Mercier Consultancy MD is excited to announce a new opportunity for a French Client Service Consultant based in the vibrant city of Athens. This position is ideal for individuals who are passionate about customer service and eager to work within the dynamic environment of an international consultancy.

As a French Client Service Consultant, you will play a crucial role in delivering top-notch service to our French-speaking clients. Your expertise and commitment will help create memorable travel experiences for our customers.

Key Responsibilities:

• Provide timely and efficient support to French-speaking clients over phone, email, and online chat.
• Assist clients with bookings, inquiries, and any issues related to travel arrangements.
• Offer accurate information on flight details, service offerings, and travel policies.
• Work to resolve customer problems swiftly while ensuring high satisfaction levels.
• Maintain detailed records of client interactions in our CRM system.
• Coordinate with multiple departments to meet client needs and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Finnish Customer Support Representative based in the stunning location of Crete, Greece. This opportunity is perfect for individuals who are passionate about customer service and eager to immerse themselves in a beautiful Mediterranean environment. In this role, you will provide exceptional support to our Finnish-speaking clients, ensuring their experience is seamless and enjoyable.

Key Responsibilities

• Deliver outstanding customer support to Finnish-speaking customers through various channels, including phone, email, and live chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Effectively resolve customer complaints and issues to enhance overall satisfaction.
• Document customer interactions in our CRM system to facilitate ongoing improvements in service delivery.
• Collaborate with cross-functional teams to ensure comprehensive solutions are provided to clients.
• Stay informed about company products, industry trends, and best practices in customer support.

Requirements

About the Role:

Join our dynamic team at Mercier Consultancy MD as an Estonian Customer Service Representative based in beautiful Athens! If you’re passionate about customer service and fluent in Estonian, this is the perfect opportunity for you to grow your career while working in an international environment.

In this role, you will engage with our valued clients, providing exceptional support and assistance. With a vibrant team around you, you’ll enjoy a collaborative and supportive atmosphere while tackling customer inquiries with enthusiasm.

Your Responsibilities:

• Deliver top-quality customer service to Estonian-speaking clients via various communication channels, including phone, email, and chat.
• Address client inquiries promptly and effectively, ensuring a positive customer experience.
• Collaborate with team members to share insights and improve service delivery.
• Utilize client systems and tools efficiently to assist customers.
• Participate in training and development sessions to enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Customer Support Representative specializing in the Automotive Industry, with a remote work option in Greece. Join our dynamic team and help us deliver exceptional service to our Dutch-speaking clients in the automotive sector while enjoying the beauty and culture of Greece.

Key Responsibilities

• Provide expert customer support to Dutch-speaking clients in the automotive industry through various channels, including phone, email, and chat.
• Address inquiries related to automotive products, services, and policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and improve overall customer experience.
• Stay updated on automotive industry trends and product knowledge to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch After Sales Consultant to work remotely from beautiful Greece. This role is perfect for individuals who are fluent in Dutch and have a passion for customer service. As an After Sales Consultant, you will be responsible for ensuring client satisfaction after the sale, providing expertise, and facilitating a smooth post-purchase experience.

Key Responsibilities

• Provide exceptional support to Dutch-speaking clients following their purchase, addressing inquiries and concerns promptly and professionally.
• Assist customers with product-related issues, ensuring timely resolutions and enhancing their overall experience.
• Maintain detailed records of customer interactions and follow up to ensure complete satisfaction.
• Collaborate with other departments, such as sales and technical support, to resolve complex client issues effectively.
• Gather customer feedback and insights to help improve services and products.
• Engage in continuous learning to stay updated on product offerings and industry trends.

Requirements

Join our innovative team at Mercier Consultancy MD as a Danish Travel Consultant with Hospitality Experience, and take your career to the next level while enjoying the beauty of Greece! This remote opportunity allows you to leverage your hospitality background to provide exceptional travel consultancy services to Danish-speaking clients from the comfort of your home or in the picturesque Greek surroundings.

Responsibilities

• Assist Danish-speaking clients with their travel inquiries through various communication channels including phone, email, and chat.
• Utilize your hospitality experience to provide tailored advice on destinations, accommodations, and travel experiences.
• Create personalized travel itineraries that reflect clients’ preferences and ensure memorable experiences.
• Manage customer complaints and concerns promptly, demonstrating superior customer service abilities.
• Document client interactions and preferences in our CRM system for effective follow-up and personalized service.
• Stay updated with travel industry trends and destination highlights to better assist clients in their planning processes.

Requirements

Mercier Consultancy MD is looking for a dedicated Danish Customer Support Specialist to join our team in Athens. This role is perfect for individuals who are fluent in Danish and have a passion for providing outstanding customer service. As a part of our support team, you will assist Danish-speaking customers, ensuring their inquiries are addressed efficiently and effectively.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues with professionalism and a strong customer focus.
• Document customer interactions accurately to ensure a seamless workflow.
• Collaborate with internal teams to escalate and resolve more complex issues as needed.
• Stay knowledgeable about products and services to provide accurate information to customers.
• Participate in training and development sessions to improve service quality and personal skills.

Requirements

Mercier Consultancy MD is on the lookout for a passionate Danish Customer Support Representative for our online store, offering a remote position based in Greece. If you thrive in a customer-focused environment and have a knack for solving problems, this role is perfect for you. You will be responsible for supporting our Danish-speaking customers and ensuring they receive an outstanding shopping experience.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking clients through different communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding order status, product information, and user accounts.
• Quickly and effectively resolve customer complaints and issues to optimize their shopping experience.
• Maintain comprehensive records of customer interactions and feedback for future reference.
• Collaborate with other teams to resolve complex customer issues when necessary.
• Stay informed about new products, promotions, and policy updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is looking for a motivated Danish Customer Support Consultant to join our team in a remote capacity based in Greece. This exciting opportunity allows you to assist Danish-speaking customers, providing them with outstanding support and solutions that enhance their experiences with our services.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and technical issues.
• Resolve customer complaints and challenges while maintaining a positive attitude.
• Document all customer interactions for follow-up and process improvement.
• Work closely with internal teams to address customer needs and improve service offerings.
• Stay current on product knowledge and company policies to effectively assist customers.

Requirements

Join Mercier Consultancy MD as a Czech Travel Consultant and work remotely from the stunning backdrop of Greece! In this exciting role, you will support Czech-speaking clients in planning their dream travels, providing personalized service and expert travel advice from the comfort of your own home or a beautiful Greek locale.

Key Responsibilities

• Communicate with Czech-speaking clients through various channels to assist them with their travel inquiries and bookings.
• Provide tailored recommendations on travel destinations, packages, and accommodations based on individual client preferences.
• Create customized travel itineraries that ensure an unforgettable travel experience for every client.
• Address and resolve customer concerns and inquiries promptly and professionally.
• Maintain accurate documentation of client interactions in our CRM system for seamless service and follow-up.
• Stay informed about travel trends and destination highlights to enhance client engagement and recommendations.

Requirements