Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social platforms and enjoy helping users navigate their experiences. As a customer service representative, you will engage with clients in Estonian, assisting them with inquiries and ensuring a positive user experience on our social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and content guidelines via phone, email, and live chat in Estonian.
• Assist users with account setup, security concerns, and troubleshooting issues.
• Provide information on platform features, updates, and community standards.
• Resolve complaints and feedback efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with other teams to improve user experience and address frequent issues.
• Stay informed about social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about the entertainment sector and are dedicated to providing exceptional customer experiences. As a representative, you will assist customers in navigating various media services while ensuring effective communication in Estonian.

Key Responsibilities

• Manage customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Estonian.
• Provide support for account management, including billing inquiries, content access, and technical issues.
• Educate customers about new features, content updates, and promotions.
• Assist in troubleshooting service-related issues and coordinate with technical support as necessary.
• Document all customer interactions and maintain accurate records in the CRM system.
• Stay updated on media trends and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to introduce a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are enthusiastic about travel and passionate about providing exceptional customer service. As a representative, you will engage with clients in Estonian, helping them with inquiries related to travel plans, accommodations, and experiences.

Key Responsibilities

• Handle customer inquiries about various hospitality services, travel packages, and tourism-related activities via phone, email, and chat in Estonian.
• Provide information regarding bookings, cancellations, and modifications to travel arrangements.
• Assist clients in exploring options for accommodations, transportation, and local attractions.
• Resolve customer issues and concerns promptly and professionally, ensuring a positive experience.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with travel partners and suppliers to facilitate customer requests and enhance service delivery.
• Stay informed about travel trends and destinations to provide up-to-date recommendations.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the German market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Serbian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is an excellent opportunity for individuals who are passionate about travel and customer service. In this role, you will assist customers with their inquiries regarding travel accommodations, bookings, and tourism services, all while delivering exemplary service in Serbian.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel itineraries, and local attractions via phone, email, and chat in Serbian.
• Provide information on available services, promotions, and travel policies to enhance the customer experience.
• Assist customers with booking modifications, cancellations, and special requests with a friendly demeanor.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with partners in the hospitality and travel sectors to ensure a seamless customer journey.
• Stay informed about industry trends and company offerings to provide customers with accurate and up-to-date information.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Norwegian Speaking Customer Service Representatives in the retail industry. This exciting role is perfect for individuals who are enthusiastic about providing top-notch customer service and helping customers find the perfect products. As a representative, you will assist clients in Norwegian, ensuring that their shopping experiences are pleasant and hassle-free.

Key Responsibilities

• Manage customer inquiries regarding retail products, services, and promotions through phone, email, and live chat in Norwegian.
• Assist customers with product selection, account management, and order processing.
• Provide information on shipping options, returns, and exchanges while resolving customer issues.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with team members to improve the overall customer experience.
• Stay informed about product knowledge, retail trends, and company policies to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and dedicated to providing excellent customer support, this role is perfect for you. As a customer service representative, you will assist clients in understanding renewable energy solutions while delivering exceptional service in Norwegian.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and chat in Norwegian.
• Educate customers on energy efficiency programs, benefits of renewable energy, and available options.
• Assist customers with account management, service inquiries, and troubleshooting.
• Document all customer interactions accurately in our CRM system, ensuring compliance with regulatory standards.
• Collaborate with technical teams to resolve issues and enhance the customer experience.
• Stay updated on industry trends and company offerings to provide accurate and helpful information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a genuine passion for travel and customer service, this role is tailored for you. You will assist customers with inquiries about travel accommodations, bookings, and tourism services, delivering exceptional service in Norwegian.

Key Responsibilities

• Manage customer inquiries regarding hotel reservations, travel arrangements, and tourism activities via phone, email, and live chat in Norwegian.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with making reservations, modifying bookings, and handling special requests.
• Resolve customer complaints and issues with a positive and solutions-oriented approach.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to enhance the overall customer experience.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about cars and dedicated to providing exceptional customer support. As a representative, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive prompt and accurate information in Norwegian.

Key Responsibilities

• Manage customer inquiries about automotive services, vehicle features, and maintenance via phone, email, and chat in Norwegian.
• Provide expert guidance on product specifications, purchasing options, and financing plans.
• Assist customers with troubleshooting issues related to their vehicles and coordinate with technical teams for resolution.
• Document all customer interactions clearly and maintain accurate records in our CRM system.
• Collaborate with sales and service teams to improve customer experiences and product knowledge.
• Stay updated on automotive trends and new product releases to effectively assist customers.

Requirements