Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the retail industry, specifically based in Sofia. This role is ideal for individuals who are passionate about retail and enjoy helping customers find the best solutions. As a customer service representative, you will engage with clients in French, assisting them with their inquiries and ensuring an exceptional shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and services via phone, email, and live chat in French.
• Provide information on product availability, pricing, promotions, and store policies.
• Assist customers with order processing, returns, and exchanges efficiently.
• Resolve any issues or complaints promptly while maintaining a positive customer experience.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with other departments to enhance customer support and service delivery.
• Stay informed about new product launches and retail trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Polish Speaking Customer Service positions in beautiful Bulgaria, complete with a fully paid relocation package! This opportunity allows you to advance your career while experiencing the rich culture and stunning landscapes of Bulgaria.

Why Work With Us?

At Mercier Consultancy MD, we prioritize our team's success and satisfaction. As part of our dynamic workforce, you will contribute to providing outstanding customer support while growing both personally and professionally.

Key Responsibilities

• Provide excellent customer support to Polish-speaking clients via phone, email, and chat, ensuring clarity and professionalism in every interaction.
• Assist customers in understanding our products and services, delivering accurate information and helpful guidance.
• Address and resolve customer inquiries and complaints promptly and effectively to ensure high satisfaction levels.
• Document customer interactions accurately and perform follow-ups to meet their needs.
• Collaborate with various departments to enhance service quality and customer experience.
• Stay updated on company offerings and industry trends to provide the best support possible.

Requirements

Mercier Consultancy MD is on the lookout for a motivated Czech Speaking Logistics and Delivery Advisor to join our dynamic team. This role is ideal for individuals who have a passion for logistics and customer service, and who are fluent in Czech. As a Logistics and Delivery Advisor, you will play a crucial role in ensuring that our customers receive their orders on time and efficiently.

Key Responsibilities

• Provide exceptional customer support in Czech regarding logistics and delivery inquiries via phone, email, and chat.
• Coordinate with logistics providers to ensure timely and accurate deliveries of products to customers.
• Assist customers with tracking their shipments and resolving any delivery-related issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to optimize logistics processes and enhance customer satisfaction.
• Stay informed about logistics trends and best practices to provide relevant support and advice.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Speaking Fitbit Products Support Specialist to join our dynamic team. In this role, you will work remotely and provide top-notch support to our Czech-speaking customers who use Fitbit products. Your expertise and dedication will ensure that our clients receive the best possible assistance as they navigate their health and fitness journeys with our technology.

Key Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers in product setup, troubleshooting, and answering questions about product features.
• Deliver comprehensive guidance on health tracking, syncing devices, and app functionalities.
• Accurately document customer interactions and resolutions in the CRM system.
• Work closely with the technical support team for issues that require further investigation.
• Keep up to date with the latest developments in Fitbit products and health tracking to enhance customer support.

Requirements

Mercier Consultancy MD is looking for a detail-oriented Czech Speaking Backoffice Gaming Support Specialist to join our team. In this role, you will provide essential support to our gaming operations, ensuring that customer inquiries and backend processes run smoothly. You will be responsible for assisting customers and internal teams through various channels while maintaining a focus on efficiency and problem resolution.

Key Responsibilities

• Provide backoffice support for gaming operations, including customer inquiries and administrative tasks.
• Assist Czech-speaking customers by addressing their concerns and providing accurate information regarding gaming products.
• Collaborate with the operational teams to troubleshoot issues and enhance the overall customer experience.
• Document and maintain accurate records of customer interactions and internal processes.
• Participate in continuous improvement efforts to streamline backoffice operations.
• Stay informed about industry trends and gaming product updates to effectively support clients and teams.

Requirements

We are seeking a detail-oriented and proactive Government Sales Operations Specialist to support our Federal, State, and Local government sales efforts. This role will focus on managing opportunities, quotes, deal registrations, reporting, compliance, and cross-functional collaboration with internal teams and external partners. The ideal candidate will have strong organizational skills, a keen understanding of government procurement processes, and the ability to ensure operational excellence across the entire government sales cycle.

Opportunity & Quote Management

·         Create and maintain all Federal, State, and Local government opportunities and quotes in Salesforce.

·         Administer the Government Deal Registration program, including maintaining the Deal Registration and Government Opportunity Tracker on the Teams Government page.

·         Enter opportunity, quote, and sold opportunity information by year for Federal and State & Local markets.

·         Review daily orders to ensure correct end-user ownership assignments.

·         Update open opportunities quarterly, extending dates, closing, or adding notes as required.

Government Bid & Contract Support

·         Create government bid opportunities and generate Master Dealer and Master Distribution quotes.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading online travel platform. If you are passionate about travel and committed to providing exceptional customer support, this position is ideally suited for you. In this role, you will assist customers in navigating their travel options and experiences, all while delivering outstanding service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and live chat in Portuguese.
• Provide detailed information on travel options, pricing, and promotional offers available on the platform.
• Assist customers with booking processes, changes, cancellations, and special requests.
• Resolve customer issues and complaints professionally and effectively, ensuring satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel suppliers and partners to ensure smooth service delivery.
• Stay informed about industry trends, travel restrictions, and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives for a leading global online fashion website. This role is perfect for those who have a passion for fashion and desire to provide top-notch customer support. In this position, you will engage with customers in Portuguese, helping them navigate their shopping experiences and ensuring their satisfaction with our fashion offerings.

Key Responsibilities

• Assist customers with inquiries related to orders, products, delivery, and return processes via phone, email, and chat in Portuguese.
• Provide detailed information about fashion products, including sizing, styles, and availability.
• Resolve any issues related to orders, including cancellations and exchanges, in a timely manner.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with team members to ensure seamless customer experiences.
• Stay updated on fashion trends and website promotions to provide informed assistance to customers.

Requirements