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Software Support Engineer (2nd Level)

posted by: spj_bot

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

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At QUALCO, we empower the financial world with innovative technology. We are looking for an experienced, self-motivated engineer to join our Software Support Team and provide high quality solutions/support to our rapidly growing client base.

As a Software Support Engineer you will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our client’s.

A Day in the Life of a Software Support Engineer at Qualco will include:

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(English & Spanish) Community Strategy & Operations Consultant, FoodTech (LATAM)

posted by: spj_bot

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

  • Conduct follow-up calls
  • Handle operational conflicts and issues, by investigating and resolving conflicting situations
  • Engage top performers to identify best practices and replicate successful methods within the community
  • Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
  • Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
  • Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Job Skills

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