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Nordic Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals with a passion for customer service and a keen interest in logistics solutions. As a representative, you will assist clients in navigating their logistics needs, ensuring a smooth and efficient experience while communicating effectively in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and delivery options via phone, email, and chat in Nordic languages.
  • Provide information on service availability, pricing, and compliance with shipping regulations.
  • Assist customers with booking processes, changes, and any required documentation.
  • Resolve customer issues and complaints promptly, ensuring a high level of satisfaction.
  • Accurately document customer interactions in our CRM system for future reference and follow-up.
  • Collaborate with internal teams and partners to provide accurate and timely information.
  • Stay informed about industry trends, updates, and operational changes related to logistics and supply chain management.

Requirements

Job Skills

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Nordic Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals passionate about technology and customer service. You will engage with clients across the Nordic region, assisting them with their IT-related inquiries and ensuring a seamless experience.


Key Responsibilities

  • Manage customer inquiries regarding IT products, services, and troubleshooting via phone, email, and live chat in Nordic languages.
  • Provide support for software and hardware issues, guiding customers through solutions step-by-step.
  • Assist clients with account management, service inquiries, and order processing.
  • Resolve technical issues efficiently and ensure customer satisfaction throughout the process.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Work closely with technical teams to address ongoing service issues and enhance customer experience.
  • Stay informed about technology trends and updates to provide applicable advice to customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is delighted to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals passionate about travel and dedicated to providing outstanding customer service. As a representative, you will assist clients with inquiries regarding travel accommodations, bookings, and tourism services, all while communicating effectively in Nordic languages.


Key Responsibilities

  • Manage customer inquiries about hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Nordic languages.
  • Provide detailed information on available services, promotions, and local attractions.
  • Assist customers with reservation management, changes, cancellations, and special requests.
  • Resolve customer complaints and issues with a courteous and effective approach.
  • Document all interactions accurately in the CRM system for future reference.
  • Coordinate with hotels and tourism partners to ensure seamless customer experiences.
  • Stay informed about travel trends, destination updates, and company offerings to provide relevant information to customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Healthcare industry. This role is tailored for individuals who are passionate about helping others and take pride in providing excellent customer service. As a representative in this role, you will assist clients with their healthcare inquiries, ensuring they receive the support and information they need in their native Nordic language.


Key Responsibilities

  • Respond to customer inquiries regarding healthcare services, benefits, and coverage options via phone, email, and live chat in Nordic languages.
  • Provide accurate information about healthcare policies, procedures, and eligibility requirements.
  • Assist customers with claims processing, service scheduling, and account inquiries.
  • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
  • Keep accurate records of customer interactions and document details in the CRM system.
  • Work collaboratively with healthcare professionals and internal teams to resolve customer issues.
  • Stay informed about healthcare regulations, services, and available resources to assist customers effectively.

Requirements

Job Skills

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Nordic Speaking Customer Service for Government & Public Sector industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Government & Public Sector industry. This role is tailored for individuals who are passionate about serving the community and have a strong desire to assist customers with their inquiries related to governmental services. As a representative, you will be a key point of contact, providing valuable information and support in Nordic languages.


Key Responsibilities

  • Handle inquiries related to public services, policies, and regulations via phone, email, and chat in Nordic languages.
  • Provide accurate information on available government resources and services to customers.
  • Assist customers with the application processes for public services and benefits.
  • Resolve any issues or complaints promptly and courteously, ensuring customer satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with government agencies and departments to provide current information and enhance service delivery.
  • Stay informed about changes in policies and services to better assist customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Energy sector, specifically focusing on the Oil & Gas industry. This role is ideal for individuals who are passionate about energy solutions and committed to providing outstanding customer service. As part of our team, you will assist clients with inquiries and support their needs in a Nordic language.


Key Responsibilities

  • Manage customer inquiries related to oil and gas services, products, and solutions via phone, email, and live chat in the appropriate Nordic language.
  • Provide information on service options, pricing, and project timelines to customers.
  • Assist clients with account management, service requests, and troubleshooting issues.
  • Address customer complaints and resolve issues efficiently to enhance customer satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer support.
  • Stay informed about industry trends and company offerings to provide relevant information to clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Education & E-Learning industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about learning and education, and who excel in providing outstanding customer service. As a representative, you will be responsible for assisting students, educators, and institutions with their inquiries, while ensuring a seamless experience in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to educational products, platforms, and services via phone, email, and live chat in a Nordic language.
  • Provide information on course offerings, enrollment processes, and platform features.
  • Assist users with account management, technical support, and troubleshooting.
  • Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Accurately document customer interactions and maintain records in the CRM system.
  • Collaborate with internal teams to enhance service delivery and improve user experiences.
  • Stay informed about industry trends and company offerings to provide relevant information to users.

Requirements

Job Skills

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Nordic Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who possess a passion for construction and enjoy supporting customers with their inquiries. As a customer service representative, you will assist clients in navigating their needs while providing exceptional service in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to construction services, project timelines, and product information via phone, email, and live chat in Nordic languages.
  • Provide guidance on construction processes, service offerings, and available solutions.
  • Assist customers with project-related questions, orders, and service modifications.
  • Resolve customer complaints and concerns effectively to ensure satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with project managers and technical teams to provide accurate updates and solutions to clients.
  • Stay informed on industry trends, construction codes, and company offerings to enhance customer interactions.

Requirements

Job Skills

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Nordic Speaking Customer Service for Biotechnology industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an exceptional opportunity for Nordic Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology, and who excel in providing outstanding customer support. You will be responsible for engaging with clients in Nordic languages, addressing their inquiries, and guiding them through our biotechnology products and services.


Key Responsibilities

  • Manage customer inquiries related to biotechnology products, services, and support via phone, email, and chat in Nordic languages.
  • Provide accurate information on product specifications, applications, and availability.
  • Assist customers with orders, account management, and service-related questions.
  • Resolve issues and complaints promptly, ensuring a high level of customer satisfaction.
  • Document all customer interactions in the CRM system to maintain accurate records.
  • Collaborate with product and technical teams to address customer needs effectively.
  • Stay informed about industry developments and company offerings to advise customers appropriately.

Requirements

Job Skills

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Nordic Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an outstanding opportunity for Nordic Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about finance and customer service. As a representative, you will support clients by addressing their banking needs, providing information about products and services, and ensuring a seamless experience in Nordic languages.


Key Responsibilities

  • Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Nordic languages.
  • Assist customers with new account setups, transaction queries, and troubleshooting issues.
  • Provide accurate and detailed information on banking policies, rates, and promotions.
  • Handle complaints and resolve customer concerns effectively to ensure satisfaction.
  • Maintain accurate documentation of customer interactions in the CRM system.
  • Collaborate with internal teams to improve service delivery and customer experiences.
  • Stay informed about financial services regulations and company offerings to provide relevant assistance.

Requirements

Job Skills

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