Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing top-notch customer support. As a representative, you will communicate with clients in French, assisting them with their inquiries related to shipping, inventory management, and supply chain solutions.

Key Responsibilities

• Respond to customer inquiries related to logistics services, shipment tracking, and supply chain management via phone, email, and chat in French.
• Provide accurate information regarding service offerings, pricing, and timelines.
• Assist in resolving logistical issues, working collaboratively with internal teams to ensure customer satisfaction.
• Document customer interactions in our CRM system and maintain accurate records.
• Stay knowledgeable about industry trends and best practices to better assist customers.
• Coordinate with operational teams to provide real-time updates to clients.

Requirements

Mercier Consultancy MD is excited to recruit French Speaking Customer Service Representatives in the Information Technology (IT) industry. This opportunity is perfect for individuals who have a passion for technology and a strong desire to help clients navigate their IT needs. As a representative, you will provide vital support to customers, assisting them with inquiries regarding software, hardware, and IT services while delivering exceptional service in French.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and technical support via phone, email, and live chat in French.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on product features, updates, and best practices for usage.
• Document customer interactions thoroughly to ensure accurate record-keeping.
• Collaborate with technical teams to escalate and resolve complex issues quickly.
• Stay updated on the latest IT trends and advancements to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and providing excellent customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to automotive services, products, and support.

Key Responsibilities

• Manage customer inquiries regarding automotive products and services via phone, email, and chat in French.
• Provide detailed information about vehicle specifications, service options, and pricing.
• Assist customers with service appointments, warranty claims, and troubleshooting vehicle issues.
• Resolve customer complaints effectively and ensure a positive experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to provide customers with timely solutions.
• Stay updated on automotive trends and company offerings to better assist customers.

Requirements

At Motia, we’re not just about Fuel Cards we’re at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We’re committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.

With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you’re passionate about sales, technology, customer service, or management, you’ll find opportunities here that will challenge, inspire, and reward you.

As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.

Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).

Duties and Responsibilities

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and have a strong commitment to customer support, this role is perfect for you. You will be responsible for assisting customers with their inquiries related to renewable energy solutions, ensuring they receive the information and support they need in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding renewable energy products and services via phone, email, and chat in Spanish.
• Provide information on installation processes, energy efficiency, and product specifications.
• Assist customers with account management, billing inquiries, and service changes.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in the customer relationship management (CRM) system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on industry regulations and advancements in renewable energy to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives within the manufacturing industry. This role is perfect for individuals who are dedicated to providing exceptional customer support and are interested in the complexities of the manufacturing process. As a representative, you will communicate with customers in Spanish, handling inquiries and ensuring they receive the assistance they need.

Key Responsibilities

• Handle customer inquiries related to manufacturing products, services, and order statuses via phone, email, and live chat in Spanish.
• Provide information on product specifications, pricing, and availability to clients.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and professional manner.
• Document all customer interactions accurately for quality assurance.
• Collaborate with production and logistics teams to ensure customer expectations are met.
• Stay informed about industry trends and product offerings to provide effective support.

Requirements

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing outstanding customer support. As a representative, you will assist customers in navigating their IT inquiries, providing technical assistance, and ensuring they have a positive experience with our services in Spanish.

Key Responsibilities

• Handle customer inquiries regarding IT products and services via phone, email, and chat in Spanish.
• Provide technical support by troubleshooting issues and guiding customers through solutions.
• Educate clients on system features, best practices, and new technology updates.
• Document customer interactions carefully and follow up to ensure resolution.
• Collaborate with technical teams to facilitate seamless issue resolution.
• Stay updated on current IT products, services, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives in the biotechnology industry. This position is well-suited for individuals who are enthusiastic about customer support and have a strong interest in biotechnology. In this role, you will engage with clients and stakeholders in Spanish, providing exceptional service and assistance related to our biotechnology products and services.

Key Responsibilities

• Handle inquiries from customers regarding biotechnology products, services, and compliance via phone, email, and chat in Spanish.
• Provide detailed information to clients on product usage, benefits, and safety regulations.
• Assist in troubleshooting technical issues and coordinate with relevant departments for effective solutions.
• Maintain accurate records of customer interactions and ensure thorough follow-up.
• Collaborate with sales and product teams to enhance customer experience and satisfaction.
• Participate in ongoing training to stay updated on biotechnology advancements and product knowledge.

Requirements

Mercier Consultancy MD is thrilled to present an outstanding opportunity for Spanish Speaking Customer Service Representatives in the banking industry. If you are passionate about finance and enjoy providing top-notch customer support, this role is an excellent fit for you. In this position, you will assist clients with their banking needs, ensuring they receive clear and accurate information in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services, account management, and financial transactions in Spanish.
• Assist customers with online banking, including troubleshooting issues and providing guidance.
• Educate clients about financial products, services, and policies to enhance their banking experience.
• Resolve inquiries and complaints with professionalism, aiming to achieve high customer satisfaction.
• Document all customer interactions in the CRM system accurately.
• Collaborate with other banking departments to ensure seamless service delivery.
• Stay up-to-date on banking regulations and product offerings to provide informed customer support.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the automotive industry. This position offers an excellent opportunity for individuals who are passionate about cars and committed to providing top-notch customer service. In this role, you will assist customers in Spanish, guiding them through inquiries related to automotive products and services and ensuring a smooth and pleasant experience.

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and warranty options via phone, email, and live chat in Spanish.
• Educate customers about features, benefits, and services offered in the automotive sector.
• Assist with technical support, service scheduling, and order processing.
• Resolve customer issues and complaints promptly and professionally.
• Document every customer interaction accurately in our customer relationship management (CRM) system.
• Collaborate with sales and technical teams to ensure timely service delivery and customer satisfaction.
• Stay up-to-date with automotive trends and service updates to enhance customer support.

Requirements