Join Our Team!

Are you fluent in German and seeking an exciting opportunity to work from home in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This role allows you to provide exceptional customer service while enjoying the beauty and culture of Greece, all from the comfort of your home.

Your Role:

• Deliver outstanding customer support to German-speaking clients, addressing their inquiries with professionalism and patience.
• Effectively communicate through various channels such as phone, email, and chat.
• Become proficient in our client systems to ensure high-quality assistance.
• Collaborate with your teammates to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to providing excellent customer service.
• Willingness to learn new technologies and tools designed for remote work.
• Self-motivated, proactive, and capable of working effectively in a fast-paced environment.
• Open to the work-from-home lifestyle while being based in Greece!

Benefits

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies.
• Effectively resolve customer complaints and issues to maintain high satisfaction levels.
• Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries.
• Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients.

Requirements

Embark on an exciting adventure with Mercier Consultancy MD as a German Speaking Recruiter! We are searching for passionate recruitment professionals who are ready to make a move to beautiful Greece. With a fully paid relocation package, this is an exceptional opportunity to expand your recruiting career while enjoying the Mediterranean lifestyle!

Your Responsibilities:

• Leverage your recruiting skills to source, engage, and attract talented candidates in diverse industries who speak German.
• Conduct in-depth interviews to assess candidates' skills, experience, and alignment with our clients' company cultures.
• Develop strong relationships with both candidates and hiring managers to ensure a smooth and effective recruitment process.
• Manage the full recruitment lifecycle—from crafting compelling job postings to facilitating offer negotiations.
• Collaborate with hiring managers to understand their unique needs and deliver tailored solutions promptly.
• Stay informed about current trends and best practices in recruitment to enhance our strategies and outcomes.
• Provide regular updates to the management team regarding recruitment activities, candidate feedback, and market insights.

Requirements

Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
• Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
• Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
• Document issues and interactions in our support system for quality assurance and reporting purposes.
• Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
• Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for a German Speaking Payment Support Specialist in the fast-paced FinTech industry. This role offers a fully paid relocation package to Greece, allowing you to combine your career with an enriching life experience in a beautiful Mediterranean environment.

As a key member of our team, you will assist German-speaking clients with their payment solutions, ensuring they receive exceptional service and support throughout their journey.

Key Responsibilities

• Provide top-tier payment support to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to payment processing and resolve any issues efficiently.
• Educate clients on payment solutions and guide them through the use of our platform.
• Document client interactions and feedback accurately for continuous improvement.
• Collaborate with internal teams to enhance service quality and develop user-friendly solutions.
• Stay updated on the latest trends in payment solutions and FinTech innovation to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting German Speaking Job opportunities in Greece! We are looking for passionate individuals who are eager to work in a vibrant environment and make a difference. This role includes a fully paid relocation package, allowing you to settle comfortably in Greece while you embark on your professional journey. Positions available span various sectors, offering diverse opportunities to match your skills and interests.

Key Responsibilities

• Engage with German-speaking clients, providing support and assistance based on their needs in various capacities.
• Develop and maintain strong relationships with customers through effective communication and responsiveness.
• Assist in resolving inquiries, complaints, and providing solutions to enhance customer satisfaction.
• Document customer interactions accurately in our CRM system for follow-up and quality assurance.
• Collaborate with team members across departments to ensure a seamless customer experience.
• Stay informed about industry trends and product knowledge to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking IT Support Agent with a focus on technology, offering paid relocation to Greece. This role presents an exciting opportunity for tech enthusiasts who enjoy helping clients navigate technical challenges. As an IT Support Agent, you will be responsible for providing exceptional support and solutions to our German-speaking customers, ensuring their satisfaction and promoting a positive user experience.

Key Responsibilities

• Provide outstanding IT support to German-speaking clients through various channels including phone, email, and live chat.
• Troubleshoot and resolve technical issues related to our products and services promptly and efficiently.
• Communicate complex technical concepts in a clear and understandable manner to customers.
• Document customer inquiries and solutions accurately in our support database.
• Collaborate with technical teams to escalate and resolve more complex issues as required.
• Stay updated on product features and IT technologies to enhance the support experience.

Requirements

Mercier Consultancy MD is proud to announce an opening for a German Speaking Customer Support Representative specializing in food delivery services, based in the beautiful country of Greece. This position is ideal for individuals who are passionate about customer service and food-related industries, providing excellent support to our German-speaking clients.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services.
• Address inquiries concerning orders, menu options, delivery tracking, and service policies with accuracy and professionalism.
• Resolve customer issues and complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with the logistics and culinary teams to enhance the overall customer experience.
• Stay informed about food safety regulations and menu updates to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
• Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction.
• Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes.
• Document all customer interactions in the CRM system to maintain high-quality service and follow-ups.
• Collaborate with team members and other departments to improve the customer experience continuously.
• Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients.

Requirements