Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.

Key Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients via phone, email, and chat.
• Troubleshoot technical problems and provide timely solutions to enhance client satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and updates to provide the most relevant information to clients.
• Offer proactive support and advice to enhance the user experience.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking individuals looking to start anew in Sofia, Bulgaria. Our company provides a fully paid relocation package for successful candidates, making this the perfect chance to advance your career while experiencing the beautiful culture of Bulgaria. Join us in a dynamic and supportive environment where your language skills can be put to excellent use!

Key Responsibilities

• Engage with Czech-speaking clients and customers, providing top-level support and assistance across various channels.
• Handle inquiries and resolve issues effectively, ensuring a positive customer experience at every touchpoint.
• Collaborate with internal teams to share insights and improve service delivery based on customer feedback.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Stay informed of company products and services, industry trends, and customer needs to provide knowledgeable assistance.
• Participate in training and development initiatives to enhance your skills and career progression.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, with the flexibility of working remotely from Greece. This position is ideal for individuals who are passionate about travel and hospitality and are committed to delivering top-notch customer service. As part of our team, you will assist customers in Croatian, helping them navigate their booking inquiries and ensuring a seamless travel experience.

Key Responsibilities

• Provide exceptional customer service by assisting customers with their booking inquiries, modifications, and cancellations via phone, email, and chat in Croatian.
• Guide customers in selecting suitable accommodations and travel options based on their preferences.
• Resolve any issues or complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions accurately within the CRM system.
• Collaborate with other departments to enhance service quality and operational efficiency.
• Stay informed about company offerings, promotions, and industry trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a motivated and skilled German-Speaking B2B Sales Agent to join a dynamic tech company in Greece, with opportunities to work in Athens. This role is tailored for individuals who thrive in a fast-paced environment and have a passion for technology and sales. You will be instrumental in expanding our client base within the German-speaking market and providing innovative solutions to businesses.

Key Responsibilities

• Prospect and build relationships with potential B2B clients in the tech sector, focusing on the German-speaking market.
• Present and demonstrate the company's technology solutions to clients, highlighting their unique advantages and benefits.
• Lead the full sales cycle, from identifying leads to negotiating contracts and closing sales.
• Develop and maintain strong relationships with current clients to foster retention and encourage referrals.
• Collaborate with the marketing team to design targeted campaigns that resonate with the German-speaking audience.
• Stay informed about industry trends and competitor activities to seize new opportunities.
• Achieve individual and team sales targets while contributing to the overall growth of the company.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for Italian Speaking Customer Service Representatives for an Imaging Technology Company located in Greece. This position is perfect for individuals passionate about technology and dedicated to delivering excellent customer support. In this role, you will engage with clients in Italian, assisting them with inquiries related to imaging products and ensuring they receive outstanding service.

Key Responsibilities

• Handle customer inquiries related to imaging technology products and services via phone, email, and live chat in Italian.
• Provide detailed information about product specifications, usage, and troubleshooting.
• Assist customers with order placement, modifications, and technical issues.
• Resolve customer complaints effectively and courteously to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical support and operational teams to address customer needs swiftly.
• Stay updated on industry trends and product developments to enhance the customer experience.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company based in Greece. This exciting role is perfect for individuals who are enthusiastic about technology and customer support. As a customer service representative, you will engage with clients in Spanish, helping them navigate tech products and services to enhance their experience.

Key Responsibilities

• Respond to customer inquiries related to tech products and services via phone, email, and chat in Spanish.
• Provide detailed support and guidance on technical issues, account management, and service inquiries.
• Assist customers with troubleshooting and product feature explanations.
• Document customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with internal teams, including technical support and product development, to resolve customer issues.
• Stay updated on the latest technology trends and product knowledge to provide current information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.

Key Responsibilities

• Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian.
• Assist customers with service requests, pricing inquiries, and contract management.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams, including operations and dispatch, to provide timely support to customers.
• Stay informed about logistics trends and service offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is on the lookout for a dedicated Swedish Customer Advisor to join our team, offering a remote work opportunity throughout Greece. If you are passionate about customer service and possess excellent communication skills, this is the perfect chance to assist Swedish-speaking customers while working from the comfort of your home.

Key Responsibilities

• Provide exceptional support to Swedish-speaking clients through various channels including phone, email, and chat.
• Address customer inquiries, provide solutions, and ensure satisfaction with our products and services.
• Assist customers with troubleshooting and resolve any product-related issues they may encounter.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with cross-functional teams to enhance customer experience and service delivery.
• Stay updated on company products and industry trends to provide the best support possible.

Requirements

About us:

At Motia, we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 50,000 customers nationwide.

Position Overview

Reporting to the Lead Software Developer, the Junior Developer role is a hands-on development role contributing to Motia applications and services. Working with experienced developers, this role will contribute to developing, testing and maintaining real world software solutions with a focus on industry leading customer experience.

Duties & Responsibilities

Mercier Consultancy MD is thrilled to offer a unique opportunity for Icelandic Speaking professionals seeking new career adventures in Sofia, Bulgaria. This position comes with a fully paid relocation package, making it easier than ever to join our team in this vibrant city. You will be part of an organization focused on fostering innovation and providing excellent service to our clients.

Key Responsibilities

• Provide exceptional support to our Icelandic-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to products, services, and account management.
• Ensure customer satisfaction by addressing concerns and resolving issues effectively.
• Document all customer interactions and maintain accurate records in our CRM systems.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Participate in training and development sessions to stay updated on product and service offerings.

Requirements