customer relationship management

Polish Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in construction services and are passionate about delivering excellent customer support. As a customer service representative, you will assist clients with their inquiries in Polish, helping them navigate our services and ensure a smooth and positive experience.


Key Responsibilities

  • Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in Polish.
  • Provide information on project timelines, service offerings, and pricing.
  • Assist customers with order placements, changes, and tracking their requests effectively.
  • Resolve customer complaints and issues promptly while ensuring a positive customer experience.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with project managers and teams to provide customers with real-time information and updates.
  • Stay informed about industry trends and company services to assist customers effectively.

Requirements

Job Skills

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Polish Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This position is perfect for individuals who are passionate about travel and committed to providing excellent customer service. In this role, you will assist passengers and clients with inquiries regarding aviation services, ensuring a smooth and enjoyable experience.


Key Responsibilities

  • Manage customer inquiries related to airline services, bookings, flight schedules, and policies via phone, email, and live chat in Polish.
  • Provide information on ticket prices, travel regulations, and baggage handling processes.
  • Assist customers with the booking process, changes, cancellations, and special requests.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction and comfort.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with operational staff to provide customers with real-time updates and support.
  • Stay informed about aviation trends and service updates to enhance customer interaction.

Requirements

Job Skills

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Nordic Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who possess a passion for construction and enjoy supporting customers with their inquiries. As a customer service representative, you will assist clients in navigating their needs while providing exceptional service in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to construction services, project timelines, and product information via phone, email, and live chat in Nordic languages.
  • Provide guidance on construction processes, service offerings, and available solutions.
  • Assist customers with project-related questions, orders, and service modifications.
  • Resolve customer complaints and concerns effectively to ensure satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with project managers and technical teams to provide accurate updates and solutions to clients.
  • Stay informed on industry trends, construction codes, and company offerings to enhance customer interactions.

Requirements

Job Skills

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Nordic Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This position is ideal for individuals who are passionate about cars and customer service. In this role, you will assist customers with various inquiries while providing outstanding service in Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to automotive products and services via phone, email, and live chat in Nordic languages.
  • Provide guidance on vehicle specifications, pricing, and availability.
  • Assist customers with the booking process for services, test drives, and vehicle purchases.
  • Resolve customer complaints and technical issues courteously and effectively.
  • Maintain accurate records of customer interactions in the CRM system for future reference.
  • Collaborate with sales and service teams to provide seamless customer experiences.
  • Stay informed about industry trends and automotive developments to deliver knowledgeable support.

Requirements

Job Skills

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French Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for French Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to provide exceptional service, this role is for you. You'll be engaging with customers to help them understand renewable energy solutions while ensuring a seamless experience in French.


Key Responsibilities

  • Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French.
  • Educate customers on energy efficiency programs, benefits of renewable energy options, and how to make informed choices.
  • Assist customers with account management, service inquiries, and troubleshooting any issues.
  • Document all customer interactions accurately per regulatory compliance in our CRM system.
  • Collaborate with technical teams to resolve issues and enhance the overall customer experience.
  • Stay informed on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a wonderful opportunity for French Speaking Customer Service Representatives in the Manufacturing industry. This role is tailored for individuals who are passionate about customer service and want to be part of a dynamic team in a manufacturing setting. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a smooth experience with our products and services.


Key Responsibilities

  • Respond to customer inquiries regarding manufacturing products, orders, and services via phone, email, and chat in French.
  • Provide information about product specifications, pricing, and delivery timelines.
  • Assist customers with order processing, changes, and tracking shipments.
  • Resolve customer complaints and issues swiftly, maintaining a high level of satisfaction.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Work closely with production and logistics teams to provide customers with up-to-date information.
  • Continuously improve product knowledge to better assist customers and promote product offerings.

Requirements

Job Skills

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French Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients with their IT-related inquiries and support them in navigating technological solutions in French.


Key Responsibilities

  • Address customer inquiries regarding IT products, services, and technical support via phone, email, and chat in French.
  • Assist customers with troubleshooting problems, providing step-by-step guidance and solutions.
  • Educate customers on product features, software functionality, and service plans.
  • Resolve customer complaints and issues efficiently while ensuring a positive experience.
  • Accurately document all customer interactions and maintain comprehensive records in the CRM system.
  • Collaborate with technical support teams to escalate and resolve complex issues.
  • Stay informed about new technologies, products, and industry trends to enhance service quality.

Requirements

Job Skills

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French Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.


Key Responsibilities

  • Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
  • Provide detailed information on account features, interest rates, and service fees.
  • Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
  • Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system following compliance guidelines.
  • Collaborate with internal teams to enhance service delivery and address customer needs effectively.
  • Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Job Skills

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French Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who are passionate about travel and air transportation and are dedicated to providing exceptional service to customers. You will be responsible for assisting passengers and clients with their inquiries, ensuring a smooth and pleasant experience.


Key Responsibilities

  • Handle customer inquiries related to flight bookings, travel schedules, and airline policies via phone, email, and chat in French.
  • Assist customers with ticketing issues, changes to reservations, and special requests.
  • Provide information on flight status, baggage policies, and other travel-related queries.
  • Resolve customer complaints and issues efficiently, aiming for maximum satisfaction.
  • Document all customer interactions accurately in our CRM system for future reference.
  • Collaborate with airline and operational teams to enhance the overall customer experience.
  • Stay informed about airline services, travel regulations, and industry trends to better assist customers.

Requirements

Job Skills

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Portuguese Speaking Customer Service For The World's Leading Delivery Platform

posted by: spj_bot

Mercier Consultancy MD is delighted to present an exciting opportunity for Portuguese Speaking Customer Service Representatives to join the world's leading delivery platform. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are committed to providing exceptional support to customers using our leading-edge delivery services. You will play a vital role in ensuring a seamless experience for users while communicating in Portuguese.


Key Responsibilities

  • Manage customer inquiries regarding delivery services, account issues, and order tracking via phone, email, and chat in Portuguese.
  • Provide accurate information on services, pricing, and company policies.
  • Assist customers with placing orders, resolving deliveries, and addressing any concerns.
  • Document customer interactions and maintain records in the customer relationship management (CRM) system.
  • Collaborate with logistics and operational teams to improve service delivery and resolve issues.
  • Stay updated on service offerings and industry trends to provide knowledgeable support.

Requirements

Job Skills

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