We're looking for Hebrew speakers for several different projects right now!

The office location is in Sunny Lisbon, Portugal.

What you'll do:

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ads’ delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking positions in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are ready to embark on a new adventure. This role comes with a fully paid relocation package, allowing you to transition smoothly into your new work environment. You will leverage your Spanish language skills to support our diverse client base while enjoying the rich culture of Sofia.

Key Responsibilities

• Provide exceptional support in Spanish through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, product-related questions, and service requests efficiently.
• Document customer interactions accurately in our CRM system for quality assurance and reporting.
• Resolve customer issues and complaints promptly to ensure a high level of satisfaction.
• Collaborate with internal teams to improve processes and address customer feedback.
• Stay informed about our products, services, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Speaking Online Store Advisor in Sofia, Bulgaria, with relocation support provided! We are looking for enthusiastic individuals who are fluent in Norwegian and passionate about providing excellent customer support in the e-commerce space. In this role, you will assist customers navigating our online store, ensuring a seamless shopping experience.

Key Responsibilities

• Assist customers in Norwegian via email, chat, and phone, providing exceptional support for their online shopping inquiries.
• Guide customers through the online store, helping them find products and resolve any issues they may encounter.
• Document customer interactions and maintain detailed records in our CRM system for follow-up and analysis.
• Collaborate with team members to continuously improve the online shopping experience and customer satisfaction.
• Gather and relay customer feedback to help enhance service offerings and product selections.
• Stay updated on product knowledge and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job openings for Latvian speaking professionals in Sofia, Bulgaria! This role offers a fully paid relocation package, allowing you to make a seamless transition to a vibrant city filled with culture and opportunity. As a member of our team, you will use your language skills to connect with clients and provide exceptional service in various capacities.

Key Responsibilities

• Engage with Latvian-speaking clients through various channels to address inquiries and provide assistance.
• Support customers in navigating our services, ensuring a delightful experience from start to finish.
• Record customer interactions and maintain comprehensive documentation in our CRM system.
• Resolve customer issues promptly, ensuring satisfaction and continued loyalty.
• Collaborate with cross-functional teams to improve service delivery and streamline processes.
• Stay updated on product offerings and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Logistics & Delivery Advisor to join our dynamic team in Sofia, Bulgaria. This role comes with a paid relocation package, ensuring your transition to this beautiful city is smooth and hassle-free! As a key player in our logistics operations, you will provide outstanding support to our German-speaking clients, facilitating effective communication and service.

Key Responsibilities

• Provide high-quality logistical support and customer service to German-speaking clients through various communication channels.
• Manage the coordination of shipments and ensure the timely delivery of goods while keeping clients informed of their order status.
• Handle inquiries from customers regarding their orders, shipping options, and resolve delivery challenges.
• Document all customer interactions and maintain accurate records within our systems.
• Collaborate with logistics and operational teams to improve service processes and efficiency.
• Stay up-to-date with industry developments and best practices to provide clients with knowledgeable guidance.

Requirements

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Norwegian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

We're looking for French speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

We're looking for Swedish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring:

• Fluency in Swedish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Our client is looking for Dutch-speaking talents who will be the primary point of contact for customer requests.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Dutch
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits