Mercier Consultancy MD is thrilled to present an outstanding opportunity for a Polish Player Support Specialist for Riot Games, based in the dynamic city of Sofia, Bulgaria. This role is tailor-made for individuals who are passionate about gaming and eager to enhance the player experience. As a key member of the support team, you will engage with Polish-speaking players, addressing their questions and concerns while providing exceptional support for Riot Games’ titles.

Key Responsibilities

• Provide excellent player support to Polish-speaking customers through various channels, including chat, email, and phone.
• Assist players with inquiries related to game features, technical issues, and account management.
• Quickly and effectively resolve player issues to ensure a positive gaming experience.
• Document interactions and feedback thoroughly to support continuous improvement in service quality.
• Collaborate with game developers and community management to share player insights and concerns.
• Stay informed about game updates, features, and industry trends to offer knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Norwegian Speaking Customer Service Representatives for an E-commerce Company based in Greece. This is an exciting opportunity for those who love online shopping and are enthusiastic about providing excellent customer support. As a representative, you will engage with customers in Norwegian, assisting them with their online shopping experience and ensuring their satisfaction.

Key Responsibilities

• Handle customer inquiries related to e-commerce products, order status, returns, and general support via phone, email, and chat in Norwegian.
• Provide information on product features, pricing, promotions, and delivery options.
• Assist customers with order placement, tracking shipments, and resolving issues efficiently.
• Document customer interactions and feedback in the CRM system to enhance service quality.
• Collaborate with logistics and inventory teams to ensure timely order fulfillment and customer satisfaction.
• Stay informed about ongoing promotions, new products, and e-commerce trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an Italian Speaking Customer Service position for a leading Tobacco Company in beautiful Greece! This unique opportunity allows you to be part of a reputable organization while enjoying the picturesque landscapes and rich cultural offerings of Greece.

Why Work With Us?

At Mercier Consultancy MD, we prioritize our team's growth and satisfaction. Join a dynamic environment where you will play a key role in engaging with customers and enhancing their experience with our valued client.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients via phone, email, and chat, ensuring a positive and professional experience.
• Assist customers in navigating the company’s products and services, delivering helpful and concise information.
• Quickly resolve customer inquiries and complaints to maintain high satisfaction levels.
• Document customer interactions accurately and perform follow-ups to ensure their needs are met effectively.
• Collaborate with team members and other departments to enhance service delivery and customer experience.
• Stay updated on industry trends and product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for an Italian Speaking Customer Service position, available for remote work from Greece! This role is perfect for those looking to combine their passion for customer service with the flexibility of working from home while enjoying the vibrant lifestyle that Greece has to offer.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a supportive and collaborative work environment. Join our team and help deliver exceptional service to our clients’ Italian-speaking customers from the comfort of your home.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients through various channels including phone, email, and chat.
• Guide customers through product inquiries and services, ensuring clarity and satisfaction.
• Efficiently resolve customer issues and concerns, striving for a seamless and prompt resolution.
• Maintain accurate records of customer interactions and follow up as necessary.
• Work collaboratively with other team members to create a cohesive customer service experience.
• Stay informed on product updates and industry developments to offer knowledgeable support.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for French Speaking Customer Service Representatives for an esteemed automotive company in Greece. This exciting opportunity is perfect for individuals who are passionate about the automotive industry and committed to delivering outstanding customer support. In this role, you will engage with clients in French, assisting them with inquiries related to automotive products and services.

Key Responsibilities

• Respond to customer inquiries concerning automotive products, services, and warranty details via phone, email, and chat in French.
• Provide information about vehicle specifications, availability, and promotions to assist customers in their purchasing decisions.
• Help customers with order tracking, service appointments, and technical support.
• Effectively resolve any customer complaints or issues while ensuring a high level of service satisfaction.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal departments, including sales and technical teams, to enhance customer experience.
• Stay informed about the latest automotive trends, product updates, and industry developments.

Requirements

Join Mercier Consultancy MD as a Fitbit Products Support Specialist with Danish in Sofia, Bulgaria! This exciting opportunity is perfect for individuals eager to engage with customers and help them maximize their experience with Fitbit products. As a specialist, you will provide essential support to our Danish-speaking users, assisting them in navigating their health and fitness journeys with our technology.

Key Responsibilities

• Offer exceptional customer support to Danish-speaking clients through phone, email, and chat regarding Fitbit products.
• Assist customers in setting up devices, troubleshooting issues, and understanding product features.
• Provide valuable insights on health tracking, including advice on utilizing the app and product functionalities effectively.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate complex issues when necessary.
• Keep informed about the latest Fitbit products and updates to provide informed assistance to customers.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

🌟 Join our vibrant team at Mercier Consultancy MD as a Dutch Customer Service Representative! If you are passionate about helping customers and eager for a new adventure, this opportunity is perfect for you. We’re offering a fully paid relocation to beautiful Bulgaria!

Your role will involve providing outstanding customer support to our Dutch-speaking clientele. You'll be part of a friendly and supportive team, dedicated to delivering top-notch service while enjoying a fulfilling work-life balance.

Your Role:

• Engage with Dutch-speaking customers via phone, email, and chat, addressing their inquiries with professionalism and enthusiasm.
• Utilize your problem-solving skills to provide effective solutions and ensure customer satisfaction.
• Collaborate with team members and utilize our proprietary systems to enhance customer interactions.
• Receive ongoing training and development to help you excel in your role and advance your career.

Requirements

Software Engineer (Backend/Fullstack)

Full-time | On-site

Location: San Francisco, CA

We are building a generative AI and Low-code customer support automation platform dedicated to bringing effortless customer and agent experiences to every company. We are seeking a Mid-level Software Engineer to take the lead in designing and scaling the core distributed systems that power our next-generation AI agents.

This is a hands-on, high-impact role for a fast-moving engineer who will drive architectural decisions and technical direction, working directly with the company founders. You will own the full feature lifecycle, from initial concept to high-scale production deployment.

What You'll Do:

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account management, game rules, promotions, and technical issues.
• Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address and escalate any complex issues that arise.
• Stay updated on industry trends, gaming regulations, and company policies to provide informed support.

Requirements