• Assist clients with inquiries, ensuring timely and effective resolutions.
• Document customer interactions accurately in the CRM system for further analysis.
• Work collaboratively with team members to develop effective solutions for client issues.
• Participate in training sessions to enhance service delivery and product knowledge.
• Stay up-to-date on industry practices and trends to better serve our clients.

Requirements

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

About the Role

The Head of Conversion Rate Optimization is a senior leadership position responsible for driving and overseeing CRO strategies across our portfolio of high-growth clients. This role combines strategic thinking with hands-on expertise, requiring you to lead CRO initiatives, mentor team members, and interface directly with C-level clients to deliver transformational business results.

Mercier Consultancy MD is thrilled to present a unique opportunity for Slovak Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This role is tailored for individuals who have a passion for customer service and an interest in transportation solutions. As a representative, you will assist customers in Slovak, providing them with necessary information and support regarding their transportation needs.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Slovak.
• Provide customers with detailed information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, as well as any changes or cancellations required.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain organized records in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and service offerings in order to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals with a passion for technology and a commitment to delivering excellent customer support. As a representative, you will assist customers in Slovak, helping them navigate their telecommunications needs and ensuring a positive experience.

Key Responsibilities

• Handle customer inquiries regarding telecommunications services, including plans, devices, and technical support via phone, email, and chat in Slovak.
• Assist customers with account management, billing questions, and service updates.
• Provide accurate and timely information about product features, promotions, and service availability.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay updated on new products, services, and industry developments to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients. In this position, you will interact with customers in Slovak, assisting them with inquiries related to pharmaceutical products and services.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and live chat in Slovak.
• Provide accurate information on product availability, usage, and health recommendations.
• Assist customers with order processing, tracking, and returns.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document all customer interactions accurately and maintain records in the CRM system.
• Collaborate with healthcare professionals and internal teams to enhance service delivery.
• Stay informed on industry regulations, product updates, and best practices to effectively support customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and adept at providing excellent customer support. As a representative, you will assist clients in navigating their media options and ensuring a delightful experience in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Slovak.
• Assist customers with account management, including subscription changes and troubleshooting service issues.
• Keep clients informed about new releases, features, and promotional events within the media and entertainment industry.
• Resolve customer complaints swiftly and effectively to ensure a high level of satisfaction.
• Accurately document customer interactions and maintain detailed records for reference.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay updated on current industry trends and company offerings to provide customers with relevant information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about providing support and information related to insurance products and services. As a customer service representative, you will assist clients in navigating their insurance inquiries and ensuring they have a smooth and informed experience.

Key Responsibilities

• Handle customer inquiries related to insurance products, policies, and claims via phone, email, and chat in Slovak.
• Provide information on policy details, coverage options, and premium inquiries.
• Assist customers with claims processing and address any concerns they may have.
• Resolve customer complaints and technical issues in a timely and efficient manner.
• Document all customer interactions clearly in the CRM system to ensure accurate record-keeping.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge and industry regulations to provide accurate assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to providing exceptional support to students and educators alike. As a member of our team, you will assist customers with inquiries related to e-learning platforms, courses, and educational resources, all while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in Slovak.
• Assist students and educators with account setup, course enrollment, and technical support.
• Provide clear information on program details, pricing, and available resources.
• Resolve any issues or complaints in a prompt and courteous manner, focusing on customer satisfaction.
• Document interactions with customers accurately in our CRM system for tracking and compliance purposes.
• Collaborate with internal teams to improve the customer experience and enhance service delivery.
• Stay informed of industry trends and company offerings to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and possess a strong commitment to customer service. As a customer service representative, you will engage with clients in Slovak, providing support and information related to biotechnology products and services.

Key Responsibilities

• Handle customer inquiries related to biotechnology products, services, and research via phone, email, and chat in Slovak.
• Provide accurate information on product specifications, usage guidelines, and safety protocols.
• Assist clients with order processing, account management, and troubleshooting issues.
• Resolve customer complaints and technical queries promptly while ensuring customer satisfaction.
• Document all interactions in our CRM system to maintain comprehensive customer records.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry developments and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opening for Slovak Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong interest in finance and banking services and are committed to delivering excellent customer service. As a customer service representative, you will engage with clients in Slovak, assisting them with their banking needs and inquiries.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Slovak.
• Provide detailed information about account options, loan products, and investment services.
• Assist customers with transactions, fund transfers, and resolving account issues efficiently.
• Document all customer interactions accurately in the CRM system to ensure compliance and reference.
• Work collaboratively with other departments to enhance service delivery and address customer needs.
• Stay informed about banking regulations, products, and promotions to provide accurate advice.

Requirements