Italian Speaking Helpdesk Agent - Work Remote In Greece - Paid Relocation Pack
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for an Italian Speaking Helpdesk Agent to work remotely from Greece, with a paid relocation package available for eligible candidates. This role is perfect for individuals who are eager to provide top-notch customer support while enjoying the flexibility of remote work. As a Helpdesk Agent, you will assist our Italian-speaking clients with their inquiries and technical issues, ensuring a seamless experience with our services.
Key Responsibilities
- Provide high-quality customer support to Italian-speaking clients through various communication channels including phone, email, and live chat.
- Assist customers with inquiries related to our products and services while resolving any technical issues they may encounter.
- Document all customer interactions and issues in our CRM system accurately.
- Work collaboratively with other teams to address and escalate complex customer issues when necessary.
- Stay informed about product updates, services, and policies to provide current and accurate information to customers.
- Provide feedback and insights to improve the overall customer experience and support processes.
Requirements