Polish Speaking Customer Service for E-Commerce Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to offer a unique opportunity for Polish Speaking Customer Service Representatives for an E-Commerce Platform, with the possibility of working in beautiful Greece. This role is ideal for individuals who are passionate about online shopping and customer service. As a representative, you will assist customers in their inquiries while ensuring a seamless shopping experience in Polish.
Key Responsibilities
- Manage customer inquiries regarding products, orders, and online services via phone, email, and chat in Polish.
- Provide comprehensive information to customers about product details, pricing, and shipping options.
- Assist customers with order processing, tracking, returns, and exchanges efficiently.
- Resolve customer complaints and issues promptly to maintain customer satisfaction.
- Document customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to enhance the customer experience and address service-related challenges.
- Stay informed about the latest trends in e-commerce and the range of products offered on the platform.
Requirements