operational reporting

Platform Manager - Zendesk

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zendesk to lead the ownership, optimization, and strategic evolution of our Zendesk environment. This role is responsible for ensuring operational excellence across Sales, Customer Support, and Operations by delivering scalable workflows, reliable system performance, and actionable reporting insights.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zendesk—overseeing configuration, governance, integrations, and continuous improvement initiatives. This individual partners cross-functionally to translate business needs into efficient, data-driven solutions that enhance agent productivity, strengthen customer experience standards, and support continued growth at DSI.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony system configuration customer experience customer support sales ul scalable manage plan managing integrations business requirement management sale management user role dashboards governance performance reporting continuous improvement logistics translate operational experience design analytical skill manager subject matter enterprise systems operational excellence data ingestion enterprise environment life insurance systems operations collaborate reliable workflows operations knowledge base system system performance knowledge base business intelligence operations sales middleware mobility broadband reporting integrity operational reporting API verbal communication skill systems management zendesk logic automations operational efficiency sale operation coordinate CRM proprietary software integrations
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Zendesk Administrator

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a sharp, detail-driven Zendesk Administrator to support our Field Operations team. The Zendesk Administrator – Field Operations serves as the primary owner of the Zendesk platform used to manage Field Operations communications and support tickets, ensuring the system is organized, optimized, and operating efficiently day to day.

In this role, you will configure and maintain workflows that improve ticket routing, visibility, and responsiveness across teams. Acting as an operational “traffic controller,” you will build structure through automation, queue management, and performance tracking to ensure requests move to the right teams at the right time. You will also partner closely with Field Operations leadership, Analytics, and Knowledge teams to enhance efficiency, accountability, and communication through effective Zendesk configuration and ongoing platform oversight.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

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Operations Support Specialist

posted by: spj_bot

First Division Consulting is seeking a highly motivated and detail-oriented Operations Support Specialist to provide comprehensive operations and program management support to the Joint Product Manager for CBRN Dismounted Reconnaissance Systems (JPdM CDMA). The Operations Support Specialist will support coordination, planning, documentation, task tracking, and operational execution for a wide array of CBRN detection and integration programs within JPM CBRN Sensors.

Key Responsibilities:

Job Skills

color portfolio management executive summaries information management leadership microsoft office reach cross functional process improvement management control meeting minutes managing integration operate product manager plan robotic internal communication drs schedules detection systems detail orient operations support writing functional program management acquisition operational analytical skill coordination work environment life insurance STD unmanned systems applicable state decision support draft integration systems disabilities procurement operations e business reconnaissance coordinating program management annual report work order management system operational reporting consulting disability federal law document management communication planning systems integrated CBRN tracking operation management policy development computer terminal communication organization public affair integrated survivability coordinate training compliance plans operating light traffic planning manage track
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