Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to delivering exceptional customer support. As a representative, you will assist clients in navigating banking products and services, all while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Dutch.
• Provide detailed information on account options, loan products, and investment services.
• Assist customers with online banking, transaction inquiries, and troubleshooting issues.
• Resolve customer complaints and ensure a high level of customer satisfaction.
• Document all customer interactions accurately and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about banking regulations and financial products to provide accurate assistance.

Requirements

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts.

Before you apply, please read the following questions, and ask yourself if they are describing you:

• Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?
• Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?
• Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?

If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team!

Travel: 30 – 50% national and international travel as required for business needs
Office requirement: This role will report to our office in Richardson, Texas

About DSI

Mercier Consultancy MD is excited to offer an exceptional opportunity for Spanish Speaking Customer Service Representatives in the Legal Services industry, located in Greece. This role is ideal for individuals who are passionate about assisting clients with legal inquiries while providing outstanding customer support in Spanish. You will be a key point of contact for clients seeking legal assistance and support.

Key Responsibilities

• Manage customer inquiries regarding legal services, including case status, appointment scheduling, and document requests via phone, email, and live chat in Spanish.
• Provide clear and accurate information about legal products and services to clients.
• Assist clients with the completion of forms and documentation as needed.
• Handle and resolve any complaints or issues to ensure the highest level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with legal professionals to address clients’ concerns and inquiries effectively.
• Stay informed about legal services, industry trends, and regulatory changes to better support clients.

Requirements

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats, and social media;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists. 

What you need to succeed in this role:

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and related logistics. This role is perfect for those who are enthusiastic about customer support and are keen to help clients navigate their transportation needs. As a representative, you will utilize your Italian language skills to provide top-notch assistance and ensure a seamless experience for our customers.

Key Responsibilities

• Address customer inquiries related to transportation services, booking processes, and pricing via phone, email, and live chat in Italian.
• Provide information on shipping options, schedules, and regulations relevant to rail and shipping services.
• Assist customers with reservations, modifications, and cancellations of transportation services.
• Resolve issues and complaints quickly and thoughtfully, ensuring customer credentials are met.
• Accurately document all customer interactions within the CRM system for record-keeping.
• Work closely with internal teams to provide customers with accurate and timely updates.
• Stay updated on transportation industry trends and service offerings to enhance customer support.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and supply chain management and who are committed to providing exceptional customer support. In this position, you will assist customers in navigating their inquiries and ensuring seamless access to our logistics services, all while communicating in Italian.

Key Responsibilities

• Manage customer inquiries related to logistics services, including shipment tracking, delivery schedules, and service rates via phone, email, and chat in Italian.
• Provide clear and accurate information on logistics processes, tariffs, and customs regulations.
• Assist customers with booking shipments, handling changes, and resolving complaints.
• Document all customer interactions and update records accurately within the CRM system.
• Work collaboratively with internal teams to ensure efficient service delivery and issue resolution.
• Keep updated on industry trends and service offerings to enhance customer assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about energy solutions and possess a strong dedication to providing exceptional customer support. In this role, you will be the primary point of contact for clients seeking assistance related to Oil & Gas services, ensuring they receive prompt and accurate information.

Key Responsibilities

• Manage customer inquiries related to Oil & Gas products and services via phone, email, and chat in Italian.
• Provide detailed information on service options, pricing, and company policies.
• Assist customers with troubleshooting service issues and account management.
• Document customer interactions accurately, ensuring accurate record-keeping.
• Collaborate with technical teams to resolve customer issues efficiently.
• Stay updated on energy sector developments and product offerings to enhance customer support.

Requirements

Mercier Consultancy MD is excited to announce an opening for Italian Speaking Customer Service Representatives in the automotive industry. This role is designed for individuals who are enthusiastic about automobiles and are dedicated to providing exceptional customer support. As a representative, you will engage with customers in Italian, offering assistance with their inquiries related to automotive products and services.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and specifications via phone, email, and chat in Italian.
• Provide guidance on product features, availability, and purchasing processes.
• Assist customers in troubleshooting issues related to vehicles or service inquiries.
• Document all customer interactions accurately to maintain comprehensive records.
• Collaborate with sales and technical teams to ensure effective resolution of customer issues.
• Stay updated on automotive industry trends and product developments to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and dedicated to providing top-notch customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to renewable energy solutions and ensuring a positive customer experience.

Key Responsibilities

• Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French.
• Educate customers on energy efficiency programs, the benefits of renewable energy, and available options.
• Assist customers with account management, service requests, and troubleshooting.
• Document all customer interactions accurately in the CRM system, ensuring compliance with industry regulations.
• Collaborate with technical teams to resolve issues and enhance the overall customer experience.
• Stay updated on industry trends and developments to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Manufacturing industry. If you are passionate about customer service and have an interest in manufacturing processes, this role is perfect for you. You will be essential in assisting clients with their inquiries, ensuring they receive outstanding support in French.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, services, and processes via phone, email, and live chat in French.
• Provide information on product specifications, order status, and delivery timelines.
• Assist customers with order placements, modifications, and cancellations.
• Address and resolve customer complaints in a timely manner, ensuring high levels of satisfaction.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with production and logistics teams to provide customers with real-time updates and information.
• Stay informed about industry trends and product offerings to enhance customer interactions.

Requirements