Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer service. As a customer service representative, you will assist clients by addressing their inquiries and ensuring a smooth customer experience in Czech.

Key Responsibilities

• Handle customer inquiries related to logistics and supply chain services through phone, email, and live chat in Czech.
• Provide accurate information regarding shipping options, delivery timelines, and service policies.
• Assist customers with order management, tracking shipments, and resolving issues.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with internal teams to improve service delivery and respond effectively to customer needs.
• Stay informed about industry trends and updates to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and biotechnology, and who excel at providing outstanding customer service. As a member of our team, you will assist clients with inquiries related to biotechnology products and services, ensuring they receive the support they need in Czech.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, services, and solutions via phone, email, and chat in Czech.
• Provide support to customers regarding product information, usage, and troubleshooting.
• Assist with order processing and follow up on delivery status.
• Resolve customer complaints and issues efficiently and professionally to ensure a high level of satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to improve service delivery and responsiveness.
• Stay informed about industry developments and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
• Provide accurate information about flight schedules, baggage policies, and additional services.
• Assist customers with the booking process, changes, and special requests.
• Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and reporting.
• Collaborate with operational teams to ensure seamless customer experiences and timely updates.
• Stay informed about industry trends and company services to provide valuable assistance to customers.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

As a Key Account Manager (KAM), you will own and grow relationships with some of our most strategic clients in the life sciences sector. You’ll act as a trusted advisor, ensuring client satisfaction, driving revenue growth, and shaping long-term partnerships that matter.

Main Responsibilities

• Manage 1 to 4 Top-10 client accounts, ensuring strategic alignment and business growth.
• Serve as the primary point of contact for key stakeholders, building trust and delivering value.
• Develop and execute annual account plans, including governance, risk management, and growth strategies.
• Identify and capture cross-sell and upsell opportunities across Excelya’s full service portfolio.
• Lead business reviews with clients and maintain a 360° view of the account.
• Oversee contract negotiations, renewals, and master agreements.
• Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer interaction and retail products. As part of our customer service team, you will assist customers in Polish, addressing their inquiries and ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, order statuses, and services via phone, email, and live chat in Polish.
• Provide information on product availability, pricing, promotions, and return policies.
• Assist customers with the entire order process, including placement, changes, and cancellations.
• Resolve customer complaints and issues professionally and promptly to ensure satisfaction.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Collaborate with other departments to improve customer experience and streamline processes.
• Stay informed about product knowledge and retail updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Polish Speaking Customer Service Representatives in the Real Estate industry. This is an exciting role for individuals who are passionate about property and customer service. As a representative, you will assist clients with their inquiries related to real estate services, providing top-notch support in the Polish language.

Key Responsibilities

• Manage customer inquiries regarding real estate listings, property management, and buying/selling processes via phone, email, and chat in Polish.
• Provide detailed information on available properties, market trends, and real estate regulations.
• Assist customers with application processes, negotiate terms, and address any concerns.
• Resolve customer complaints efficiently while maintaining high levels of customer satisfaction.
• Document all interactions accurately within the CRM system for effective tracking and follow-up.
• Collaborate with real estate agents and other departments to improve service delivery.
• Stay informed about industry changes and company offerings to provide relevant advice to clients.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Manufacturing industry. This position is ideal for individuals who are passionate about customer service and have an interest in the manufacturing sector. In this role, you will provide essential support to clients while ensuring they receive outstanding service in Polish.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, order status, and production schedules via phone, email, and chat in Polish.
• Provide detailed information on product specifications, pricing, and availability.
• Assist customers with order placement, changes, cancellations, and troubleshooting.
• Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up purposes.
• Collaborate with production and logistics teams to provide customers with timely updates and information.
• Stay informed about industry trends and product knowledge to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for those who are passionate about logistics and delivering exceptional customer service. In this role, you will assist customers in Polish with their inquiries related to logistics solutions, ensuring an outstanding experience throughout the supply chain process.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Polish.
• Provide accurate information regarding delivery schedules, service offerings, and pricing options.
• Assist customers with order processing, changes, cancellations, and inquiries related to inventory and shipment status.
• Resolve issues and complaints in a timely manner, maintaining a high level of customer satisfaction.
• Document all customer interactions and maintain accurate records in our CRM system.
• Collaborate with operations and logistics teams to ensure seamless service delivery to customers.
• Stay informed about industry trends and service enhancements to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is perfect for individuals who are passionate about the energy industry and committed to delivering excellent customer service. In this position, you will assist customers by addressing their inquiries and providing support in Polish.

Key Responsibilities

• Handle customer inquiries related to oil and gas services, including pricing, account management, and service updates via phone, email, and chat in Polish.
• Provide customers with information on service options, billing inquiries, and energy solutions.
• Assist with account setup, service issues, and product-related inquiries to ensure a seamless customer experience.
• Resolve customer complaints promptly and effectively, ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to provide timely updates and enhance customer service delivery.
• Stay informed about industry trends, energy policies, and company offerings to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in construction services and are passionate about delivering excellent customer support. As a customer service representative, you will assist clients with their inquiries in Polish, helping them navigate our services and ensure a smooth and positive experience.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in Polish.
• Provide information on project timelines, service offerings, and pricing.
• Assist customers with order placements, changes, and tracking their requests effectively.
• Resolve customer complaints and issues promptly while ensuring a positive customer experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with project managers and teams to provide customers with real-time information and updates.
• Stay informed about industry trends and company services to assist customers effectively.

Requirements