Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Join Mercier Consultancy MD in an exciting new role as a Polish Speaking Support Representative for Riot Games, with fully paid relocation to Bulgaria! In this position, you will be the voice of support for Polish-speaking gamers, providing assistance and guidance related to their favorite games. This is a fantastic opportunity to merge your passion for gaming with a rewarding career, all while enjoying the vibrant culture and scenery of Bulgaria.

Key Responsibilities

• Assist Polish-speaking users with game-related inquiries via email, chat, and phone.
• Provide troubleshooting support and guide users on account management, billing issues, and gameplay queries.
• Engage with the gaming community to foster a positive and enjoyable experience for all players.
• Document all user feedback and interaction details to share insights with the development and support teams.
• Contribute to knowledge base articles and FAQs to enhance user self-service options.
• Keep abreast of game updates and changes to effectively support players and offer relevant advice.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Player Support Specialist in Bulgaria, where we offer paid relocation and a welcome bonus to ensure your transition is smooth and enjoyable. In this role, you will primarily provide email support to Polish-speaking players, assisting them with their inquiries and ensuring they have an exceptional gaming experience with Riot Games. This is a fantastic opportunity for gaming enthusiasts who are passionate about helping others.

Key Responsibilities

• Provide efficient and empathetic email support to Polish-speaking players regarding game-related queries and technical issues.
• Assist in resolving account management issues, gameplay questions, and other player requests through written communication.
• Document player interactions and feedback to help enhance future support efforts.
• Work collaboratively with team members to share insights and improve support processes based on player needs.
• Maintain up-to-date knowledge of game features, updates, and community trends to provide accurate and helpful information.
• Contribute to a positive player experience, ensuring that each communication is handled professionally and courteously.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Icelandic Speaking Solutions Consultant in Sofia, Bulgaria. This role comes with fully paid relocation support for the right candidate! As a key member of our team, you will work closely with our clients to understand their unique challenges and provide tailored solutions that drive success. If you are passionate about technology and customer engagement, this is the perfect opportunity for you!

Key Responsibilities

• Conduct client consultations to gather insights into their needs and business goals.
• Design and deliver customized solutions that effectively address the challenges faced by clients.
• Provide expert advice and recommendations, acting as a trusted partner to clients.
• Collaborate with internal stakeholders to ensure the seamless implementation of solutions.
• Facilitate training and workshops for clients to maximize their understanding and use of our products.
• Stay informed about industry trends and emerging technologies to offer relevant insights during consultations.

Requirements

Join Our Team!

Are you fluent in German and eager for an exciting remote opportunity based in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic German Speaking Customer Representative.

This position offers the amazing benefit of paid relocation to Greece, allowing you to experience a vibrant lifestyle while providing exceptional customer support.

Your Role:

• Deliver outstanding customer support to German-speaking clients, ensuring their inquiries are resolved with care and professionalism.
• Engage with customers through various communication platforms, including phone, email, and chat.
• Utilize our client systems to provide high-quality service efficiently.
• Collaborate with team members to ensure prompt and effective resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and able to thrive in a fast-paced environment.
• Open to relocating to Greece for this remarkable opportunity!

Benefits

We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office. This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.

Requirements

Responsibilities:

1-     Presale function:

·        Collaborate with the sales team to identify customer needs and propose Atlassian-focused solutions (Jira, Confluence, Bitbucket, etc.).

·        Conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.

·        Prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.

·        Stay informed about the latest Atlassian tools, features, and integrations to advise clients on the best-fit solutions.

2-     Solution Architect function:

·        Design scalable, secure and efficient solutions around Atlassian tools for cloud and data center instances of Jira, Service Management, and Confluence platforms, others (Atlassian platform).

·        Guide solution design, architecture, implementation, automations, and integrations across Atlassian platform.

·        Work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.

We are looking for a Senior Jira Expert - Software Integrator to join our team of Integrators Consultants in Cairo, Egypt and to work mainly in Enterprise Implementation Environments (Banks, Telecom, Airlines, Governments, etc.) with main focus on Atlassian and Jira related projects.

Requirements

Responsibilities:

·        Implement Jira Software, Confluence, Jira Service Management & related Atlassian products for Infosysta Clients as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more.

·        Configure & Integrate Jira & related Atlassian products with Client systems.

·        Provide Customer Support on-site or remote with high Quality of Service on Atlassian. Products (Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, etc.).

·        Collaborate actively with Developers & Technical Analysts in Infosysta in order to deliver the final project for Clients.

·        Accountable on high Quality of Service and Customer satisfaction.

·        Collect functional and technical requirements from Client when needed and write the technical specifications document.

·        Install, configure and run different tools integrated with Jira & Confluence.

·        Functional & Technical administration of Jira and Confluence.

Mercier Consultancy MD is excited to offer fantastic Swedish Speaking Customer Service positions in the stunning country of Greece, inclusive of a fully paid relocation package! This is a wonderful opportunity to further your career while soaking in the rich culture and breathtaking scenery that Greece provides.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we prioritize the growth and satisfaction of our employees. Become a part of our dedicated team, where your contributions will directly impact our customers' experiences and overall service quality.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and chat, ensuring every interaction is friendly and professional.
• Assist customers in navigating our products and services, providing clear and helpful information.
• Quickly resolve customer inquiries and complaints to ensure high satisfaction levels.
• Accurately document customer interactions and follow up to ensure all needs are addressed.
• Collaborate with team members and other departments to enhance service delivery and improve customer experience.
• Stay informed about our offerings and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is excited to offer Spanish Speaking Customer Service positions in the picturesque country of Greece, complete with a fully paid relocation package! This is a fantastic opportunity to enhance your career while enjoying the stunning landscapes and rich heritage that Greece has to offer.

Why Choose Mercier Consultancy MD?

At Mercier Consultancy MD, we prioritize creating a supportive and vibrant work environment. Join our team of dedicated professionals and play a vital role in delivering outstanding service to our customers.

Key Responsibilities

• Provide exceptional support to Spanish-speaking customers via phone, email, and chat, ensuring every interaction is friendly and professional.
• Assist customers in understanding our products and services, providing clear and accurate information.
• Resolve customer inquiries and complaints promptly to maintain high satisfaction levels.
• Maintain accurate records of customer interactions and ensure follow-up for continued satisfaction.
• Collaborate with team members and other departments to enhance service quality and efficiency.
• Stay updated on company offerings and industry trends to provide effective customer support.

Requirements

Mercier Consultancy MD is excited to offer outstanding Croatian Speaking Customer Service positions in the stunning country of Greece, complete with a fully paid relocation package! This is a fantastic opportunity to enhance your career while enjoying the vibrant culture and breathtaking scenery Greece has to offer.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we prioritize our employees and foster a collaborative and supportive work environment. You will become an integral part of a dynamic team dedicated to delivering exceptional service and ensuring client satisfaction.

Key Responsibilities

• Provide exceptional customer support to Croatian-speaking clients through various channels, including phone, email, and chat, ensuring a friendly and professional tone.
• Assist customers in understanding our products and services by delivering clear and informative guidance.
• Address and resolve customer inquiries and complaints swiftly to ensure high levels of satisfaction.
• Accurately document customer interactions and follow up to ensure their needs are fully met.
• Collaborate with team members and other departments to improve service delivery and customer experience.
• Stay informed about our offerings and industry trends to provide knowledgeable assistance.

Requirements