Mercier Consultancy MD is thrilled to announce multiple opportunities for Polish speakers looking to work in Greece! We provide a fully paid relocation package, making it easier for you to embrace this exciting career path while enjoying all that Greece has to offer. Ideal candidates will join our diverse team, engaging with clients and providing outstanding support across various roles.

Key Responsibilities

• Deliver exceptional service to Polish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with their inquiries, providing detailed information on products and services.
• Document all client interactions in our CRM system to ensure accurate records and effective follow-up.
• Resolve customer issues efficiently and professionally to enhance satisfaction.
• Collaborate with other departments to deliver seamless service and share best practices.
• Stay updated on company offerings and industry trends to maintain a high level of knowledge and expertise.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service.

Key Responsibilities

• Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat.
• Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed.
• Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance.

Requirements

Are you ready to embark on a new adventure in Bulgaria? Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Jobs in Sofia, with fully paid relocation! We are seeking motivated individuals who are passionate about customer service and excited to immerse themselves in a vibrant culture while working in an engaging environment.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and chat.
• Address customer inquiries and concerns with a solution-oriented approach, ensuring a high standard of service.
• Assist clients with product information, guidance on services, and instructions as needed.
• Collaborate with internal teams to ensure seamless delivery of services and maintain high customer satisfaction.
• Document customer interactions and feedback in our CRM system accurately and efficiently.
• Stay informed about company services and developments to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
• Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
• Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
• Document interactions and updates in the CRM system accurately for future reference.
• Collaborate with various departments to address complex issues and improve customer experiences.
• Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative within the dynamic field of AI technology, with an attractive paid relocation package to Greece. This role is perfect for individuals passionate about technology and customer care, looking to enhance their career while enjoying the beautiful Greek lifestyle.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients in the AI tech sector via phone, email, and live chat.
• Assist customers with inquiries regarding AI products, features, and services, ensuring a thorough understanding of their needs.
• Resolve customer issues and complaints efficiently, maintaining a high standard of client satisfaction.
• Document all customer interactions accurately in our CRM system to facilitate improvement initiatives.
• Collaborate with technical teams to provide comprehensive solutions for customer inquiries.
• Stay up-to-date with the latest AI technology trends and product updates to enhance customer support.

Requirements

Mercier Consultancy MD is excited to present an excellent opportunity for German Speaking Customer Service Representatives for an Online Bank, with the opportunity to work in Greece. This role is designed for individuals who are enthusiastic about banking services and committed to delivering exceptional customer support. As a representative, you will assist clients in German, addressing their inquiries related to online banking products and services.

Key Responsibilities

• Manage customer inquiries regarding online banking services, account management, and transactions via phone, email, and chat in German.
• Provide clear and accurate information about banking products, fees, and remote banking options.
• Assist customers with troubleshooting technical issues related to the online banking platform.
• Resolve customer complaints and queries effectively, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Work closely with banking staff and departments to enhance service delivery and customer experience.
• Stay informed about financial regulations and updates in the banking industry to provide relevant advice.

Requirements

Join Mercier Consultancy MD as a German Speaking CRM Support professional for Customer Platforms, where you will have the incredible opportunity to work in Greece. This role is integral to fostering positive client relationships and ensuring that our German-speaking customers receive the highest level of support and guidance regarding our CRM tools.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our CRM platforms through various channels including phone, email, and online chat.
• Resolve customer inquiries, assist with troubleshooting, and guide users through the functionalities of the CRM system.
• Maintain detailed records of customer interactions and issues in the CRM system to facilitate efficient follow-up and resolution.
• Work collaboratively with technical teams to address complex customer inquiries and recommend process improvements.
• Conduct user training sessions to enhance client understanding and use of the CRM platform.
• Keep abreast of product updates and industry trends to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting French Speaking job opportunities in Greece! We are looking for motivated individuals to join our team, and we offer a fully paid relocation package to help you embark on this rewarding journey. As part of our organization, you will be involved in providing stellar customer support while experiencing the vibrant culture and beauty of Greece.

Key Responsibilities

• Provide exceptional support to French-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to products, services, and their overall customer experience.
• Accurately document customer interactions and maintain records in our CRM system.
• Troubleshoot and resolve any issues faced by clients, ensuring prompt and effective solutions.
• Collaborate with various teams to enhance customer service processes and address persistent concerns.
• Stay updated on company products, services, and promotions to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Dutch Speaking job opportunities in Bulgaria! We offer a fully paid relocation package to ensure a smooth transition for qualified candidates ready to work and thrive in a beautiful new location. Join our dynamic team and contribute your language skills and expertise in a rewarding professional environment.

Key Responsibilities

• Provide excellent customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products, services, and account-related issues.
• Document customer interactions accurately in our CRM system for streamlined follow-up and reporting.
• Troubleshoot customer issues efficiently to ensure high levels of satisfaction and retention.
• Collaborate with various teams to address customer concerns and improve service delivery.
• Stay updated on company policies, product offerings, and market trends to provide informed assistance.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: