Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Danish Speaking Customer Experience Agent, allowing you to work remotely from Greece! We are seeking enthusiastic candidates who are passionate about delivering exceptional customer service to our Danish-speaking clients. In this role, you will be pivotal in ensuring customer satisfaction and building lasting relationships.

Key Responsibilities

• Provide outstanding customer support in Danish through various communication channels, including phone, email, and chat.
• Efficiently address customer inquiries and resolve issues to maintain a high level of service.
• Document customer interactions accurately and maintain organized records in our CRM system.
• Collect and analyze customer feedback to contribute to service improvements and enhancements.
• Collaborate with team members to share insights and best practices for optimizing customer experiences.
• Stay updated on product offerings, services, and industry trends to provide effective assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Danish Speaking Customer Experience Agent, offering the flexibility to work remotely from Greece! We are looking for dedicated individuals who are passionate about customer service and eager to provide exceptional support to our Danish-speaking clients. In this pivotal role, you will ensure customer satisfaction and build lasting relationships, all while enjoying the benefits of remote work.

Key Responsibilities

• Deliver outstanding customer support in Danish through phone, email, and chat communications.
• Handle customer inquiries and resolve issues efficiently, maintaining a high level of service quality.
• Accurately document customer interactions and maintain up-to-date records in our CRM system.
• Gather and analyze customer feedback to contribute to the improvement of our services.
• Collaborate with team members to share insights and enhance customer service processes.
• Stay updated on product offerings, services, and industry trends to ensure effective customer assistance.

Requirements

Mercier Consultancy MD is excited to offer Polish Speaking Jobs in Sofia, Bulgaria, with a fully paid relocation package! This opportunity is perfect for Polish speakers seeking a new adventure and a rewarding career in a vibrant work environment. Join our enthusiastic team, where you will utilize your language skills while making a positive impact through your work.

Key Responsibilities

• Engage with Polish-speaking customers to provide high-quality support through various communication channels.
• Assist clients in navigating inquiries about products and services, ensuring thorough understanding and satisfaction.
• Document customer interactions accurately in our database and provide feedback for continuous improvement.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Participate in training and development sessions to keep up with industry knowledge and company updates.
• Support promotional campaigns and initiatives through effective customer communication.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for an Icelandic Speaking Support Agent to join our dedicated team in Bulgaria. This position is ideal for individuals who are passionate about providing exceptional customer service and are fluent in Icelandic. As an Icelandic Speaking Support Agent, you will play a crucial role in assisting our Icelandic-speaking clients, ensuring they receive top-notch support and services.

Key Responsibilities

• Deliver excellent customer support to Icelandic-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries about products, services, and general information.
• Effectively resolve customer complaints and issues to maintain a high level of satisfaction.
• Accurately document customer interactions in our CRM system to ensure proper follow-up and record-keeping.
• Collaborate with other departments to address complex inquiries and enhance customer experience.
• Stay updated on company policies, products, and industry trends to provide precise information to clients.

Requirements

Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.

Your Role

As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.

Key Responsibilities

• Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
• Provide accurate information about shipping options, tracking, and delivery times.
• Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
• Maintain detailed records of customer interactions and feedback for quality assurance.
• Collaborate with the logistics team to ensure prompt and effective service delivery.
• Stay informed about operational updates and service changes to relay accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German-Speaking Support Agents with a full relocation package to Greece! This position is tailored for individuals who are passionate about customer service and are eager to support clients in a vibrant and dynamic environment. As part of our team, you will play a key role in assisting our German-speaking customers, ensuring they receive the highest level of support.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist with inquiries regarding products, services, and account-related issues.
• Address and resolve customer complaints effectively to maintain high satisfaction levels.
• Log and track customer interactions and issues in our CRM system for accurate records.
• Collaborate with other teams to manage complex inquiries and escalate when necessary.
• Stay informed about product updates, promotions, and industry trends to provide informed responses to customers.

Requirements

About AHOY:

AHOY is an innovative tech company focused on transforming the shipping and logistics industry through effective digital solutions. By leveraging technology, we aim to simplify complex cross-border shipping processes for businesses of all sizes. Our team thrives in a culture of inclusivity, creativity, and collaboration, ensuring the delivery of exceptional products that meet market demands.

Position Overview:

As a Product Manager at AHOY, you will be responsible for guiding the development and success of our shipping solutions. You will work closely with cross-functional teams, including engineering, design, and marketing, to define product strategies that align with customer needs and business goals. The ideal candidate will possess a solid understanding of the logistics industry, exceptional problem-solving skills, and a passion for driving product excellence.

Requirements

Key Responsibilities:

Our team is working on providing a quality assurance for a set of services that support the company's operational activities starting from the gaming platform itself, back-offices, APIs and ending with our websites. We are a team that is working towards step-by-step improvement of our job processes.

We are looking for a team member who would be able to perform manual testing of web interfaces and API methods.

We work remotely, formal meetings are kept to a minimum - one stand-up per week, and the rest according to the work needs. Our focus is the balance between product quality and results for the business, to maintain the project's long-term sustainability and the team's great mood in the process.

We strive to deliver a product that we can be proud of :)

Requirements

3+ years experience in manual testing;

Experience with API tests, functional testing and logging;

Basic knowledge of coding principles;

Decent level of experience based testing;

Good level of written English;

Ability to efficiently organise your own working hours.

Responsibilities

UI/UX/functionality testing of our web interfaces (focus on functionality);

API methods testing;

Test cases and technical documentation writing;

Collaboration with team members on different work aspects.

Technology stack
Jira;

Testrail/Testmo;

At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts.

In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future.

As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working.

Key Responsibilities

AI Innovation Specialist - Intelligent Automation

Location: Remote (Must work US Central Timezone)

Employment Type: Full-time

Compensation: $150K - $200K

We are a rapidly growing, tech-enabled global company in the Hospitality and Real Estate space, seeking an AI Innovation Specialist to drive operational excellence through intelligent automation and process improvement.

This role sits at the critical intersection of Engineering and Business Intelligence, where you will leverage cutting-edge AI and modern automation technologies to transform how we work. Your mission is to identify, design, and implement scalable, automated solutions that reduce manual workload and enhance productivity across all departments—from Operations and Guest Services to Finance and HR.

What You'll Do: