We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking positions in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are ready to embark on a new adventure. This role comes with a fully paid relocation package, allowing you to transition smoothly into your new work environment. You will leverage your Spanish language skills to support our diverse client base while enjoying the rich culture of Sofia.

Key Responsibilities

• Provide exceptional support in Spanish through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, product-related questions, and service requests efficiently.
• Document customer interactions accurately in our CRM system for quality assurance and reporting.
• Resolve customer issues and complaints promptly to ensure a high level of satisfaction.
• Collaborate with internal teams to improve processes and address customer feedback.
• Stay informed about our products, services, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to welcome a Portuguese Speaking Fitbit Products Support Specialist to our team in Sofia, Bulgaria. This role is an excellent opportunity for individuals who are passionate about fitness technology and customer service. You will assist Portuguese-speaking customers in navigating their Fitbit products, ensuring they have the best possible experience while achieving their health and wellness goals.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with product setup, troubleshooting, and inquiries regarding features and functionalities.
• Provide knowledgeable guidance on health tracking, device synchronization, and app usage.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with technical teams to resolve complex customer issues that require further investigation.
• Stay updated on Fitbit product developments and health tracking trends to enhance customer service.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Travel Support Advisor to join our vibrant team in beautiful Sofia, Bulgaria! This role is perfect for enthusiastic individuals who are passionate about travel and customer service. You will play an essential role in assisting Polish-speaking clients with their travel needs, ensuring they have a smooth and enjoyable experience while exploring their options.

Key Responsibilities

• Provide exceptional support to Polish-speaking clients via phone, email, and live chat regarding travel inquiries.
• Assist clients with booking processes, modifications, and cancellations, ensuring all details are accurate and handled efficiently.
• Offer personalized travel recommendations and solutions based on client preferences and requirements.
• Address customer complaints effectively and resolve issues to ensure a high level of satisfaction.
• Maintain updated records of client interactions in our CRM system for tracking and analysis purposes.
• Stay informed about travel trends, policies, and company offerings to provide informed guidance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking Player Support Specialist for Riot Games, located in vibrant Bulgaria. This role is tailored for individuals who are passionate about gaming and eager to provide exceptional support to players. You will be responsible for addressing inquiries from Polish-speaking players, ensuring they have a seamless and enjoyable gaming experience with Riot Games.

Key Responsibilities

• Deliver outstanding player support in Polish through various channels, predominantly email and chat.
• Assist players with questions regarding account management, game features, and technical issues.
• Efficiently resolve player problems to enhance overall satisfaction and encourage player loyalty.
• Document player interactions accurately to support service enhancements and continuous improvement.
• Collaborate with other departments to maintain a high standard of player experience and communicate valuable feedback.
• Stay informed about game updates, new features, and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Polish Speaking Fitbit Customer Support Specialist to join our team in Sofia, with relocation support provided! This role is ideal for candidates who are fluent in Polish and passionate about health technology and fitness. You will be a key contributor in assisting Fitbit users, ensuring they receive the best possible support for their products and services.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking Fitbit users through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding device setup, troubleshooting, and product features.
• Document customer interactions accurately for tracking and follow-up purposes.
• Collaborate with technical teams to address complex issues and escalate as needed.
• Stay informed about Fitbit products, services, and industry trends to provide knowledgeable support.
• Participate in training sessions to continually improve service skills and product knowledge.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Polish Speaking Customer Service Agent to work in the vibrant city of Sofia. With a paid relocation pack included, this role allows you to immerse yourself in a new culture while assisting Polish-speaking customers with their inquiries and ensuring they receive top-tier support.

Responsibilities

• Provide assistance to Polish-speaking customers via phone, email, and chat regarding services and product inquiries.
• Deliver accurate information, resolve issues, and support customers in a friendly and efficient manner.
• Document all customer interactions and feedback in the CRM system to ensure smooth communication.
• Collaborate with team members to enhance customer experience and address recurring issues effectively.
• Stay current with product knowledge and brand updates to provide informed assistance to customers.
• Handle customer complaints with professionalism, ensuring customer satisfaction is prioritized.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Norwegian Speaking Online Store Advisor in Sofia, Bulgaria, with relocation support provided! We are looking for enthusiastic individuals who are fluent in Norwegian and passionate about providing excellent customer support in the e-commerce space. In this role, you will assist customers navigating our online store, ensuring a seamless shopping experience.

Key Responsibilities

• Assist customers in Norwegian via email, chat, and phone, providing exceptional support for their online shopping inquiries.
• Guide customers through the online store, helping them find products and resolve any issues they may encounter.
• Document customer interactions and maintain detailed records in our CRM system for follow-up and analysis.
• Collaborate with team members to continuously improve the online shopping experience and customer satisfaction.
• Gather and relay customer feedback to help enhance service offerings and product selections.
• Stay updated on product knowledge and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is seeking a dedicated Norwegian Speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. If you are passionate about health and fitness technology, this is your chance to contribute to an exciting brand while providing top-notch support to customers. In this role, you will assist Norwegian-speaking Fitbit users, helping them make the most of their devices and ensuring a great user experience.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking customers via phone, email, and chat.
• Assist users with inquiries related to their Fitbit devices, application, and health management features.
• Troubleshoot technical issues and guide customers through product functionalities.
• Document customer interactions and follow-ups accurately to ensure efficient service delivery.
• Collaborate with other teams to escalate and resolve complex customer issues as needed.
• Stay current on product updates and industry trends to offer informed support to customers.

Requirements

Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Norwegian Speaking Back Office Gaming Support Specialist in Sofia. This role is designed for detail-oriented individuals with a passion for customer care within the gaming industry. You will be key in providing exceptional support and ensuring that our Norwegian-speaking customers enjoy a seamless gaming experience.

Key Responsibilities

• Deliver back office support for inquiries from Norwegian-speaking customers, managing communications through various channels.
• Collaborate with different departments to resolve issues in a timely and effective manner.
• Accurately document customer interactions, internal processes, and any discrepancies that arise.
• Identify and propose enhancements to processes to improve customer satisfaction and operational efficiency.
• Keep abreast of gaming industry trends, products, and regulations to provide informed and knowledgeable support.
• Participate in ongoing training programs to enhance your skills and knowledge in the gaming field.

Requirements