Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives within the Real Estate industry. This role is perfect for individuals who are enthusiastic about helping clients navigate their real estate needs and providing exceptional service in Polish. You will engage with customers to assist them in understanding property options, rental agreements, and buying processes while ensuring a smooth and pleasant experience.

Key Responsibilities

• Manage customer inquiries related to real estate services, property listings, and leasing agreements via phone, email, and chat in Polish.
• Provide detailed information about available properties, neighborhoods, and market trends.
• Assist clients with the scheduling of viewings, application processes, and documentation requirements.
• Resolve customer issues and concerns effectively, ensuring satisfaction throughout the customer journey.
• Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with real estate agents and other departments to enhance client services.
• Stay updated on real estate regulations and market developments to provide accurate advice.

Requirements

Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the finance industry. This is an incredible opportunity for individuals who are passionate about providing outstanding service and support in a fast-paced financial environment. You will assist clients across multiple Nordic languages, ensuring they receive the guidance and information needed regarding their financial inquiries.

Key Responsibilities

• Respond to customer inquiries about financial products, services, and account management via phone, email, and chat in the relevant Nordic languages.
• Provide accurate information regarding account status, transactions, and financial regulations.
• Assist clients with troubleshooting issues related to their accounts or services.
• Document all customer interactions meticulously within our CRM system.
• Collaborate with finance and compliance teams to ensure customer requirements are met efficiently.
• Stay updated on financial industry trends and changes in policies to provide timely assistance.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for an Italian Speaking Advisor to join the ranks of the World's Leading Insurance Broker. This role is perfect for those who are passionate about customer service and want to make a difference in the insurance industry. As an Advisor, you will play a critical role in assisting Italian-speaking clients with their insurance needs, providing expert advice and support to help them navigate their policies and options.

Key Responsibilities

• Respond to client inquiries in Italian, providing detailed information about insurance products and services.
• Assist clients with the application and claims process, ensuring a smooth and efficient experience.
• Build strong, trusting relationships with clients by providing personalized guidance based on their unique needs.
• Document client interactions and maintain accurate records in the company's CRM system.
• Collaborate with underwriting and policy teams to ensure client requirements are met effectively.
• Stay informed on industry trends and regulatory changes to provide the best advice to clients.

Requirements

Key responsibilities and expectations

Ø  Draft, review, and manage contracts, including creation, modifications, and terminations, in accordance with company policies.

Ø  Maintain reliable and updated records of client contracts, ensuring accuracy and compliance.

Ø  Communicate daily with Sales, Account Managers, and Client Success teams to ensure smooth interoperability with the Medscale team.

Ø  Coordinate closely with the RevOps Manager to align contract-related processes with overall business goals.

Ø  Track contract statuses, follow up on outstanding matters, and ensure deadlines are met.

Ø  Resolve contract-related issues with a problem-solving mindset, addressing concerns promptly and effectively.

Ø  Ensure compliance with contract terms and maintain attention to detail to safeguard accuracy and consistency.

Ø  Coordinate any necessary contract modifications based on client feedback or operational changes.

Ø  Demonstrate proficiency in MS Office suite, Google Sheets and Contract Creation software (Pandadoc) for contract processes - record-keeping, data analysis, and reporting.

Ø  Exhibit multitasking and cross-functional collaboration skills to manage various priorities and coordinate with internal teams.