Mercier Consultancy MD is delighted to announce a vacancy for a Greek Speaking Customer Service Agent based in Athens. In this vital role, you will be the first point of contact for our Greek-speaking clients, delivering exceptional service and support. This position is perfect for enthusiastic individuals who are passionate about customer service and want to make a positive impact.

Responsibilities

• Engage with Greek-speaking customers through phone, email, and chat to address their inquiries and concerns.
• Provide comprehensive information about products and services, ensuring a thorough understanding for the customers.
• Resolve customer issues and complaints with professionalism, aiming to achieve high levels of satisfaction.
• Document customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with team members to enhance the overall customer experience and drive improvements.
• Stay updated on product offerings, company policies, and industry trends to provide informed support.

Requirements

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. Today, the data we extract helps over 3,000 companies and 1 million developers make smarter business decisions, secure competitive advantage, and drive sustainable growth.

As our New Business Global Sales Manager, you will own new logo bookings for the business.

This is a first-line sales leadership role with full accountability for building, executing and scaling the new business motion. You will lead a team of Account Executives and BDRs responsible for pipeline creation and enterprise deal execution. Your mandate is to create a predictable, repeatable engine for new logo acquisition.

This role requires a hands-on sales leader. You will coach deals, enforce MEDDPIC rigour, hire and develop top talent and personally raise execution standards across pipeline quality, forecasting accuracy and win rates.

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives for a leading Ride-Sharing Platform, with work based in beautiful Greece. This role is perfect for individuals who are passionate about mobility solutions and customer service. You will assist customers in Polish, helping them navigate our platform, manage rides, and ensure a seamless experience.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, driver availability, and account management through phone, email, and live chat in Polish.
• Provide accurate information on service features, pricing, safety protocols, and promotions.
• Troubleshoot issues related to ride requests, payments, and user accounts.
• Manage customer complaints with empathy and professionalism, ensuring satisfaction.
• Document all interactions in the CRM system for tracking and quality assurance.
• Collaborate with internal teams to enhance customer service processes and improve user experience.
• Stay updated on industry trends, service updates, and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for a leading ride-sharing platform, with the unique option to work in beautiful Greece! This role is perfect for individuals who are passionate about customer service and are eager to help others enjoy seamless transportation experiences. As a representative, you will engage with customers in Danish, assisting them with inquiries and ensuring high levels of satisfaction.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, app functionality, and account management via phone, email, and chat in Danish.
• Provide information to riders and drivers regarding booking processes, payment options, and service areas.
• Resolve customer complaints and technical issues promptly and efficiently, ensuring a positive experience.
• Document all interactions in the CRM system to maintain accurate records and enhance customer support.
• Collaborate with internal teams to improve service delivery and address challenges effectively.
• Stay informed about the ride-sharing industry and company updates to offer relevant assistance to customers.

Requirements

We are looking for a candidate with phone experience in sales, who is fluent in both spoken and written English. This is a remote job position with a call center feel, so if you are dependable with an excellent work ethic, and a distraction-free workspace, you can work from the comfort of your own home.

This is a fixed-term employment contract from February to September. The role may be extended or converted to regular employment based on performance and business needs. You’ll undergo structured sales training and receive continuous coaching throughout the ramp-up period.

What You’ll Do

• Manage inbound and outbound warm calls (approx. 200+ weekly).
• Handle calls lasting 6–15 minutes to close new customers, explain LawnStarter’s services, and upsell recurring plans.
• Meet and exceed sales metrics and quality standards.
• Demonstrate exceptional communication skills with U.S. customers.
• Maintain accurate CRM records and uphold data protection policies.
  

Work Schedule

Operations run Monday–Friday, 7:00 AM–12:00 AM CST, and Saturday–Sunday, 8:00 AM–10:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Mercier Consultancy MD is pleased to announce an opening for Polish Speaking Customer Service Representatives for a prominent Tobacco Company in Greece. This position is perfect for individuals who have a passion for customer service and are interested in the tobacco industry. In this role, you will assist customers in Polish, providing support and guidance on products, inquiries, and services while ensuring a high standard of service.

Key Responsibilities

• Handle customer inquiries related to tobacco products, services, and brand information via phone, email, and live chat in Polish.
• Provide accurate information about product specifications, pricing, and availability.
• Assist customers with order placement, account management, and resolving complaints efficiently.
• Maintain detailed records of customer interactions and update the CRM system appropriately.
• Collaborate with marketing and sales teams to align product promotions and customer feedback.
• Stay informed about the latest industry regulations and product offerings to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand, with the unique opportunity to work in Greece. This role is perfect for individuals who are passionate about fashion and luxury goods and are committed to providing exceptional customer experiences. As a representative, you will assist clients in Italian, ensuring they receive premium support tailored to their needs.

Key Responsibilities

• Manage customer inquiries related to fashion products, order status, and brand services via phone, email, and live chat in Italian.
• Provide detailed information about product availability, features, and styling advice.
• Assist customers with order placements, returns, and exchanges.
• Resolve customer complaints with empathy and professionalism, ensuring a delightful shopping experience.
• Maintain accurate records of customer interactions and document inquiries in the CRM system.
• Collaborate with teams to enhance product knowledge and service delivery.
• Stay updated on the latest fashion trends and brand promotions to provide clients with relevant information.

Requirements

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided.
Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll Do

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule 

Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an Online Gaming Platform based in Athens. This position is perfect for gaming enthusiasts who are passionate about delivering outstanding customer experiences. As a member of our dynamic team, you will assist players with inquiries related to gaming accounts, promotions, and technical support, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries regarding account issues, game rules, and promotional offers via phone, email, and chat in German.
• Provide assistance with technical issues and guide customers through problem resolution steps.
• Foster a positive gaming experience by delivering top-tier customer service, addressing player concerns with empathy and efficiency.
• Document customer interactions accurately in our CRM system for quality control and follow-up.
• Collaborate with the technical team to ensure prompt resolution of any system issues impacting players.
• Stay updated on gaming trends and company promotions to provide relevant information to customers.
• Actively participate in team meetings and training sessions to continuously enhance customer service skills.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for German Speaking Customer Service Representatives for an Airline Company based in Athens, Greece. This role is perfect for those who are passionate about travel and customer service. You will be the first point of contact for customers, assisting them with inquiries related to flights, bookings, and travel services, all while providing exceptional support in German.

Key Responsibilities

• Respond to customer inquiries concerning flight schedules, bookings, cancellations, and travel policies via phone, email, and live chat in German.
• Assist customers with making, modifying, and managing their flight reservations.
• Provide information on baggage policies, fees, and other travel-related inquiries.
• Resolve customer complaints and issues with professionalism and empathy.
• Document all interactions accurately in our CRM system.
• Collaborate with other departments to ensure enhanced customer experiences and service delivery.
• Stay informed about travel trends, company services, and industry regulations to provide accurate information to clients.

Requirements