About the Role:

Join our vibrant team at Mercier Consultancy MD as a Spanish Customer Service Representative located in the beautiful city of Athens! If you have a passion for providing exceptional service and are fluent in Spanish, this is the perfect opportunity for you to connect with customers and help them with their inquiries.

In this role, you will be responsible for delivering outstanding support to our Spanish-speaking clients and ensuring their needs are met with professionalism and care. You'll thrive in a collaborative environment where your contributions will be valued.

Your Responsibilities:

• Provide excellent customer service to Spanish-speaking clients via phone, email, and chat.
• Respond to inquiries effectively, ensuring a positive experience for every customer.
• Work closely with team members to share insights and enhance service delivery.
• Utilize client systems and tools efficiently to assist customers in a timely manner.
• Participate in ongoing training sessions to develop your skills and knowledge further.

Requirements

Mercier Consultancy MD is looking for a dynamic Spanish Customer Consultant to join our team for an exciting accommodation platform based in Athens. In this role, you will play a crucial part in maintaining our high standards of customer service for Spanish-speaking users. Your primary responsibility will be to assist customers with their accommodation inquiries and provide support throughout their journey. If you are passionate about hospitality and enjoy helping others, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support to Spanish-speaking customers through phone, email, and live chat.
• Assist users with inquiries related to bookings, cancellations, and accommodations.
• Resolve customer issues efficiently while ensuring a positive experience.
• Document customer feedback and interactions to improve service offerings.
• Collaborate with internal teams to facilitate smooth customer experiences.
• Stay informed about industry trends and platform features to offer informed assistance.

Requirements

Mercier Consultancy MD is looking for a proactive Slovak Customer Support Representative specializing in E-commerce to join our dedicated team in Athens. If you are passionate about customer service and have a strong command of the Slovak language, this is an excellent opportunity to provide exceptional support to our Slovak-speaking customers and enhance their online shopping experience.

Key Responsibilities

• Provide exceptional customer support to Slovak-speaking customers through various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding products, order status, and account management.
• Efficiently resolve customer complaints and seek to exceed their expectations.
• Maintain accurate records of customer interactions and provide valuable feedback to improve services.
• Collaborate with internal teams to manage and resolve complex customer issues.
• Keep updated on product knowledge, promotions, and changes in policies to furnish customers with accurate information.

Requirements

Mercier Consultancy MD is seeking a dedicated Romanian Customer Support Travel Consultant to join our team in the vibrant city of Athens. In this role, you will assist Romanian-speaking clients in planning and booking their travel experiences, delivering exceptional customer service and travel solutions tailored to their needs.

Key Responsibilities

• Provide outstanding customer support to Romanian-speaking clients via phone, email, and chat, addressing their travel inquiries and booking needs.
• Offer expert advice on travel options, including destinations, accommodations, and travel packages.
• Create customized travel itineraries based on clients’ preferences and requirements to enhance their travel experience.
• Handle customer complaints or issues effectively, ensuring a positive resolution and high customer satisfaction.
• Document all customer interactions accurately in the CRM system to track inquiries and follow-ups.
• Stay informed about travel trends, new offerings, and best practices to provide informed recommendations to clients.

Requirements

Mercier Consultancy MD is looking for a passionate and knowledgeable Portuguese Travel Consultant to join our team in Athens! In this exciting role, you will provide expert advice and support to Portuguese-speaking clients, helping them to create unforgettable travel experiences while enjoying the vibrant culture and history of Greece.

Key Responsibilities

• Assist Portuguese-speaking clients with their travel inquiries via phone, email, and in-person consultations.
• Provide detailed recommendations on travel packages, accommodations, and destinations to meet client needs.
• Design customized travel itineraries that reflect the unique preferences and desires of each client.
• Manage and resolve customer complaints and inquiries with professionalism and efficiency.
• Maintain accurate records of client interactions and preferences in our CRM system to ensure seamless service.
• Stay updated on travel industry trends and local attractions to offer insightful recommendations to clients.

Requirements

Mercier Consultancy MD is looking for a talented Portuguese Customer Support Specialist to join our team in Athens. This position is perfect for individuals who are fluent in Portuguese and have a passion for helping customers. In this role, you will be the first point of contact for our Portuguese-speaking clients, ensuring that their needs are met and their questions are answered.

Key Responsibilities

• Provide excellent customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and account management.
• Document customer interactions and follow up when necessary to ensure client satisfaction.
• Collaborate with internal teams to resolve more complex customer issues.
• Stay knowledgeable about products and services to provide accurate and helpful information.
• Participate in training sessions to improve service skills and product knowledge.

Requirements

Mercier Consultancy MD is seeking a dedicated Portuguese Customer Care Agent to join our team in the thriving gaming industry based in Athens. In this role, you will provide exceptional service to our Portuguese-speaking customers, helping them navigate our gaming platforms while ensuring a positive and enjoyable experience. This is a fantastic opportunity to be part of a dynamic and innovative company within a rapidly growing sector.

Key Responsibilities

• Respond to customer inquiries in Portuguese through multiple communication channels, including phone, email, and live chat.
• Assist customers with account management, gameplay questions, and technical troubleshooting.
• Provide information on promotions, features, and services available on our gaming platform.
• Document and track customer interactions in our CRM system for quality assurance and reporting.
• Handle customer complaints with professionalism and provide effective solutions to enhance satisfaction.
• Collaborate with team members and other departments to streamline processes and improve customer experience.

Requirements

Mercier Consultancy MD is on the lookout for a motivated Polish Customer Support Specialist to join our dedicated team in Athens. This position is tailored for individuals who are fluent in Polish and have a genuine passion for assisting customers in resolving their inquiries. As a key member of our support team, you will be responsible for providing outstanding service to our Polish-speaking clients.

Key Responsibilities

• Offer exceptional customer support to Polish-speaking clients through phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting issues.
• Document customer interactions accurately and follow up on pending matters.
• Coordinate with internal teams to escalate and resolve more complex inquiries efficiently.
• Stay informed about products and services to ensure accurate information is relayed to customers.
• Engage in training programs to enhance skills and knowledge.

Requirements

Mercier Consultancy MD is looking for a committed Polish Customer Support Travel Agent to join our dynamic team in Athens. In this role, you will provide exceptional support to our Polish-speaking clients, helping them plan, book, and enjoy their travel experiences to the fullest.

Key Responsibilities

• Deliver top-notch customer support to Polish-speaking clients through various communication channels, including phone, email, and chat.
• Assist clients with inquiries about travel arrangements, destinations, and our range of services.
• Create personalized travel itineraries that meet clients’ tastes, preferences, and budgets.
• Efficiently handle customer complaints and issues, ensuring resolutions that promote customer satisfaction.
• Maintain accurate records of client interactions in our CRM system for effective follow-ups and service improvements.
• Stay updated on travel industry trends, destination highlights, and best practices to provide well-informed advice to clients.

Requirements

Join Mercier Consultancy MD as a Norwegian Customer Consultant for our exciting streaming platform! This remote position based in Greece offers a unique opportunity to support our Norwegian-speaking customers in their streaming experience. You will be the voice of our brand, helping users navigate our platform and resolve any issues efficiently and courteously. If you are passionate about entertainment and technology and love assisting customers, this role is for you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking users via phone, email, and live chat.
• Assist customers with inquiries regarding streaming services, subscriptions, and technical issues.
• Resolve customer problems promptly and accurately, ensuring a positive experience.
• Document customer interactions and feedback to contribute to service improvements.
• Collaborate with internal teams to enhance the overall user experience.
• Keep abreast of our services and updates to provide informed assistance to customers.

Requirements