customer satisfaction

Portuguese Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role is an excellent opportunity for individuals with a passion for customer service and an interest in biotechnology to join a dynamic team. In this position, you will provide essential support to clients and partners, using your fluency in Portuguese to deliver clear and effective communication.


Key Responsibilities

  • Manage customer inquiries regarding biotechnology products and services through phone, email, and live chat in Portuguese.
  • Educate clients on product usage, features, and industry regulations.
  • Assist in troubleshooting product-related issues and coordinate with technical support teams.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with internal teams to enhance service delivery and customer satisfaction.
  • Stay updated on the latest advancements in biotechnology to provide relevant information to customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are enthusiastic about helping clients manage their banking needs and are committed to delivering exceptional service. In this position, you will assist customers with their inquiries regarding banking products and services, using your fluency in Portuguese to provide clear and effective communication.


Key Responsibilities

  • Respond to customer inquiries about banking services, account management, and product offerings via phone, email, and chat in Portuguese.
  • Assist clients with troubleshooting account issues, transaction questions, and service changes.
  • Provide guidance on online banking services and security measures.
  • Document all customer interactions accurately and maintain thorough records within the CRM system.
  • Collaborate with internal teams to address customer needs and improve service delivery.
  • Stay up-to-date on banking regulations and product updates to assist customers effectively.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and strong customer service skills. As a representative, you will assist customers with inquiries related to automotive products and services, ensuring they have a positive experience while communicating in Portuguese.


Key Responsibilities

  • Handle customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Portuguese.
  • Provide guidance on vehicle maintenance, repairs, and available options.
  • Assist customers with scheduling appointments and managing service requests.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Document interactions and maintain accurate records in the CRM system.
  • Collaborate with automotive technicians and service teams to ensure customer needs are met.
  • Stay informed about automotive trends and new product offerings to provide relevant information to customers.

Requirements

Job Skills

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Polish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for those who are passionate about technology and dedicated to providing exceptional support to customers. In this position, you will assist clients in navigating their telecommunications needs, ensuring they receive accurate information and assistance in Polish.


Key Responsibilities

  • Manage customer inquiries regarding telecommunications services, including plans, devices, and billing, via phone, email, and chat in Polish.
  • Provide technical support and troubleshoot service-related issues for customers.
  • Educate customers on product features and guide them in making informed decisions.
  • Resolve complaints and issues promptly while ensuring high levels of customer satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with sales and technical teams to enhance customer experience and service delivery.
  • Stay updated on the latest telecommunications technologies and offerings.

Requirements

Job Skills

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Polish Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are enthusiastic about customer service and enjoy helping others in a fast-paced retail environment. As a representative, you will utilize your Polish language skills to assist customers with inquiries, provide product information, and ensure a seamless shopping experience.


Key Responsibilities

  • Handle customer inquiries related to retail products and services via phone, email, and chat in Polish.
  • Assist customers with order placement, tracking, and returns.
  • Provide detailed information regarding product features, promotions, and store policies.
  • Resolve customer complaints and issues promptly and professionally.
  • Maintain accurate records of customer interactions and transactions in our systems.
  • Collaborate with team members to enhance customer satisfaction and improve service delivery.
  • Stay informed about current promotions and inventory to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an open position for Polish Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about helping clients navigate their real estate needs. As a customer service representative, you will provide support to clients in Polish, assisting them with inquiries related to property listings, transactions, and market information.


Key Responsibilities

  • Manage customer inquiries regarding real estate services, property listings, and market trends via phone, email, and chat in Polish.
  • Provide clients with detailed information about properties and guide them through the buying or renting process.
  • Assist in scheduling property viewings and coordinating with real estate agents.
  • Resolve customer concerns and complaints in a professional manner, ensuring satisfaction.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with the sales team to ensure seamless communication and service delivery.
  • Stay updated on real estate market developments and company offerings to better assist clients.

Requirements

Job Skills

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Polish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who are passionate about logistics solutions and committed to delivering outstanding customer service. In this role, you will facilitate communication with clients in Polish, assisting them with their logistics inquiries and ensuring a seamless experience.


Key Responsibilities

  • Respond to customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and live chat in Polish.
  • Provide information on shipping options, delivery timeframes, and customs regulations.
  • Assist customers with order processing, changes, and cancellations.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Document all interactions with customers accurately in the CRM system for reference.
  • Collaborate with operational teams to provide real-time updates and ensure customer satisfaction.
  • Stay informed about industry trends and company offerings to better assist clients.

Requirements

Job Skills

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Polish Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This is an exciting opportunity for individuals who are passionate about technology and committed to delivering exceptional customer service. In this role, you will assist clients with their IT inquiries and technical support needs, all while providing top-notch service in Polish.


Key Responsibilities

  • Address customer inquiries related to IT products, services, and technical support via phone, email, and chat in Polish.
  • Assist customers with troubleshooting hardware and software issues, providing step-by-step guidance.
  • Provide information on product features, upgrades, and service options available to clients.
  • Resolve technical issues efficiently and ensure high levels of customer satisfaction.
  • Document all customer interactions and technical issues accurately in our CRM system.
  • Collaborate with IT teams to ensure effective resolution of customer issues and enhance service delivery.
  • Keep up-to-date with the latest IT trends, products, and company offerings to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a fantastic opportunity for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you are passionate about travel and dedicated to providing exceptional customer service, this position is perfect for you. In this role, you will assist travelers with their inquiries, bookings, and provide support to ensure a memorable experience.


Key Responsibilities

  • Handle customer inquiries regarding hotel reservations, travel packages, and tourism information via phone, email, and chat in Polish.
  • Assist customers with booking processes and provide recommendations for accommodations and activities.
  • Resolve customer issues and complaints efficiently to enhance customer satisfaction.
  • Keep accurate records of customer interactions and document any changes or updates in our CRM system.
  • Collaborate with hospitality partners to provide timely and accurate services to customers.
  • Stay informed about travel trends, local attractions, and company offerings to provide informed support.

Requirements

Job Skills

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Polish Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing outstanding service in a vital sector. As a representative, you will assist patients and healthcare providers by addressing inquiries and delivering support in Polish.


Key Responsibilities

  • Manage customer inquiries related to healthcare services, insurance, and patient support via phone, email, and live chat in Polish.
  • Provide information on available healthcare services, appointment scheduling, and medical procedures.
  • Assist patients in navigating healthcare options, insurance claims, and benefits.
  • Handle and resolve any complaints or issues to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
  • Collaborate with healthcare professionals to provide accurate and timely information to customers.
  • Stay informed about healthcare policies and services to assist customers effectively.

Requirements

Job Skills

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