Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives within the retail industry. This role is ideal for individuals who possess a passion for customer engagement and are enthusiastic about providing excellent service to clients across the Nordic region. As a representative, you will be the face of our retail brand, assisting customers with their inquiries and enhancing their shopping experience in their native language.

Key Responsibilities

• Handle customer inquiries related to retail products, online orders, and store policies through phone, email, and live chat in Nordic languages.
• Provide product information, assistance with sales, and support for returns and exchanges.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Document all customer interactions and maintain records accurately in the customer relationship management (CRM) system.
• Collaborate with the sales and inventory teams to address customer needs and feedback.
• Stay informed about product promotions, new arrivals, and retail trends to provide customers with relevant information.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the automotive industry. Join our team and become a vital part of a passionate group dedicated to providing excellent customer support. In this role, you will assist customers with inquiries related to automotive products and services, utilizing your fluency in German to ensure they receive the best possible experience.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and maintenance via phone, email, and chat in German.
• Provide information on vehicle specifications, service options, and warranty details.
• Assist customers with troubleshooting and issue resolution while ensuring a high level of satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to address any customer concerns effectively.
• Stay updated on automotive industry trends and product knowledge to enhance customer service.

Requirements

Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the transportation industry, specifically focusing on rail and shipping. This role is perfect for individuals who are passionate about travel and logistics and have a strong commitment to providing exceptional customer service. As a key member of our team, you will facilitate communication in Dutch, assisting customers with their transportation needs and inquiries.

Key Responsibilities

• Respond to customer inquiries about transportation services, including rail and shipping options, via phone, email, and chat in Dutch.
• Provide detailed information regarding schedules, ticketing, and shipping logistics.
• Assist customers with booking changes, cancellations, and any related issues.
• Resolve customer complaints in a professional manner, ensuring a positive experience.
• Document all customer interactions accurately and maintain records in the system.
• Collaborate with logistics and customer service teams to ensure efficient service delivery.
• Stay informed about transportation industry trends and changes to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the renewable energy industry. This is a fantastic opportunity for individuals who are passionate about sustainability and customer engagement. In this role, you will be responsible for assisting customers with inquiries related to renewable energy products and services, all while providing exceptional support in Dutch. Your contributions will help promote a greener future and enhance customer satisfaction.

Key Responsibilities

• Manage customer inquiries regarding renewable energy solutions, installation processes, and service options via phone, email, and chat in Dutch.
• Provide clear and accurate information about renewable energy products, incentives, and policies.
• Assist customers in the application and installation processes, addressing any concerns they may have.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions and maintain detailed records in the database.
• Collaborate with technical and sales teams to ensure seamless service delivery.
• Stay up to date with industry developments to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the vibrant media and entertainment industry. This role is perfect for individuals who are passionate about media, technology, and customer engagement. As a representative, you will assist customers with inquiries related to media content, subscriptions, and service issues, all while providing exceptional support in Dutch.

Key Responsibilities

• Respond to customer inquiries regarding media and entertainment services, including streaming, subscriptions, and technical support via phone, email, and chat in Dutch.
• Provide accurate information about products, services, and current promotions.
• Assist customers with account management, including subscription changes and billing inquiries.
• Resolve customer complaints and technical issues in a timely manner.
• Document all customer interactions and ensure thorough follow-up for outstanding issues.
• Collaborate with marketing and technical teams to ensure an enhanced customer experience.
• Stay updated on new media content and industry trends to provide informed support.

Requirements

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Motia is seeking a dynamic and results-driven Senior Sales Executive to join our high-performing sales team in Burnley. In this role, you will be responsible for driving revenue growth by acquiring new customers and maintaining strong relationships with existing clients. You will utilise advanced sales techniques and our portfolio of Fuel Cards (Shell, BP, Esso, Texaco, Allstar, and more) and fleet products to effectively guide prospects throughout the sales process.

Key Responsibilities:

• Develop a comprehensive understanding of our product offerings and industry landscape.
• Plan and prioritize sales activities to optimize outreach and customer engagement.
• Conduct targeted business-to-business cold calls to identify and nurture leads.
• Manage customer accounts to maximize fuel volumes and meet their needs.
• Drive new business opportunities and successfully close deals via phone interactions.
• Provide exceptional service to enhance customer satisfaction and promote business growth.
• Respond to inquiries promptly and follow up using appropriate methods.
• Utilize our CRM system to track sales progress and maintain a robust pipeline.
• Stay informed on industry trends to identify new growth opportunities.
• Perform any additional tasks as required to support team objectives.

Requirements

Our client, a dynamic Events Management company, is looking to recruit a talented Customer Success Executive, Events to join their team. The Customer Success Executive plays a pivotal role in ensuring a smooth and high quality event experience for their clients. This is a client-facing role and involves managing customer onboarding through to event, coordinating event-related specifications with internal teams and suppliers and addressing client needs on-site. By building strong relationships and providing exceptional support throughout the event process, the Customer Success Executive ensures client satisfaction and contributing to a successful event delivery.

Key Responsibilities:

Next Job Abroad is excited to present an amazing opportunity for a Danish Speaking CRM Manager at a leading iGaming company in Malta! If you have a passion for creating exceptional customer experiences while driving engagement and retention, this position is for you. As the CRM Manager, you will be instrumental in developing and executing innovative CRM strategies tailored to the Danish audience, ensuring that players feel valued and engaged throughout their journey.

Your role will involve managing campaigns across various channels, analyzing player behavior to identify opportunities for growth, and collaborating with cross-functional teams to strengthen our CRM initiatives. This position demands a data-driven mindset and a proactive approach to enhancing player retention and loyalty.