Staff Software Engineer (Backend)

Location: San Francisco, New York, or Remote (US)

On-site/Remote| Full-time

Compensation: $225K – $300K 

Our client is a high-growth, venture-backed organization (YC W24) that has raised over $35M to pioneer the next generation of autonomous digital workers. Unlike traditional chatbots or copilots, our client builds fully autonomous "AI employees" that research leads, manage complex outbound sequences, handle deliverability infrastructure, and self-optimize through behavioral patterns.

Currently at $8M+ ARR and scaling rapidly, the organization is deep in the development of its next-generation platform—a step change in the capabilities of AI agents. The backend is the core of this transformation, processing millions of signals to facilitate autonomous decision-making. Our client is seeking a Staff Software Engineer to serve in a foundational role, owning major segments of the platform infrastructure and driving high-throughput AI orchestration. The engineering culture is flat, high-velocity, and results-oriented. There is no red tape; engineers are expected to own outcomes end-to-end, from architecture and design to deployment and monitoring.

Key Responsibilities

Member of Technical Staff (Applied AI Engineer)

Location: Toronto (Office)

On-site | Full-time

Compensation: $140K - $260K

Our client is seeking an Applied AI Engineer to join a high-growth, talent-dense team building open-source browser infrastructure for AI agents and applications. The organization provides a foundational Sessions API that enables developers to ship AI products capable of seamless web interaction.

After experiencing 50x growth in 2025 driven by a vibrant open-source community and word-of-mouth adoption, our client is expanding their founding engineering team. This role sits at the critical intersection of product engineering, applied research, and community engagement. The successful candidate will not only ship production-grade code but will also conduct experiments to determine the most effective strategies for browser automation, subsequently translating those insights into frameworks and content that empower the global developer ecosystem.

This is an intensive, high-impact role suited for engineers who thrive in fast-paced environments and are comfortable owning projects from conception to deployment.

Key Responsibilities

Forward Deployed Engineer

Location: New York or San Francisco (with frequent travel to customer sites)

On-site | Full-time

Our client is a venture-backed, high-growth organization (YC W24) that has raised over $35M to pioneer the development of autonomous "AI employees." Unlike traditional chatbots or copilots, our client builds digital workers capable of performing end-to-end professional roles, such as automated business development, lead research, and objection handling. Currently at $8M+ ARR and scaling rapidly, the organization is seeking a Forward Deployed Engineer (FDE) to serve as the critical bridge between their advanced AI technology and their most strategic enterprise customers.

The Forward Deployed Engineer operates at the intersection of engineering, consulting, and advisory. This individual will partner with Sales, Customer Success, and Product teams to ensure that the platform is seamlessly integrated into customer environments to drive measurable ROI. This is a foundational role within a new function directly overseen by the CEO, requiring a blend of deep technical proficiency and high-level strategic communication. This position is based on-site in New York City and requires frequent travel (up to 50%) to customer sites for discovery, scoping, and onboarding.

Key Responsibilities

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism.
• Resolve customer concerns and complaints effectively to ensure high levels of satisfaction.
• Maintain accurate documentation of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience.
• Stay up-to-date with industry trends and product knowledge to provide informed and effective support.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work.

Key Responsibilities

• Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat.
• Respond promptly and professionally to inquiries regarding products, services, and company policies.
• Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience.
• Document all customer interactions accurately in our CRM system for future reference and improvement.
• Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

• Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
• Document all customer interactions thoroughly in our CRM system for continuous improvement.
• Work collaboratively with other departments to address customer needs and enhance service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work arrangement based in beautiful Greece. This role is ideal for enthusiastic individuals who are passionate about providing excellent customer service while enjoying the flexibility of working from home.

Key Responsibilities

• Provide exceptional customer support to Dutch/Flemish-speaking clients through various channels including phone, email, and chat.
• Address client inquiries regarding products, services, and company policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
• Document interactions thoroughly in our CRM system to ensure seamless service delivery.
• Collaborate with internal teams to deliver comprehensive solutions and address customer needs.
• Stay informed about company offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat.
• Address inquiries related to products, services, and company policies promptly and professionally.
• Resolve customer complaints and issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system to enable continuous improvement.
• Work collaboratively with other departments to deliver comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to enhance the quality of customer support provided.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for customer service professionals eager to provide top-notch support to our Dutch and Flemish-speaking clients while enjoying the beautiful surroundings of Greece.

Key Responsibilities

• Deliver exceptional customer support to Dutch and Flemish-speaking clients via phone, email, and live chat.
• Address inquiries related to products, services, and company policies with accuracy and efficiency.
• Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document customer interactions thoroughly in our CRM system for enhanced service quality.
• Collaborate with various teams to provide comprehensive solutions to customer needs.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from the beautiful country of Greece. This role is ideal for individuals who are enthusiastic about delivering exceptional customer service while enjoying the beautiful Mediterranean lifestyle.

Key Responsibilities

• Provide top-notch customer support to Danish-speaking clients through a variety of communication channels, including phone, email, and live chat.
• Address inquiries concerning products, services, and company policies accurately and professionally.
• Proactively resolve customer issues and complaints to ensure a high level of customer satisfaction.
• Accurately document customer interactions and feedback in our CRM system for continuous improvement.
• Collaborate with cross-functional teams to deliver comprehensive solutions tailored to customer needs.
• Stay updated on company offerings and industry trends to enhance the quality of support.

Requirements