Join Mercier Consultancy MD as a Dutch Customer Success Specialist and embark on an unforgettable journey working in the beautiful country of Bulgaria! We are offering a fully paid relocation package, allowing you to immerse yourself in the rich culture and stunning landscapes of Bulgaria while making a meaningful impact in customer success. In this role, you will be instrumental in ensuring that our Dutch-speaking clients receive top-tier support and guidance throughout their engagement with our company.

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking clients, nurturing strong relationships to enhance their overall experience.
• Assist clients in leveraging our products and services to meet their specific goals and objectives.
• Proactively monitor client satisfaction levels and provide tailored resources for their success.
• Maintain accurate records of client interactions and feedback in our CRM system for ongoing enhancement.
• Collaborate with various teams to troubleshoot client issues and implement effective solutions.
• Stay informed on sector trends to deliver valuable insights and advice to clients.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Customer Advisor for Smart Home & Appliances to be part of our team in Greece! This is an exciting opportunity for individuals who are passionate about technology and customer service. In this role, you will support customers in understanding and utilizing smart home products, ensuring they have the best experience possible.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients regarding smart home appliances via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, and technical support.
• Guide customers through the installation and usage of smart home devices to enhance user satisfaction.
• Document interactions with customers in the CRM system, ensuring accurate records of inquiries and solutions provided.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay up-to-date with the latest smart home technology trends and products.

Requirements

Het doel van de functie 
Als Inside Sales Representative bij HSO ben jij het aanspreekpunt voor potentiële klanten. Jij signaleert commerciële kansen, kwalificeert deze en ondersteunt het Sales-team bij het vullen van de pipeline. Je werkt nauw samen met Marketing en Sales en zorgt dat prospects op de juiste manier in contact komen met onze organisatie. Je werkt vanuit ons kantoor in Veenendaal of Rotterdam, gecombineerd met hybride werken zodat je jouw werk flexibel in kunt delen.

Wat ga je doen? 
• Actief benaderen van prospects en klanten via telefoon, e-mail en social media om behoeften en kansen te ontdekken 
• Nieuwe kansen kwalificeren en overdragen aan Account Executives 
• Leads en opportunities beheren en up-to-date houden in het CRM-systeem 
• Afspraken, demo’s en discovery-sessies plannen en bevestigen 
• Samenwerken met Marketing om campagnes te ondersteunen en feedback te geven op lead-kwaliteit 
• Alert zijn op markt- en intent-signalen en hier proactief op inspelen 
• Continu leren en jezelf ontwikkelen via HSO Academy en interne tools 

Jouw resultaatgebieden 
• Aantal geboekte afspraken/demo’s per maand/kwartaal 
• Conversie van gekwalificeerde leads naar opportunities 
• Nauwkeurigheid van CRM-data (bijv. 95%+ volledig en up-to-date) 
• Engagement van prospects na outreach 

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting into the Sales Director, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Eastern Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

*Candidates must reside in the Maritime Provinces to support local operations.*

What you’ll do:

Join Mercier Consultancy MD for exciting opportunities as a Swedish Speaking Customer Service Representative in the beautiful surroundings of Greece, complete with a fully paid relocation package! This unique role allows you to develop your career while enjoying a rich cultural experience in one of Europe's most enchanting locations.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a collaborative and enriching work environment. You will be part of a dedicated team committed to delivering exceptional customer experiences while growing both professionally and personally.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through phone, email, and chat, ensuring professionalism and clarity in every interaction.
• Guide customers in understanding our products and services, delivering accurate information and assistance.
• Swiftly address and resolve customer inquiries and complaints to maintain high satisfaction levels.
• Accurately document customer interactions and follow up to ensure their needs are met.
• Collaborate with team members and other departments to improve service quality and efficiency.
• Stay informed about company offerings and market trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to present Spanish Speaking Customer Service opportunities located in the picturesque Greece, complete with a fully paid relocation package! This is your chance to advance your career while enjoying the beauty and culture of Greece.

Why Join Mercier Consultancy MD?

We are dedicated to creating an inclusive and supportive work atmosphere where our employees can thrive. As a member of our dynamic customer service team, you'll play an essential role in delivering top-notch service to our clients.

Key Responsibilities

• Assist Spanish-speaking customers through phone, email, and chat, ensuring that each interaction is professional, friendly, and efficient.
• Educate customers about our products and services, providing detailed information and navigating inquiries effectively.
• Address and resolve customer complaints quickly to maintain high levels of satisfaction.
• Keep accurate records of customer interactions and perform follow-ups as necessary.
• Collaborate with colleagues and departments to improve service quality and overall customer experience.
• Stay updated on company offerings and market trends to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Slovak Speaking professionals to join our team in Sofia, Bulgaria! If you’re looking for a fresh start in a vibrant city with a fully paid relocation package, this is the perfect chance to enhance your career while experiencing a new culture.

About the Role

In this position, you will be working in a dynamic environment where your linguistic skills will be utilized to support our Slovak-speaking clients across various sectors. You will play a vital role in ensuring excellent customer service and communication.

Key Responsibilities

• Provide exceptional support to Slovak-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and problem-solving in a timely and professional manner.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to enhance customer satisfaction and quality of service.
• Stay knowledgeable about products, services, and best practices to provide informed advice and assistance.

Requirements

Mercier Consultancy MD is excited to announce exceptional Slovak Speaking Customer Service positions available in the stunning country of Greece, complete with a fully paid relocation package! This is a wonderful opportunity to enhance your career in a beautiful setting while experiencing the rich culture and history of Greece.

Why You Should Join Us?

At Mercier Consultancy MD, we value our employees and foster a supportive, collaborative work environment. As part of our team, you will play a key role in ensuring an outstanding experience for our customers.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various channels including phone, email, and chat, ensuring professionalism and warmth.
• Assist customers in exploring our products and services, delivering clear and accurate information.
• Effectively resolve customer inquiries and complaints promptly to maintain high levels of satisfaction.
• Document customer interactions thoroughly and follow up to ensure their needs are fully met.
• Collaborate with team members and other departments to continuously improve service quality.
• Stay informed about our products and industry trends to offer the most relevant support.

Requirements

Join Mercier Consultancy MD as a Portuguese-Speaking Financial Customer Expert in Greece! We are thrilled to offer a fully paid relocation opportunity for dynamic individuals looking to advance their careers in the financial services sector. In this role, you will be instrumental in providing top-notch support to our Portuguese-speaking clients, helping them navigate their financial inquiries with ease.

Key Responsibilities

• Assist Portuguese-speaking customers with financial queries via phone, email, and live chat.
• Provide accurate information regarding banking products, services, and account management.
• Resolve customer issues promptly and professionally, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system to maintain accurate records.
• Work closely with internal teams to deliver effective solutions and enhance the customer experience.
• Stay informed about financial regulations and industry trends to provide reliable support to clients.

Requirements