Mercier Consultancy MD is thrilled to announce exciting job opportunities for Czech Speaking professionals looking to work in Greece! We offer a fully paid relocation package to help you make the move smoothly. In this role, you will engage with Czech-speaking clients, providing outstanding customer support and making their experience exceptional while living in a vibrant environment.

Key Responsibilities

• Provide high-quality customer service in Czech via various channels, including phone, email, and chat.
• Assist clients with inquiries regarding products, services, and account management.
• Document and maintain accurate records of all customer interactions within our CRM system.
• Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
• Work collaboratively with other teams to escalate and address complex customer concerns.
• Stay updated on product offerings, company policies, and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting career opportunities for Croatian-speaking professionals looking to work in Greece! We provide a fully paid relocation package to ensure your transition is smooth and comfortable. In this role, you will be an integral part of our team, delivering exceptional service and support to our Croatian-speaking clients. Join us in one of the most beautiful countries in Europe while advancing your career.

Key Responsibilities

• Provide high-quality customer support in Croatian through various communication channels, including phone, email, and live chat.
• Assist clients with inquiries related to products, services, and account management.
• Efficiently process requests and document customer interactions in our CRM system.
• Resolve customer issues and complaints with professionalism and promptness.
• Work collaboratively with internal teams to improve processes and enhance customer satisfaction.
• Stay updated on our product offerings and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Chinese Speaking professionals looking to work in Greece! We offer a fully paid relocation package to help you start your new career adventure in a beautiful and vibrant country. In this role, you will engage with our Chinese-speaking clients, providing exceptional service and support, and becoming a key part of our team.

Key Responsibilities

• Serve as the primary point of contact for Chinese-speaking clients, addressing inquiries and providing information through various communication channels.
• Assist clients with services, products, and support needs, ensuring a positive customer experience at all times.
• Document customer interactions and feedback accurately in our CRM system for future reference and quality assurance.
• Work closely with various departments to ensure clients receive timely and efficient support.
• Stay up-to-date about company offerings, industry trends, and local insights to better assist customers.
• Contribute to team goals and participate in initiatives aimed at enhancing customer service quality and efficiency.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Bulgarian-speaking individuals looking to work in Greece! We offer fully paid relocation packages to make your transition seamless and stress-free. In this role, you will join a dynamic team and contribute to providing exceptional customer service and support to our Bulgarian-speaking clients in various sectors.

Key Responsibilities

• Assist Bulgarian-speaking customers with their inquiries through multiple channels, including phone, email, and live chat.
• Provide detailed information about products and services, ensuring customers have a positive experience.
• Resolve customer complaints and issues effectively to maintain high satisfaction levels.
• Document all customer interactions accurately in our CRM system for quality assurance and follow-ups.
• Collaborate with internal teams to ensure customer concerns are addressed and improve service delivery.
• Stay updated on company offerings and industry trends to provide informed assistance to customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting to the Inside Sales Manager, this B2B role involves managing merchant relationships and working directly with business owners, finance managers, and sales agents across Canada who wish to use our consumer financing platform. To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

What you'll do:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Sports Betting Platform based in Greece. This role is perfect for individuals who are passionate about sports and customer service. As a representative, you will assist customers in navigating the sports betting platform while providing support and information in Portuguese.

Key Responsibilities

• Manage customer inquiries related to sports betting operations, account management, and platform features via phone, email, and chat in Portuguese.
• Provide detailed information on betting options, promotions, and rules of play.
• Assist customers with account registration, deposits, withdrawals, and betting transactions.
• Resolve customer issues and complaints efficiently, ensuring a positive betting experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with other departments to enhance customer satisfaction and streamline service delivery.
• Stay informed about sports events, betting trends, and platform updates to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading Real Estate Platform in Greece. This role is perfect for individuals who are passionate about real estate and customer engagement while providing services in Portuguese. As a member of our team, you will assist clients in navigating the real estate market, helping them with inquiries about properties and services.

Key Responsibilities

• Handle customer inquiries related to property listings, real estate services, and transactions via phone, email, and chat in Portuguese.
• Provide detailed information about available properties, pricing, and market trends to clients.
• Assist customers in scheduling viewings and understanding the buying or renting process.
• Resolve customer complaints or issues effectively to ensure a high level of client satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Work closely with real estate agents to facilitate a smooth customer experience.
• Stay informed about the Greek real estate market and regulatory changes to provide relevant assistance to clients.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Public Utilities Company in Greece. This role is ideal for individuals who are passionate about making a difference in the community through effective and compassionate customer service. As a representative, you will assist Portuguese-speaking customers with their inquiries regarding public utilities services, ensuring clear communication and support.

Key Responsibilities

• Handle customer inquiries related to public utility services, billing, and account management via phone, email, and chat in Portuguese.
• Provide accurate information about service availability, pricing, and payment options.
• Assist customers with issues related to service interruptions, outages, and general account inquiries.
• Resolve customer complaints efficiently while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Work closely with technical and service departments to enhance overall customer experience and service delivery.
• Stay informed about changes in public utility regulations and services to provide up-to-date information.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives to join our team supporting an online marketplace in Greece. This exciting role is perfect for individuals who are passionate about e-commerce and customer engagement. As a representative, you will communicate with customers primarily in Portuguese, assisting them with various inquiries related to products and services.

Key Responsibilities

• Handle customer inquiries related to online marketplace products, order statuses, and account issues via phone, email, and chat in Portuguese.
• Provide comprehensive information on product specifications, availability, and pricing.
• Assist customers with order processing, returns, and refunds while ensuring a seamless experience.
• Resolve customer complaints and provide solutions in a timely and efficient manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance customer experience and address any concerns promptly.
• Stay informed about the latest trends in online shopping and the marketplace's offerings to deliver effective support.

Requirements